Extended Stay America - San Antonio - Airport

Business response:

Shaina, thank you for sharing the specifics of your stay with us. We apologize for the cleanliness issues you encountered while you were here. Please be assured that we have discussed your feedback with our housekeeping team, and we’re taking the necessary step to avoid such incidents from occurring again in the future. We hope you will give us another chance to prove that we are committed to providing an excellent experience. Sincerely, Hotel Management 

Business response:

Thank you for being our guest. We are sorry you did not enjoy your stay, and we apologize for failing to live up to your expectations. We hope you will return so that we can have an opportunity to provide you with a better experience. Sincerely, Hotel Management 

Business response:

Thank you for rating your stay with us. Our goal is to provide an enjoyable experience for all our guests, and we apologize for letting you down. We hope you will consider giving us another opportunity to provide you with the outstanding service you should have had this time. Sincerely, Hotel Management 

Business response:

We are disappointed to see that we did not live up to our typical standards, and we are truly sorry your stay was not to your expectation. We hope you will consider giving us another chance to prove we are up to the task of delivering excellent service and accommodations. Sincerely, Hotel Management 

Business response:

Donald, we are sorry for the insects in your room. Our pest control provider has serviced the hotel, and we are working to ensure procedures are being followed to prevent future infestation. Please accept our apologies, and we hope you will give us another chance to provide you with a better experience. Sincerely, Hotel Management 

Business response:

Please accept our apologies for your unpleasant experience during your visit. As the cleanliness of our hotel is a key priority, we are very sorry your room fell short of your expectations. We have checklists in place to inspect every suite after it has been serviced. We will revisit our deep cleaning program so that we can provide a much better experience in the future. We hope you will consider a future stay as we would welcome the opportunity to regain your trust. Sincerely, Hotel Management 

Business response:

Thank you for choosing our hotel for your stay. We are disheartened to see the rating and sincerely apologize for not living up to your expectations. We value your business and truly hope you will give us another chance to prove that we are committed to providing an excellent experience. Sincerely, Hotel Management 

Business response:

We are sorry for the difficulties you experienced upon arrival. We have shared your remarks with our team in effort to prevent anything like this from happening again. We assure you that the scenario you described does not reflect our standards. We hope you will give us another chance to demonstrate the excellent service that should have been provided to you on this visit. Sincerely, Hotel Management 

Business response:

Brandi, thank you for your review. We apologize for the cleanliness issue you experienced in your bathroom. We have discussed your concerns with our housekeeping team, and we’re reviewing our procedure with them in order to make sure it is followed thoroughly. Please consider giving us another chance so we can make a favorable impression of our hotel. Sincerely, Hotel Management