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Extended Stay America - San Antonio - Airport
- Hotels
- San Antonio, TX
About this business
Location details
1015 Central Pkwy. S., San Antonio, TX, 78232, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Not at all what expected of an extended stay property. Compare to d many other extended stays properties I have stayed over d years, this one does not earn d qualification of an extended stay facility. Specifically: No ice in room or at d property at all, no coffee maker, no coffee, no coffee cups in room and no coffee at all at d property. No dishes or dinner wear/utensils. Towels limited and of poor quality. No place to hang clothes. Room not as depicted in photos; no sitting area or furniture as shown in photo. $1 charge ... read more
Business response:
Dear Francisco, Thank you for sharing your experience. Your feedback is very important to us, as it will assist us in improving our guest experience. We will take the necessary steps to ensure this does not occur in the future.Sincerely,Hotel Management
The property is affordable, away from restaurants, breakfast is just coffee oat meal, small muffins, chocolate and hot water. The entire property seems a badly kept, dirty doors and walkways. Seems like section 9 public housing.
Business response:
Dear Nery, Please accept our apologies for your disappointing stay with us. We always aim to provide every guest with the excellent experience expected of us. However, we are genuinely sorry to learn that this was not your case, and we understand your frustration regarding the issues you described. We will address these concerns with the appropriate individuals to see what went wrong and avoid such inconvenience. We hope you will stay with us again for a much-improved experience the next time your travels bring you this way.... read more
Found a cockroach under my backpack.
Business response:
Dear Guest, Please accept our apologies for not meeting your expectations during your visit. We want to reassure you we do everything possible to discourage the entrance of outside insects mentioned. Our pest control provider does service our hotel on a routine basis. However, we will address this with them to ensure they do everything to prevent future issues. We regret the frustrations you experienced, and we are very grateful for your patience. Sincerely,Hotel Management
Ran out of hot water shortly after check-in and no hot water in the morning. Bed uncomfortable and terrible cigarette smell. It was reasonably priced. But location was noisy with traffic, stayed at places close to a highway but evidently the structure did not keep any noise out.
Business response:
Dear Gloria, It was disappointing to read that we did not meet your expectations, and we are truly sorry about the maintenance and cleanliness issues you encountered and that you found the location noisy. We are taking appropriate steps to ensure future guests do not encounter the same issues. We hope you will accept our apologies and consider giving us another chance to show you the outstanding service that we typically provide.Sincerely,Hotel Management
Our stay at this hotel was horrible. Our room was dirty and unsanitary. We asked for a refund but was told we could not. We asked to switch rooms for a cleaner room, but we were told non was available. We had no towles in our bathroom to bathe with, so we ended up havijg to buy our own. There were people constantly walking up and down the stairs and in and out the parking lot all hours of the night. We ended up checking out a day eailer then anticipated because these conditions more then we could continue to endure. One of t... read more
Business response:
Dear Terry, Thank you for your feedback and being our valued guest. We apologize for any negative experience related to your recent visit. We take accusations of this nature seriously and appreciate your patience as we investigate. Our hope is to resolve this situation quickly and follow up with you directly. We regret the housekeeping issues that you encountered in your room. Your feedback is shared with the team to improve and to ensure it is not repeated. We hope this unfortunate situation will not prevent you from stayin... read more
There were roaches. We packed up and left and did not stay the night. We notified the front desk and got a refund for our stay, since we did not stay here. To their credit, the staff treated us well and were helpful. By the next morning, everything had been refunded back on our card.
Business response:
Dear Luke, Thank you for sharing your concerns. Please accept our apologies for not meeting your expectations during your visit. We want to reassure you we do everything possible to discourage the entrance of outside insects. Our pest control provider does service our hotel on a routine basis. However, we will address this with them to guarantee any future issues. We regret the frustrations you experienced, and we are very grateful for your patience. Thank you again; we hope you will give us a second chance to deliver the ou... read more
Extremely disappointed. Worst than any Motel 6 I have ever stayed at.
Business response:
Dear Gordon, Thank you for taking the time to share your comments. We are sorry your stay with us was anything other than perfect, and we wish we could have had the opportunity to address your concerns while you were still here. Nothing is more important than ensuring our guests have a comfortable and relaxing stay, so we are sorry we could not make that happen for you. We do hope you will stay with us another time so we can provide you with a much more satisfying experience.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - San Antonio - Airport
How is Extended Stay America - San Antonio - Airport rated?
Extended Stay America - San Antonio - Airport has a 3.4 star rating with 2,000 reviews.
When is Extended Stay America - San Antonio - Airport open?
Extended Stay America - San Antonio - Airport is open now. It will close tomorrow at 12:00 a.m.