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Extended Stay America - San Antonio - Airport
- Hotels
- San Antonio, TX
About this business
Location details
1015 Central Pkwy. S., San Antonio, TX, 78232, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The room size was small and the bed although advertised as queen seems smaller than regular Queens and NOT comfortable to Sleep.
Business response:
Thank you for choosing us. We are sorry you were unhappy with your room and regret the inconvenience it caused. We hope you will give us an opportunity to restore your confidence in us on a future visit. Sincerely, Hotel Management
Horrible.... roaches...bed dirty... bathroon shower damaged... room tiny... bad odor
Business response:
We sincerely apologize for the cleanliness issues you experienced while staying with us. Our goal is to provide clean and comfortable accommodations to each and every guest and we are disappointed that we fell short during your stay. We value your feedback and will work diligently to make sure we are more consistent in our delivery. We hope you consider staying with us again; we would welcome the opportunity to restore your confidence in our hotel. Sincerely, Hotel Management
I had to leave at 3 am due to a roach crawling on my face and ear. I had already found and killed a roach crawling on my bed when I checked in but thought it wasn't normal. When I was awakened at 3am and turned on the lights, several of the small roaches scattered on the kitchen counter too. The "free" wifi isn't standard and you have to pay for an extended wifi experience. I will say the front desk was very nice and accommodating but I was shocked to hear her tell the lady in front of me that there is no housekeeping and if... read more
Business response:
Thank you for taking the time to share your feedback. On behalf of our entire staff, we sincerely apologize for the service and cleanliness issues you experienced. We will be taking action to make sure we are more consistent in providing the level of service you expect and deserve. We hope you will consider giving us another chance so we can restore your confidence in our hotel. Sincerely, Hotel Management
Roaches and no heat There were roaches in the room and when I complained to the front desk they stated that they did not have another room to move me to. They also did not offer to spray for roaches.When I checked in I found the windows unlocked. This is concerning as this was a ground floor room. The heater did not work and I spent 2 very uncomfortable nights. Again, when I told the front desk, there were no other rooms available and no attempts were made to fix the heater.
Business response:
Benita, please accept our apologies as well every assurance we will be working to address the concerns outlined in your review. Normally our staff does a terrific job of responding to our guests’ needs, and in your case, that did not happen. We value your feedback and will use it to ensure we are more consistent in our service levels. We hope you will give us the chance to make it up to you at a future date. Sincerely, Hotel Management
Not clean
Business response:
Shaina, thank you for sharing the specifics of your stay with us. We apologize for the cleanliness issues you encountered while you were here. Please be assured that we have discussed your feedback with our housekeeping team, and we’re taking the necessary step to avoid such incidents from occurring again in the future. We hope you will give us another chance to prove that we are committed to providing an excellent experience. Sincerely, Hotel Management
Business response:
Thank you for being our guest. We are sorry you did not enjoy your stay, and we apologize for failing to live up to your expectations. We hope you will return so that we can have an opportunity to provide you with a better experience. Sincerely, Hotel Management
Business response:
Thank you for rating your stay with us. Our goal is to provide an enjoyable experience for all our guests, and we apologize for letting you down. We hope you will consider giving us another opportunity to provide you with the outstanding service you should have had this time. Sincerely, Hotel Management
Business response:
We are disappointed to see that we did not live up to our typical standards, and we are truly sorry your stay was not to your expectation. We hope you will consider giving us another chance to prove we are up to the task of delivering excellent service and accommodations. Sincerely, Hotel Management
Roaches Visiting family I the San Antonio area. Hotel personnel very pleasant but nonchalant after I told them about cockroaches in the room.
Business response:
Donald, we are sorry for the insects in your room. Our pest control provider has serviced the hotel, and we are working to ensure procedures are being followed to prevent future infestation. Please accept our apologies, and we hope you will give us another chance to provide you with a better experience. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - San Antonio - Airport
How is Extended Stay America - San Antonio - Airport rated?
Extended Stay America - San Antonio - Airport has a 3.4 star rating with 2,000 reviews.
When is Extended Stay America - San Antonio - Airport open?
Extended Stay America - San Antonio - Airport is open now. It will close tomorrow at 12:00 a.m.