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Extended Stay America - San Antonio - Colonnade
- Hotels
- San Antonio, TX
About this business
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea. Cash is accepted as a form of payment for those guests paying by a weekly or monthly rate. A valid credit card must be kept on file for incidentals. Cash is not accepted as a method of payment for guests paying the daily rate.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot... read more
Location details
4331 Spectrum 1, San Antonio, TX, 78230, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
It was amazing that the hotel was noisy at all and got to sleep in. What I didn’t like about it was that the sheets looked very dirty....good thing is that I had my own sheets and blanket. Also under the beds was very dirty. I did only stay for a few hours before I had to check out. I would really think twice about staying at this place again.
Business response:
Thank you so much for the feedback. It’s a pleasure knowing your visit with us was an enjoyable one. Your comments regarding the cleanliness will be shared with our housekeeping team ao that they will be more diligent in their work. We hope to see you again soon at Extended Stay America. Sincerely, Hotel Management
Rude workers We stayed there for drs appts at the medical center. We requested checkout at noon and they said yes; but before 11:30am a worker came and knocked at our door to see why we hadn’t checked out. We explained to him we had requested late checkout with the front desk. Not even 10 minutes; another worker came and told us we had to leave.
Business response:
Thank you for taking the time to leave feedback. We apologize for failing to provide you with an outstanding stay, and we are sorry you did not experience us at our best. Please be assured we are taking immediate action to prevent such mistakes going forward. On your next trip to San Antonio, we hope you will give us the opportunity to demonstrate the hospitality we are usually known for providing. Sincerely, Hotel Management
Very poorly cleaned There was three pieces of dog poop under the bed. My 3 year old picked a piece up. Very poorly cleaned.
Business response:
Ishmael, please accept our sincerest apologies for the cleanliness issue you encountered in your room. What you encountered does not meet our standards either. We take the cleanliness of our rooms very seriously, and steps are already underway to ensure this does not happen again. We can do better, and we hope you allow us in the future to prove that to you. Sincerely, Hotel Management
The property was well maintained and easily accessible.
Business response:
Leah, thank you for staying at Extended Stay America and leaving a review of your experience here. It is a pleasure to know you liked our convenient location and that our well-kept property met all of your expectations for a great stay. Your rating is highly appreciated, and we look forward to serving you again soon. Sincerely, Hotel Management
I liked the kindness. The quiet. The location. The services. The workers. It is a great place to stay.
Business response:
Thank you for being our guest and for taking the time to review your experience at Extended Stay America. We are happy you enjoyed your stay at our hotel. We are also glad you liked our great location and our courteous associates. Reviews like yours encourage the team to keep up the good work. Thank you again, and we hope you will choose us again on your next visit to the area. Sincerely, Hotel Management
The room was very spacious! There was a drunk man sitting on the table outside and he was trying to talk to me and my family it was scary.
Business response:
Thank you for choosing to stay at Extended Stay America. It is good to know you enjoyed your time with us and that you were impressed with the spaciousness of your room. However, we regret the inconvenience you encountered. We value your feedback and look forward to seeing you and your family back soon. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - San Antonio - Colonnade
How is Extended Stay America - San Antonio - Colonnade rated?
Extended Stay America - San Antonio - Colonnade has a 4.2 star rating with 968 reviews.
When is Extended Stay America - San Antonio - Colonnade open?
Extended Stay America - San Antonio - Colonnade is open now. It will close tomorrow at 12:00 a.m.