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Extended Stay America - San Antonio - Colonnade
- Hotels
- San Antonio, TX
About this business
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea. Cash is accepted as a form of payment for those guests paying by a weekly or monthly rate. A valid credit card must be kept on file for incidentals. Cash is not accepted as a method of payment for guests paying the daily rate.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot... read more
Location details
4331 Spectrum 1, San Antonio, TX, 78230, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Breakfast was not available, rooms smelled like food, air conditioning was not cool enough
Business response:
Thank you for choosing our hotel. We are sorry you were unable to take advantage of our breakfast offerings and regret the cleanliness & maintenance issue you encountered in your room. We have shared your feedback with the appropriate team so that we can improve our service going forward. Thank you again for your review. We hope to welcome you back in the future for a much better stay. Sincerely, Hotel Management
Saw two roaches in our hotelroom, every time we needed towels, we had to bring them down to the lobby and only get what we brought back... breakfast((which consisted of coffee, hot chocolate, oatmeal, three flavored muffins, and granola bars)) was all GONE by 8 am. Breakfast hours were from 6-9. There were numerous guys in the pool ((which was small)) in only their underwear. The noise upstairs was extremely annoying because nothing was done about the thumping and bumping in the room above. NO ROOM SERVICE was offered. We ha... read more
Business response:
Thank you for sharing your experience at our hotel. We are sorry for the several incidents you mentioned and that our service and amenities fell short of your expectations. It is never our intent to disappoint any guest, and we will have a constructive discussion with the entire team to further improve our performance. Please consider giving us another chance so we can make an exceptional impression. Sincerely, Hotel Management
was super quit, and close to HEB and donuts and pizza plenty of places to eat
Business response:
Jason, we appreciate your fantastic comments about Extended Stay America. We are glad you found our location within easy reach to various local attractions convenient and had a pleasant time with us. We look forward to welcoming you again for another memorable experience. Sincerely, Hotel Management
Not bad for the price The building smells like mold, cigarette smoke and stuffy. The room was clean but it smelled like mold and cigarette smoke. The restroom had no toilet. The complementary breakfast is terrible. The room is very spacious for at least six people.
Business response:
Thank you for sharing your concerns. We offer our sincerest apologies for the odor issues you experienced and that you were not impressed with our grab-and-go breakfast offerings. All your comments will be discussed and we will be taking appropriate measures to ensure a flawless guest experience. On a positive note, we are glad you loved our well-appointed accommodations. We hope to see you again soon. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - San Antonio - Colonnade
How is Extended Stay America - San Antonio - Colonnade rated?
Extended Stay America - San Antonio - Colonnade has a 4.2 star rating with 968 reviews.
When is Extended Stay America - San Antonio - Colonnade open?
Extended Stay America - San Antonio - Colonnade is open now. It will close tomorrow at 12:00 a.m.