This profile has been claimed by the business owner or representative.
Extended Stay America - San Diego - Oceanside
- Hotels
- Oceanside, CA
About this business
Location details
3190 Vista Way, Oceanside, CA, 92056, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
It's a shame Bad customer service by guy at front desk, outlets didn't work in room, bathroom smelled like liter box . Whole hotel smelled like smoke
Business response:
Thank you for sharing your experience with us. I sincerely apologize that your stay was not to our company’s high standards. In response to your feedback, I will make sure we are providing each guest with professional customer service as well as reviewing our room inspection procedures. Thanks to your feedback, we can continue to work on providing an exceptional stay for all of our guests. We would love to have another chance to provide you with a better experience at our hotel the next time you're in town.
Not the best Hotel was generally very dirty and smelly. Room smelled like an old room that was seldom cleaned and never aired out. I booked the hotel for two days, but left after the first night. I would rather pay for it and not use it than pay for it and stay there.
Business response:
I appreciate you taking the time to write a review of your experience with us. Please accept our apologies for the room conditions you experienced. To uphold our company’s high standards, I will be reviewing our cleaning and room inspection procedures with our staff. Our team is committed to satisfying our guests, so we are very thankful for your feedback. We would love to have another chance to provide you with a better experience at our hotel the next time you're in town.
Worst hotel ever! I am glad I had $100 discount for this hotel. I would have been super upset if I had paid full price for it. We only spend one night at this horrible hotel, it smells like cigarettes in the elevator, hallway and the room smell worst. I had my kid who has asthma, had to go to Target in the corner and buy some candies to remove some of the smell. The to go breakfast was over at 9am.
Horrible Housekeeping Skills Upon arrival, our room had a stench of stale grease. We were on our way out to a family function so I requested that the room be deodorized during our absence. We were gone for 6.75 hours (plenty of time for deodorization) however when we returned, the room had obviously not been deodorized. The following day, we were once again going to a family function, I requested room cleaning during our absence. We returned 5 hours later (again plenty of time for cleaning) however, the room STILL reeked of ... read more
Business response:
I appreciate you taking the time to write a review of your experience with us. Please accept our apologies for the cleanliness issues you experienced. To uphold our company’s high standards, I will be reviewing our cleaning and room inspection procedures with our staff. Our team is committed to satisfying our guests, so we are very thankful for your feedback. We would love to have another chance to provide you with a better experience at our hotel the next time you're in town.
Disappointed!!! Spent a week at the hotel. Didn't know that you had to request flatware/utensils for the room until later in our stay. Also, no room service provided each day of our stay. Only allowed on room service day for the entire week. Doesn't make sense when trash piles up during the day. Also, wasn't able to have fresh/clean towels. Apparently, wanting guests to reutilize bed sheets and towels due to severe drought CA is experiencing. Stayed on second floor and had to listen to a soccer match on the third floor from ... read more
Business response:
Thank you for taking the time to write a review of your stay. I sincerely apologize that our amenities were not to your satisfaction. We provide housekeeping services to guests staying eight or more nights; however, these services are always available upon request for an additional fee. While we no longer keep dishes in guest rooms, these items are available upon request for no additional charge. In response to your feedback, I am going to make sure we are clearly communicating our amenities during guest arrivals as well as ... read more
Poor housekeeping The room was dirty when we arrived. We found a chewed up straw, French fries, piece of dry toast and a condom wrapper on the floor. I was very dissatisfied because my 6 year old daughter found the wrapper.
Frequently asked questions about Extended Stay America - San Diego - Oceanside
How is Extended Stay America - San Diego - Oceanside rated?
Extended Stay America - San Diego - Oceanside has a 3.5 star rating with 2,011 reviews.
When is Extended Stay America - San Diego - Oceanside open?
Extended Stay America - San Diego - Oceanside is open now. It will close tomorrow at 12:00 a.m.