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Extended Stay America - San Diego - Oceanside
- Hotels
- Oceanside, CA
About this business
Location details
3190 Vista Way, Oceanside, CA, 92056, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Disappointing but Adequate I was disappointed with this hotel. It was tired and a little on the run down side. It claims to have a kitchen, which my room did, but there was nothing in it--one was asked to specify which kitchen items--et, fork, spoon, toaster--one wanted and it would be brought up. This just doesn't work. I asked for more wash cloths which were never delivered, so I didn't have high hopes that a request for kitchen items would be fulfilled. I typically stay in a Candlewood Suites, the rooms of which are laid ... read more
Too expensive. The hotel was so cheap that it did not have a coffee pot at the room unless you pay a extra fee for it, ask for extra towel and the stuff member got offended. Was so desapointed that check out and move to motel 6 for the rest of my staying.
Bad experience at this hotel.
Business response:
I received a copy of your review, and wanted to take a moment to personally respond. Please accept our apologies that your stay was not to our company’s high standards. In response to your feedback, we will continue to strive to provide each guest with a comfortable room and professional customer service. Thanks to your feedback, we can continue to work on providing an exceptional stay for all of our guests. We would love to have another chance to provide you with a better experience at our hotel the next time you're in town... read more
It's a shame Bad customer service by guy at front desk, outlets didn't work in room, bathroom smelled like liter box . Whole hotel smelled like smoke
Business response:
Thank you for sharing your experience with us. I sincerely apologize that your stay was not to our company’s high standards. In response to your feedback, I will make sure we are providing each guest with professional customer service as well as reviewing our room inspection procedures. Thanks to your feedback, we can continue to work on providing an exceptional stay for all of our guests. We would love to have another chance to provide you with a better experience at our hotel the next time you're in town.
Not the best Hotel was generally very dirty and smelly. Room smelled like an old room that was seldom cleaned and never aired out. I booked the hotel for two days, but left after the first night. I would rather pay for it and not use it than pay for it and stay there.
Business response:
I appreciate you taking the time to write a review of your experience with us. Please accept our apologies for the room conditions you experienced. To uphold our company’s high standards, I will be reviewing our cleaning and room inspection procedures with our staff. Our team is committed to satisfying our guests, so we are very thankful for your feedback. We would love to have another chance to provide you with a better experience at our hotel the next time you're in town.
Worst hotel ever! I am glad I had $100 discount for this hotel. I would have been super upset if I had paid full price for it. We only spend one night at this horrible hotel, it smells like cigarettes in the elevator, hallway and the room smell worst. I had my kid who has asthma, had to go to Target in the corner and buy some candies to remove some of the smell. The to go breakfast was over at 9am.
Horrible Housekeeping Skills Upon arrival, our room had a stench of stale grease. We were on our way out to a family function so I requested that the room be deodorized during our absence. We were gone for 6.75 hours (plenty of time for deodorization) however when we returned, the room had obviously not been deodorized. The following day, we were once again going to a family function, I requested room cleaning during our absence. We returned 5 hours later (again plenty of time for cleaning) however, the room STILL reeked of ... read more
Business response:
I appreciate you taking the time to write a review of your experience with us. Please accept our apologies for the cleanliness issues you experienced. To uphold our company’s high standards, I will be reviewing our cleaning and room inspection procedures with our staff. Our team is committed to satisfying our guests, so we are very thankful for your feedback. We would love to have another chance to provide you with a better experience at our hotel the next time you're in town.
Frequently asked questions about Extended Stay America - San Diego - Oceanside
How is Extended Stay America - San Diego - Oceanside rated?
Extended Stay America - San Diego - Oceanside has a 3.5 star rating with 2,086 reviews.
When is Extended Stay America - San Diego - Oceanside open?
Extended Stay America - San Diego - Oceanside is open now. It will close tomorrow at 12:00 a.m.