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Extended Stay America - San Antonio - Colonnade
- Hotels
- San Antonio, TX
About this business
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea. Cash is accepted as a form of payment for those guests paying by a weekly or monthly rate. A valid credit card must be kept on file for incidentals. Cash is not accepted as a method of payment for guests paying the daily rate.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot... read more
Location details
4331 Spectrum 1, San Antonio, TX, 78230, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Business response:
Carmen, thank you for taking the time to post a nice rating of Extended Stay America. We always want every guest to have a pleasant experience, and we are glad to see we were able to accomplish this while you were here. We hope you will choose us again so we can impress you on your next trip as well. Sincerely, Hotel Management
Very comfortable and clean and friendly staff
Business response:
Marie, thank you for choosing to stay at Extended Stay America and for sharing your review with other travelers. We were absolutely delighted to read how much you enjoyed your stay with us, and we will be sure to share your wonderful comments with our staff. They will appreciate the recognition of their hard work. We hope you will stay with us again during your next visit to the area. Sincerely, Hotel Management
There's a certain smell... Overall it was okay. They told me right off the bat that they do housekeeping once a week to cut costs and I'm like "Okay yeah that makes sense." They put us on the 3rd floor and that hallway smelled awful. They have trash areas at each end and I think whenever there's overflow people put trash bags on the carpet and I guess trash juice oozed into the floor. It was almost unbearable. The room itself was fine. Not the cleanest but not outright gross. We found a roach on our second night but I guess ... read more
Business response:
Thank you for reviewing your stay. We are very sorry for the cleanliness issue you encountered and truly regret the inconvenience it caused. We are concerned about your experience and have immediately brought this to the attention of our housekeeping for review and action. Our staff's top priority is to provide a clean environment for our guests, and we are sorry that did not happen during your stay. Also, our pest control provider has serviced the hotel, and we are working to ensure procedures are being followed to prevent ... read more
Dirty and noisy Place is not very clean, floors are really dirty .We had very noisy neighbors, they had a party, playing loud music and chatting loudly, breakfast is very limited. Most likely not going back. Staff is friendly though.
Business response:
Thank you for taking the time to share your feedback. Although you liked our overall service, we sincerely apologize for the noise and cleanliness issues you experienced. We will be taking action to make sure we are more consistent in providing the level of service you expect and deserve. We hope you will consider giving us another chance so we can restore your confidence in our hotel. Sincerely, Hotel Management
Business response:
Marcos, thank you for your visit. We are glad to see you had an overall good stay but apologize for failing to meet some of your expectations. It was good to have you here, and we hope you will give us another chance to provide you with a better experience. Sincerely, Hotel Management
Business response:
Srikant, thanks for sharing the wonderful rating about your experience at Extended Stay America. We are happy to see your stay was pleasant in every way and hope we have the pleasure of hosting you again. Sincerely, Hotel Management
Business response:
Gregory, thank you for rating your experience at Extended Stay America. We are happy our efforts got us such good review and hope to have the pleasure of hosting you soon. Sincerely, Hotel Management
I love the ability to cook meals and that the place was really clean. The service was nice. Dora stood out the most with her caring demeanor. I was not too happy with the internet service, not like to have to keep re-logging, slow downloading, and that it was out of service when I needed to get a job done. I didnt like the idea that we have to pay extra for faster internet service.
Business response:
Thank you for showering your love for Extended Stay America in your review. We are thrilled to read you liked having a fully-equipped kitchen to cook your own meals and that you felt as comfortable as being at home. Your concern regarding our wifi service is discussed with our maintenance team to do the needful. On behalf of everyone here, we thank you for the recognition and invite you to visit us again soon. Sincerely, Hotel Management
Great Stay My stay was great !!! … Bed was super comfy .. everything was ready when I checked in ….
Business response:
Misty, thank you for the fantastic feedback of Extended Stay America. We are glad to know you had a great time with us and that you enjoyed our cozy beds. Thank you again for including us in your travel plans. We can’t wait to welcome you back. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - San Antonio - Colonnade
How is Extended Stay America - San Antonio - Colonnade rated?
Extended Stay America - San Antonio - Colonnade has a 4.2 star rating with 968 reviews.
When is Extended Stay America - San Antonio - Colonnade open?
Extended Stay America - San Antonio - Colonnade is open now. It will close tomorrow at 12:00 a.m.