This profile has been claimed by the business owner or representative.
Extended Stay America - San Antonio - Airport
- Hotels
- San Antonio, TX
About this business
Location details
1015 Central Pkwy. S., San Antonio, TX, 78232, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Shower poor. All that was provided was soap. No other bath essentials
Business response:
Thank you for taking the time to post your feedback. It is disheartening to read that we did not live up to our usual standards, and we're truly sorry your stay was less than satisfactory. We hope you will give us another chance to provide you with a better experience. Sincerely, Hotel Management
BED BUGS My wife and I had the worst experience at this location. First, the room was filled with bed bugs which fed on us while we attempted to sleep. Then when we realized that we were getting bites at night at easily found multiple bed bugs at each stage of the life cycle.. little and big ones along with rust colored stains which indicated they were established a while.. to top it off the staff were extremely rude to my wife and I.
Business response:
Dear Matthew, thank you for taking the time to write a review of your stay. We take these matters very seriously and appreciate you bringing this to our attention. We hope to have the opportunity to provide you with a better stay in the future. Sincerely, Hotel Management
Business response:
Thank you for choosing our hotel for your stay. We are disheartened to see the rating and sincerely apologize for not living up to your expectations. We value your business and truly hope you will give us another chance to prove that we are committed to providing an excellent experience. Sincerely, Hotel Management
bathroom bottom toilet had pee, bathroom sink clogged reported didn't fix it, shower slow water lukewarm, reported clean the bathroom did not reported second time took pictures to show front desk, sheet had blood spots on it took pic reported changed the sheet noisy outside people drinking and loud!
Business response:
Thank you for sharing your review and the details surrounding your stay. We appreciate you bringing these issues to our attention and assure you that corrective measures have been taken. Our team's first priority is making sure that every guest has a comfortable and relaxing stay, and this time we really missed the mark. We regret that our staff did not respond to your requests while you were here and apologize for that inconvenience. We hope you will consider giving us another chance to prove we are up to the task of delive... read more
The room size was small and the bed although advertised as queen seems smaller than regular Queens and NOT comfortable to Sleep.
Business response:
Thank you for choosing us. We are sorry you were unhappy with your room and regret the inconvenience it caused. We hope you will give us an opportunity to restore your confidence in us on a future visit. Sincerely, Hotel Management
Horrible.... roaches...bed dirty... bathroon shower damaged... room tiny... bad odor
Business response:
We sincerely apologize for the cleanliness issues you experienced while staying with us. Our goal is to provide clean and comfortable accommodations to each and every guest and we are disappointed that we fell short during your stay. We value your feedback and will work diligently to make sure we are more consistent in our delivery. We hope you consider staying with us again; we would welcome the opportunity to restore your confidence in our hotel. Sincerely, Hotel Management
I had to leave at 3 am due to a roach crawling on my face and ear. I had already found and killed a roach crawling on my bed when I checked in but thought it wasn't normal. When I was awakened at 3am and turned on the lights, several of the small roaches scattered on the kitchen counter too. The "free" wifi isn't standard and you have to pay for an extended wifi experience. I will say the front desk was very nice and accommodating but I was shocked to hear her tell the lady in front of me that there is no housekeeping and if... read more
Business response:
Thank you for taking the time to share your feedback. On behalf of our entire staff, we sincerely apologize for the service and cleanliness issues you experienced. We will be taking action to make sure we are more consistent in providing the level of service you expect and deserve. We hope you will consider giving us another chance so we can restore your confidence in our hotel. Sincerely, Hotel Management
Roaches and no heat There were roaches in the room and when I complained to the front desk they stated that they did not have another room to move me to. They also did not offer to spray for roaches.When I checked in I found the windows unlocked. This is concerning as this was a ground floor room. The heater did not work and I spent 2 very uncomfortable nights. Again, when I told the front desk, there were no other rooms available and no attempts were made to fix the heater.
Business response:
Benita, please accept our apologies as well every assurance we will be working to address the concerns outlined in your review. Normally our staff does a terrific job of responding to our guests’ needs, and in your case, that did not happen. We value your feedback and will use it to ensure we are more consistent in our service levels. We hope you will give us the chance to make it up to you at a future date. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - San Antonio - Airport
How is Extended Stay America - San Antonio - Airport rated?
Extended Stay America - San Antonio - Airport has a 3.4 star rating with 1,983 reviews.
When is Extended Stay America - San Antonio - Airport open?
Extended Stay America - San Antonio - Airport is open now. It will close tomorrow at 12:00 a.m.