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Extended Stay America - San Diego - Mission Valley - Stadium
- Hotels
- San Diego, CA
About this business
Location details
3860 Murphy Canyon Rd., San Diego, CA, 92123, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Do not stay I would never recommend this company or property. At midnight one of their employees walked into my room when I was asleep and turned on the lights. Being a female I was terrified. I called multiple times to address the manner and never heard back from anyone.
Business response:
Dear Guest, thank you for taking the time to write a review of your stay. We take these matters very seriously and appreciate you bringing this to our attention. We have called and emailed a few times to try to make contact with you. We welcome any opportunity to leave you with a more favorable impression of our hotel and staff. Please reach us directly at the hotel to discuss further. Thank you. Sincerely, Hotel Management
Looking in my rear view mirror as I drive away after 5 days here, I imagined that these must be the same feelings inmates have as they leave prison and take one last look.
Business response:
Please accept our apologies for failing to provide you with a stay that met your expectations. We appreciate your business and value you as a guest. We are sorry for your experience. Sincerely, Hotel Management
Someone had been sick in the room (301) and housekeeping evidently didn't see it. It looked like dried vomit on the floor and down the side of an easy chair. I had checked in earlier and left. When I came back to go to bed I found the sickening area. It was too late to do anything about it that night so I stayed in the room. The next morning I vehemently complained and demanded to be move to another room which the staff allowed. The second room had something wrong with the toilet. It allowed too much water in the bowl so tha... read more
Business response:
Robert, thank you for taking the time to post a review. We sincerely apologize for the cleanliness issues you experienced, as well as the fact that we did not completely address these to your total satisfaction. We have procedures in place to keep such mistakes from happening, and these procedures will be reviewed with our housekeeping team to make sure they are being followed each and every time a room is cleaned. We can absolutely do better, so we hope you will give us an opportunity in the future to provide the service an... read more
They didn’t allowed to get refunded back when you book 2 nights and I had to earlier check out and didn’t use another night. I didn’t expect get full refund back at least partial to helped me out or a fairness. Supervisor her name Gigi, she was a liar person, she didn’t let me got money back and turned around book that room for another customer so she was double dipped and I won’t never come back there again and told my friends far away that hotel. I learned my lesson
Business response:
Lily, thank you for your review. We apologize for the inconvenience you had due to our hotel policy and for the difficulties you had due to it. Please be assured that we have discussed your feedback with the concerned individual to make sure these incidents are prevented from happening again. We hope you will consider a return visit so we can restore your confidence. Sincerely, Hotel Management
Smoking rooms are still a thing?? Well the only rooms available were smoking rooms. However, the staff was very polite about us not being able to stay.
Business response:
Thank you for your recent visit and for your feedback. We were disappointed to read that we did not provide you with a favorable impression of our hotel. We truly apologize for not being able to give you the room of your choice. We hope we have another opportunity to accommodate you in your room of choice the next time your travels bring you to this area. Sincerely, Hotel Management
Hard to get staff . Bad experience rooms where not that clean
Business response:
Our number one priority is to make sure you have a comfortable stay, so we sincerely apologize for the cleanliness and service issues you experienced during your stay. We truly regret the inconvenience these caused. We never want our guests to leave unhappy, and we are sorry for letting you down. We appreciate the feedback as it will help us to improve our future guest experiences. We hope you will give us another chance to demonstrate the excellent service we strive to provide every guest. Sincerely, Hotel Management
No hair dryer, just 1 small bottle shampoo, nothing else. 1 plastic cup. that's. the carpet very dirty. just room space a little wide. very disappointed.
Business response:
Frank, thank you for reviewing your stay. We apologize for the cleanliness issue you experienced in your room and for the inconvenience you had due to our hotel policy. Please be assured that we have shared your concerns with our housekeeping team, and we’re working with them in order to be more diligent with our efforts moving forward. Also, know as we are an extended stay our guests often bring their personal items from home to use in their suite, so that's why our hair dryers and toiletries are available upon request at t... read more
For a non smoking room it smelled like an ashtray oh there was one on the table a a cigarette burn on the comforter. You should not have to ask for dishes from the front desk.
Business response:
Jeremy, thank you for being our guest. We apologize for the smell of smoke you experienced on your stay. We work hard to provide a clean & comfortable environment and we are sorry that the smell compromised your experience. We will follow up on your concerns to ensure we are doing everything possible to minimize the impact to our guests. We hope to welcome you back in the future. Sincerely, Hotel Management
It was an apartment stayed for ten min then checked out got refund take this place off of orbitz..
Business response:
Thank you for being our guest. We are sorry you did not enjoy your stay, and we apologize for failing to live up to your expectations. We hope you will return so that we can have an opportunity to provide you with a better experience. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - San Diego - Mission Valley - Stadium
How is Extended Stay America - San Diego - Mission Valley - Stadium rated?
Extended Stay America - San Diego - Mission Valley - Stadium has a 3.2 star rating with 2,013 reviews.
When is Extended Stay America - San Diego - Mission Valley - Stadium open?
Extended Stay America - San Diego - Mission Valley - Stadium is open now. It will close tomorrow at 12:00 a.m.