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Extended Stay America - San Antonio - Airport
- Hotels
- San Antonio, TX
About this business
Location details
1015 Central Pkwy. S., San Antonio, TX, 78232, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Found a cockroach under my backpack.
Business response:
Dear Guest, Please accept our apologies for not meeting your expectations during your visit. We want to reassure you we do everything possible to discourage the entrance of outside insects mentioned. Our pest control provider does service our hotel on a routine basis. However, we will address this with them to ensure they do everything to prevent future issues. We regret the frustrations you experienced, and we are very grateful for your patience. Sincerely,Hotel Management
Ran out of hot water shortly after check-in and no hot water in the morning. Bed uncomfortable and terrible cigarette smell. It was reasonably priced. But location was noisy with traffic, stayed at places close to a highway but evidently the structure did not keep any noise out.
Business response:
Dear Gloria, It was disappointing to read that we did not meet your expectations, and we are truly sorry about the maintenance and cleanliness issues you encountered and that you found the location noisy. We are taking appropriate steps to ensure future guests do not encounter the same issues. We hope you will accept our apologies and consider giving us another chance to show you the outstanding service that we typically provide.Sincerely,Hotel Management
Our stay at this hotel was horrible. Our room was dirty and unsanitary. We asked for a refund but was told we could not. We asked to switch rooms for a cleaner room, but we were told non was available. We had no towles in our bathroom to bathe with, so we ended up havijg to buy our own. There were people constantly walking up and down the stairs and in and out the parking lot all hours of the night. We ended up checking out a day eailer then anticipated because these conditions more then we could continue to endure. One of t... read more
Business response:
Dear Terry, Thank you for your feedback and being our valued guest. We apologize for any negative experience related to your recent visit. We take accusations of this nature seriously and appreciate your patience as we investigate. Our hope is to resolve this situation quickly and follow up with you directly. We regret the housekeeping issues that you encountered in your room. Your feedback is shared with the team to improve and to ensure it is not repeated. We hope this unfortunate situation will not prevent you from stayin... read more
There were roaches. We packed up and left and did not stay the night. We notified the front desk and got a refund for our stay, since we did not stay here. To their credit, the staff treated us well and were helpful. By the next morning, everything had been refunded back on our card.
Business response:
Dear Luke, Thank you for sharing your concerns. Please accept our apologies for not meeting your expectations during your visit. We want to reassure you we do everything possible to discourage the entrance of outside insects. Our pest control provider does service our hotel on a routine basis. However, we will address this with them to guarantee any future issues. We regret the frustrations you experienced, and we are very grateful for your patience. Thank you again; we hope you will give us a second chance to deliver the ou... read more
Extremely disappointed. Worst than any Motel 6 I have ever stayed at.
Business response:
Dear Gordon, Thank you for taking the time to share your comments. We are sorry your stay with us was anything other than perfect, and we wish we could have had the opportunity to address your concerns while you were still here. Nothing is more important than ensuring our guests have a comfortable and relaxing stay, so we are sorry we could not make that happen for you. We do hope you will stay with us another time so we can provide you with a much more satisfying experience.Sincerely,Hotel Management
We tried to check in and they tell us they cancelled some rooms due to water damage and moved us all the way to airport 45 minutes away from that location. Our daughter prom was close by and the rooms were for her and her friends. Last minute inconvenience and weren’t contacted ahead of time
Business response:
Shameka, thank you for sharing your review. We apologize for the issues you encountered with our front desk service and for being unable to accommodate you despite your reservation. Moreover, we regret the inconvenience this caused to your daughter and her friends; we assure you this was not deliberate and will ensure no future guest experiences the same. We hope to have another opportunity to host you at our hotel and give you a much better impression. Sincerely, Hotel Management
The pictures for this property hide the fact that the property is a converted drive up to the door motel. The vending machines were out of order. The walkways need to be sand blasted. The location was ok. I really don’t like the deceptive use of pictures on this property.
Business response:
Barton, it was disappointing to read that we did not meet your expectations, and we are truly sorry your stay was anything other than perfect. We are taking appropriate steps to ensure future guests do not encounter the same issues. We hope you will accept our apologies and consider giving us another chance to show you the outstanding service that we typically provide. Sincerely, Hotel Management
This property is for people working outdoors who don’t like taking showers, I had to go get deodorizer at a nearby store, the room literally smelled like dirty, sweating worker’s. Due to the Rodeo in town, other Hotels rooms were hard to find unless you wanted to spend $300 per night. Pictures from this site have not been updated in year’s.
Business response:
Leonel, thank you for your candid review. We do apologize for the issues you had with your room. We have shared your comments with our housekeeping staff, and we want to thank you for this valuable feedback. We look forward to having you stay with us again. Sincerely, Hotel Management
Do not stay here There was pet hair on the sheets; NO coffee maker in the room; NO cups in the room; the phone in the room did not work; oh, but they had a plunger in the bathroom!
Business response:
Rocky, thank you for being a guest at our hotel. A well-appointed suite always makes a guests' visit a comfortable one, so we apologize as this was not your experience with us. We will share your comments with our housekeeping and maintenance teams for their review and action. We are also sorry if we missed explaining our kitchenware policy. Please note, our dishware including the coffee makers are made available at the front office and provided upon request. We will make sure this is communicated effectively moving forward.... read more
Frequently asked questions about Extended Stay America - San Antonio - Airport
How is Extended Stay America - San Antonio - Airport rated?
Extended Stay America - San Antonio - Airport has a 3.4 star rating with 1,983 reviews.
When is Extended Stay America - San Antonio - Airport open?
Extended Stay America - San Antonio - Airport is open now. It will close tomorrow at 12:00 a.m.