Extended Stay America - San Antonio - Colonnade

Anonymous 

on Expedia

4 years ago

Property appeared to be clean. Room was spacious but limited on sheets, pillows and blankets for fold out couch. Nothing in the kitchen to use for preparing meals and not enough bath towels and personal products that are normally provided. We stayed 4 days with 6 in our party. It was a planned trip with our 4 Great Grandchildren. 

Anonymous 

on Expedia

4 years ago

It’s a great place to stay. The staff was amazing 

Anonymous 

on Expedia

4 years ago

It was very difficult to get clean towels during our stay. We stayed 6 nights and when we asked for clean towels we were given abag to put our dirty ones in and had to fill out a form. They were supposed to give us new ones after we did that when we got back that evening we did not have any towels and the front desk told us they did not have any to give us. We finally got some the next morning, but everyone had to wait to take a shower until the next morning. It was very inconvenient. 

Anonymous 

on Expedia

4 years ago

The room was awesome and roomy 

Anonymous 

on Expedia

4 years ago

2nd time staying at this property. Penny was the clerk on duty and she was very professional and courteous. 

Monica 

on Expedia

4 years ago

The best service EVER The entire staff was amazing. Ms. Penny Payne & her staff treated us like family. We lost our home to a fire 3 weeks ago & have been to over a handful of hotels since. This location we didn’t want to leave because of how caring, supportive, & respectful they are. They made sure we were beyond comfortable during our hardship. I’ve never had better customer service in my life. So grateful to this team. 

Anonymous 

on Expedia

4 years ago

I did not like this property at all for the cost I paid... there were not proper supplies and there is no staff... I would rather stay in other properties where I get a better service.