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Extended Stay America - San Antonio - Colonnade
- Hotels
- San Antonio, TX
About this business
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea. Cash is accepted as a form of payment for those guests paying by a weekly or monthly rate. A valid credit card must be kept on file for incidentals. Cash is not accepted as a method of payment for guests paying the daily rate.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot... read more
Location details
4331 Spectrum 1, San Antonio, TX, 78230, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
No smoking is not enforced. Though this was supposed to be a no smoking facility, people gag definitely smoke in pr room. Also, the first night of our stay we smelled strong cigarette smoke on pr hallway.
Business response:
Please accept our sincere apologies for the smoke smell which impacted your stay and regret our team could not assist you appropriately regarding it. We have strict policies where we prohibit smoking in some areas so we appreciate you bringing this to our attention as we can address it appropriately. Thank you again for sharing your observations, and we hope you give us another opportunity to meet your expectations in the near future. Sincerely, Hotel Management
Staff at front desk were extremely friendly and fast :) and building was in excellent condition
Business response:
Thank you for the fantastic feedback about your stay at Extended Stay America. We are delighted to know you were fascinated with our well-kept property and that our associates surpassed your expectation. We will be sure to share your kind compliments with the front desk associates. We appreciate the outstanding review and look forward to your future visit. Sincerely, Hotel Management
Nice manager moved us from dirty room to clean My husband works in pest control and checked our room on the 3rd floor thoroughly before we unpacked. He did find signs of previous bedbug treatment that worked, but our sheets were stained and the room smelled slightly of old smoke from the horribly stained carpet. There was even a german roach crawling in the hallway. The manager moved us into another room on the 2nd floor and this room did not have carpeting and was spotless. The kids had fun in the swimming pool and the room... read more
Business response:
Lisa, thank you for being our guest at Extended Stay America. We are sorry for the cleanliness issue you encountered in your initial room but glad to our associates resolve the problem by accommodating you in another room. We are also happy to read your kids enjoyed our pool. Thank you again for your generous comments. We look forward to your next visit! Sincerely, Hotel Management
Our Stay Say a roach as soon as we walked in. It was crawling by the door jam. Also found a bug in the bed. There were no towels at the pool - when we asked the front desk for towels they said we had to use our room towels (for the pool) and then switch those out for fresh ones - wish we had known that before we got in the pool, but the attendant took pity and got the group some towels since there were 8 of us already wet that didn't know. Breakfast was only granola bars, muffins, coffee or tea - no eggs or pancakes. The roo... read more
Business response:
Thanks for evaluating your stay. We are glad to read you had an overall pleasant visit and liked the spaciousness of your room. However, we are sorry for the cleanliness and service issue experienced and regret the inconvenience it caused. We can assure you we are taking steps to correct where we went wrong. Thank you again for sharing your feedback. We look forward to welcoming you all back the next time you're in the area. Sincerely, Hotel Management
Great front desk service disappointing amenities I think the overall interior needs to be updated. Appliances were rusty. Dusty in closets and along baseboards. A lot of rift raft hanging around the exterior. Could have been clientele. Looked very suspect. The front desk clerk was the best. If I could rate him along I would be a 10. Clothing was disheveled but I can look past that with the creating and overall willingness to assist. Upon check out I had a new clerk and he was also pleasant. Wrinkled but pleasant.
Business response:
Thank you for being our guest and sharing your feedback online. Although you liked certain aspects of your stay, we apologize for your less than stellar stay. We are meeting with the housekeeping and maintenance teams to discuss this situation and reiterate the importance of impeccable customer service and attention to detail. We hope you’ll consider a return visit to our hotel so that we can provide you with a better stay on a future date. Sincerely, Hotel Management
Wonderful stay It was a great stay, not gonna lie expected much worse from this place but I was wrong
Business response:
Thank you for your nice review! We are overjoyed to learn that from start to finish, your stay was nothing short of exceptional. It was a pleasure having you at Extended Stay America, and we look forward to welcoming you again soon. Sincerely, Hotel Management
Business response:
Michael, thank you for rating your stay at Extended Stay America. Nothing is more important than your satisfaction, so we are delighted you gave us a perfect score. We appreciate your business and look forward to seeing you again soon. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - San Antonio - Colonnade
How is Extended Stay America - San Antonio - Colonnade rated?
Extended Stay America - San Antonio - Colonnade has a 4.2 star rating with 968 reviews.
When is Extended Stay America - San Antonio - Colonnade open?
Extended Stay America - San Antonio - Colonnade is open now. It will close tomorrow at 12:00 a.m.