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Extended Stay America - San Diego - Fashion Valley
- Hotels
- San Diego, CA
About this business
Location details
7444 Mission Valley Rd., San Diego, CA, 92108, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | Closed | |
| Tue | Closed | |
| Wed | Closed | |
| Thu | Closed | |
| Fri | Closed | |
| Sat | Closed | |
| Sun | 12:00 a.m. to Midnight |
Place was so suffocating
Business response:
Dear Guest, Thank you for sharing your feedback. We regret that your recent stay did not meet your expectations. We understand that the atmosphere may not have been as comfortable as anticipated, and we apologize for any discomfort this caused. Your comments are valuable to us, and we are committed to enhancing our environment to better serve our guests. We hope you will consider staying with us again, allowing us the opportunity to provide you with a more enjoyable experience. Sincerely, Hotel Management
Cold water. Room is old and worn out. Finish is pealing off of cabinets. No tv remote control in the room, had to go to the front desk to get one. Walls are very thin could hear other guests all night long. Bathtub drain did not work even after the desk said maintenance would fix it. Hot water never got more than warm. Spill on the sidewalk outside was never cleaned up inthe four days I was there probably still there now.
Business response:
Dear Guest, Thank you for sharing your feedback. We understand that your recent stay did not meet expectations, and we sincerely regret any inconvenience you experienced. Your observations regarding room conditions, amenities, and overall comfort are valuable. Please be assured that your comments have been shared with the appropriate teams for review and improvement. We hope you will consider staying with us again, allowing us the opportunity to provide you with a more enjoyable experience. Sincerely, Hotel Management
The rooms in the hotel really need to be remodeled. The rooms are pretty much shot!! Broken faucet handle in the bath’s sink
Business response:
Dear Guest, Thank you for sharing your feedback. We truly appreciate your positive comments, and we also regret that the condition of your room did not meet expectations. Please accept our sincere apologies for the maintenance issues you experienced. Your input is invaluable as we work to improve our facilities. We hope you will consider staying with us again, allowing us the opportunity to provide a more pleasant and comfortable experience. Sincerely, Hotel Management
Never again! Very run down and dirty. Holes in the wall, electrical outlets didn’t work, floors were dirty( left sock dirty) Smoke detector didn’t have a safety light. It appears that the hotel is on the voucher program and house the homeless. I was staying here to be close to the hospital while my husband was having surgery. When we came back to the hotel after a stressful day we felt very unsafe,
Business response:
Dear Guest,Thank you for taking the time to share your thoughts. We are truly sorry that your experience did not meet expectations during such a difficult time for you and your family. While we appreciate your candid remarks, we understand how vital a calm and secure atmosphere is, especially under stressful circumstances. Your comments will be carefully considered as we work to create a more welcoming environment. We hope to offer you a better stay in the future.Sincerely,Hotel Management
Sucked This property was so unfriendly and about the lowest quality. I’ve ever stayed at other than motel six. The client was noisy. The manager walked in on me while I was watching TV and reading my email, thinking the room was vacant after he had just checked me in. The room upstairs had either very hyper active children, or somebody on meth, because they were stomping for two hours before I got dressed and asked for another room. Noisy people staying there. I do not recommend.
Business response:
Dear Guest, We are truly sorry your experience fell below expectations. We understand how unsettling and frustrating these issues must have been, particularly the disturbance and the intrusion into your room. Please accept our sincere apology for the inconvenience and discomfort caused. Your feedback is being taken seriously and shared with our team to address staff communication, guest conduct, and overall service quality. While we regret that your stay was not a positive one, we are committed to making the necessary improv... read more
Horrible experience It was a very disappointed trip, the place was dirty, the bed sheets had hairs and BED BUGS!!! And that was nothing in comparison with how dirtier outside was abd what was worst we disnt felt sade at all. We had to leave!
Business response:
Dear Guest, We sincerely apologize for the experience you had during your stay. Guest safety and cleanliness are our top priorities, and we are actively working to address these concerns. Your feedback is invaluable in helping us improve. We hope you will consider giving us another opportunity to provide a better experience in the future. Sincerely, Hotel Management
Got a reservation at the hotel a week prior to the date of arrival. once I got there, the hotel was closed down, no one in the office with a sign saying they’re closed at 10 PM?!! After contacting the hotel property management over the phone someone showed up an hour later with an attitude “ like I woke them up from their precious sleep” and checked me in to a dirty room and guess what, the room is right next to a room that they’re doing remodeling work on, so drills and hammers started at 7 am, so I didn’t even get a 3 hrs ... read more
Business response:
Dear Ali, We sincerely apologize that your stay did not meet your expectations and appreciate you sharing your experience. Arriving at unexpected challenges can be frustrating, and we understand how this must have impacted your visit. While our team aims to provide a seamless check-in process, we recognize that improvements are needed to ensure better communication and preparedness. Cleanliness and a restful stay are priorities, and your feedback will be addressed with our team to prevent similar concerns in the future. We a... read more
So many issues: bathroom door didn’t shut, tp holder fell out of the wall, fruit flies, musty smell, dirty floor, all around dingy had to pay to park when there’s nothing around, breakfast is coffee and instant oatmeal or packaged muffins, walls thin: dog barking in room behind us, women yelling at each other in the parking lot in the morning (police called), no dishes in kitchen—had to go to lobby and get them, trash in piles around the property. Do NOT recommend.
Business response:
Dear Justin, We apologize for not providing you with a good hotel experience. It is very understandable how these events detracted from a relaxing and seamless visit. We strive to create an exceptional, memorable stay for each guest, so please accept our apologies that this was not your experience. We are grateful that you have brought these concerns to our attention as we are continually growing and improving from our guest feedback. Allow us to discuss this with our concerned team and improve as we advance. Please let us h... read more
The kitchen had nothing in it and the heater was putting out dust. The light in the bathroom was so dim it was difficult to see
Business response:
Dear Guest,Thank you for your feedback. We apologize for the inconvenience you experienced with the kitchen amenities, heater, and bathroom lighting. Your concerns are important to us, and we will address these issues with our team to ensure a more comfortable stay for future guests. We appreciate your input and hope for the opportunity to provide you with a better experience in the future.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - San Diego - Fashion Valley
How is Extended Stay America - San Diego - Fashion Valley rated?
Extended Stay America - San Diego - Fashion Valley has a 3 star rating with 2,046 reviews.
When is Extended Stay America - San Diego - Fashion Valley open?
Extended Stay America - San Diego - Fashion Valley is closed now. It will open on Sunday at 12:00 a.m.