Extended Stay America - San Antonio - Airport

Business response:

Thank you for rating your stay with us. Our goal is to provide an enjoyable experience for all our guests, and we apologize for letting you down. We hope you will consider giving us another opportunity to provide you with the outstanding service you should have had this time. Sincerely, Hotel Management 

Business response:

Thank you for being our guest. We apologize for the difficulties you encountered while you were here. Your feedback has been shared with the appropriate individuals in our organization as we begin formulating plans for future renovations. We're also working with our housekeeping team to make sure all procedures are being followed thoroughly. Please consider giving us another opportunity to provide you with the exceptional experience you deserve. Sincerely, Hotel Management 

Business response:

Gregg, we would like to offer our sincere apologies for not living up to your expectations. Although we make every effort to be perfect, sometimes we fall short. We will be reviewing our guidelines to provide a better experience for every guest entering our doors. We truly regret the inconvenience caused, and please give us another chance to make it up to you on your next visit to our area. Sincerely, Hotel Management 

Business response:

Scott, we sincerely apologize for the situation you described. You are absolutely correct to expect a comfortable, clean and bug free environment when staying with us. Although we treat regularly, to uphold our company's high standards, we have contacted our pest control provider to address the issue as quickly as possible. Thank you for bringing this to our attention. We work hard to make our guests happy, and we obviously failed in this case. Hopefully you will consider us as your hotel of choice if you are in the area aga... read more

Business response:

Thank you for taking the time to post your feedback. It is disheartening to read that we did not live up to our usual standards, and we're truly sorry your stay was less than satisfactory. We hope you will give us another chance to provide you with a better experience. Sincerely, Hotel Management 

Business response:

Dear Matthew, thank you for taking the time to write a review of your stay. We take these matters very seriously and appreciate you bringing this to our attention. We hope to have the opportunity to provide you with a better stay in the future. Sincerely, Hotel Management 

Business response:

Thank you for choosing our hotel for your stay. We are disheartened to see the rating and sincerely apologize for not living up to your expectations. We value your business and truly hope you will give us another chance to prove that we are committed to providing an excellent experience. Sincerely, Hotel Management 

Business response:

Thank you for sharing your review and the details surrounding your stay. We appreciate you bringing these issues to our attention and assure you that corrective measures have been taken. Our team's first priority is making sure that every guest has a comfortable and relaxing stay, and this time we really missed the mark. We regret that our staff did not respond to your requests while you were here and apologize for that inconvenience. We hope you will consider giving us another chance to prove we are up to the task of delive... read more