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Extended Stay America - San Diego - Mission Valley - Stadium
- Hotels
- San Diego, CA
About this business
Location details
3860 Murphy Canyon Rd., San Diego, CA, 92123, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
A
Booked, went to room, turned around and got money back. Staff was very nice and understanding though. They need major upgrades. Looked like a jail cell.
Business response:
Dear Corey, Thank you for sharing your thoughts. We are genuinely sorry to hear that your visit did not meet expectations. While we're encouraged to know the team provided a considerate and professional interaction, it's clear the condition of the space impacted your impression. Please know that we are actively working on enhancing our accommodations and guest experience. Your feedback is appreciated, and we hope you'll give us another opportunity to serve you better in the future. Sincerely, Hotel Management
Killed a roach in my room so I was paranoid all night.
Business response:
Dear Gaye, We sincerely regret that your stay was not as comfortable as expected. We understand how unsettling this experience must have been, and we take your concerns seriously. Pest control is a priority, and we are addressing this matter with our team to ensure a cleaner and more comfortable environment for our guests. We appreciate your feedback and hope to have the opportunity to provide you with a much-improved stay in the future. Sincerely, Hotel Management
The facility is run down and dirty. Front desk was unstaffed when we tried to check in. No building safety as back door was propped open overnight. Groups of people standing around outside the front door and parking lot taking smoke breaks - although understandable it did not add to the ambience of the place. Avoid.
Business response:
Dear Guest, Thank you for choosing us and for sharing your comments. It is very understandable how these events detracted from a relaxing and seamless visit. We strive to create an exceptional, memorable stay for each guest, so please accept our apologies that this was not your experience. We are grateful that you have brought these concerns to our attention as we are continually growing and improving from our guest feedback. We hope to have another occasion to host you and provide you with the seamless stay you deserve! Sin... read more
Condom on floor in hallway and bugs in room!
Business response:
Dear Melissa, We sincerely apologize for the unacceptable conditions you encountered. Cleanliness and guest comfort are top priorities, and we take this matter seriously. Our team has been informed, and we are addressing these concerns immediately to ensure a better experience for future guests. We appreciate you bringing this to our attention and hope to have the opportunity to provide you with a much-improved stay in the future. Sincerely,Hotel Management
Hidden, old looking. The TV service was out! Not sure if I will ever come back to this place!
Business response:
Dear Carol,We regret to hear that your experience did not meet expectations. We understand how frustrating it can be to encounter issues like outdated surroundings and a TV service outage. Please know that we are continuously working to improve our accommodations and guest experience. Your feedback is invaluable, and we will address these concerns with our team. We truly hope you will consider giving us another opportunity to provide you with a better stay in the future.Sincerely,Hotel Management
it took 20-30 min wait to check in , no body was at the front desk. The room needs to be updated, bathroom was smelly, bathroom door doesn't close, kitchen was not functioning. Don't even think the reason that kitchen to be in the room. Breakfast was very limited, just grab and go. Only packaged muffins and coffee.
Business response:
Dear Sachie,We sincerely apologize for the challenges you encountered during your stay. A long wait at check-in, maintenance concerns, and limited breakfast options are not the experiences we want our guests to have. Your feedback is valuable, and we will address these concerns with our team to improve our services. We appreciate your input and hope for the opportunity to provide you with a better stay in the future.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - San Diego - Mission Valley - Stadium
How is Extended Stay America - San Diego - Mission Valley - Stadium rated?
Extended Stay America - San Diego - Mission Valley - Stadium has a 3.2 star rating with 2,013 reviews.
When is Extended Stay America - San Diego - Mission Valley - Stadium open?
Extended Stay America - San Diego - Mission Valley - Stadium is open now. It will close tomorrow at 12:00 a.m.