Extended Stay America - San Antonio - Colonnade

Business response:

Thank you for being our guest at Extended Stay America. Our team is so pleased to learn you enjoyed our ideal location, found your suite comfortable and our staff friendly and professional. We appreciate your feedback and look forward to welcoming you back soon. Sincerely, Hotel Management 

Business response:

Leah, thank you for staying at Extended Stay America and leaving a review of your experience here. It is a pleasure to know you liked our convenient location and that our well-kept property met all of your expectations for a great stay. Your rating is highly appreciated, and we look forward to serving you again soon. Sincerely, Hotel Management 

Business response:

Thank you for being our guest and for taking the time to review your experience at Extended Stay America. We are happy you enjoyed your stay at our hotel. We are also glad you liked our great location and our courteous associates. Reviews like yours encourage the team to keep up the good work. Thank you again, and we hope you will choose us again on your next visit to the area. Sincerely, Hotel Management 

Business response:

Dear Gloria,Thank you so much for your kind words and positive review! We're thrilled to hear that you had a great experience with us. Your feedback means the world to us and inspires us to keep providing top-notch service. We hope to see you again soon, and we look forward to continuing to serve you with the best service possible. Thank you once again for your support! Best regards, hotel management 

Business response:

Dear Gloria, Thank you so much for your kind words and positive review! We're thrilled to hear that you had a great experience with us. Your feedback means the world to us and inspires us to keep providing top-notch service. We hope to see you again soon, and we look forward to continuing to serve you with the best service possible. Thank you once again for your support!Best regards, hotel management 

Business response:

Thank you so much for the feedback. It’s a pleasure knowing your visit with us was an enjoyable one. Your comments regarding the cleanliness will be shared with our housekeeping team ao that they will be more diligent in their work. We hope to see you again soon at Extended Stay America. Sincerely, Hotel Management 

Business response:

Thank you for taking the time to leave feedback. We apologize for failing to provide you with an outstanding stay, and we are sorry you did not experience us at our best. Please be assured we are taking immediate action to prevent such mistakes going forward. On your next trip to San Antonio, we hope you will give us the opportunity to demonstrate the hospitality we are usually known for providing. Sincerely, Hotel Management 

Business response:

Ishmael, please accept our sincerest apologies for the cleanliness issue you encountered in your room. What you encountered does not meet our standards either. We take the cleanliness of our rooms very seriously, and steps are already underway to ensure this does not happen again. We can do better, and we hope you allow us in the future to prove that to you. Sincerely, Hotel Management