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Extended Stay America - San Diego - Oceanside
- Hotels
- Oceanside, CA
About this business
Location details
3190 Vista Way, Oceanside, CA, 92056, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
My son found a cockroach on the ceiling of our room.
Business response:
Thank you for your recent review of your stay. I am sorry to hear about the issue in your room. I appreciate you bringing this to our attention. OUr housekeeping staff have been addressed to inspect the room and our contractor has been scheduled to treat it. We hope that you will give us the opportunity to provide you with a better stay the next time you're in the area.
Not as expected Floors were sticky, bathroom not completely clean (mold in sink, hair in tub, toothpaste on faucet). Not updated, would not return.
Business response:
Thank you for your recent review of your stay. I am sorry to hear that your room wasn't clean during your stay. We continually work to improve our hotel, so I really appreciate you bringing this to my attention. Our housekeeping staff will be further coached on making sure the rooms are clean to expectations before guests check in. I do hope that you will return to our hotel, or any other Extended Stay Hotels location in the future.
stay away we were checking in late and there were instructions at the entrance to call the desk phone. the person they has working late nights was new and didn't know how to do check ins, so he ignored the phone. another guest was leaving so i was able to get into the property behind her. when I spoke to the employee at the front desk he asked me "how did you get in?" and tried to turn us away. this was resolved, but he didn't know how to find our reservation so he booked us a new one and I was double charged. this hotel was... read more
Business response:
I appreciate you taking the time to write a review of your experience with us. I am sorry to hear that you did not enjoy your stay. The issues with customer service and your room is unacceptable. Our staff have been addressed on the situation and we will be conducting proper training. We would love to have another chance to provide you with a better experience at our hotel the next time you're in town.
Just okay Upsides: WiFi, location, doors lock at night so you have to use hotel key, we'll lit parking, quiet, near everything, polite staff, vending machines Downsides: Only clean the room and change sheets if you stay 3 or more nights, empty your own trash inside a room in the hall way, light breakfast only oatmeal and bars, no ice machine (how weird) so you have to make ice in the freezer trays so plan ahead or buy it, no workout room, no business center. They don't cater to you in any way. You have to go to the front d... read more
the kitchen was outdated, the free complimantry breakfast consists of protien bars, muffin, fruits, and coffee.. the bathroom was dirty,
Business response:
Thank you for your recent review of your stay. I sincerely apologize about the cleanliness in your bathroom. We continually work to improve our hotel, so I really appreciate the feedback. We are planning to make some updates in the rooms very soon. I do hope that you will return to our hotel, or any other Extended Stay Hotels location in the future.
I was bited by fleas during this one night stay!!
It was ok but noisy Hotel was noisy , no cleaning service.. To many things to mention but for a family I would not recommend
Business response:
Thank you for taking the time to write a review. I'm disappointed that you did not have a great stay with us. Our staff will be informed to better communicate our amenities and housekeeping policies to guests during check in, and to also be proactive at limiting noise issues. Thank you for bringing these issues to my attention. Thank you again for your kind words. The staff and I would love to provide you with another comfortable stay in the future.
No housekeeping. Sucks. They don't even collect garbage and clean the bathrooms during your stay. The officially state that it's their policy that they don't do housekeeping. They say they have a kitchen, but it's an empty kitchen and you have to request every item. Even plates and spoons. Stay away from this place.
Business response:
I received a copy of your review, and wanted to take a moment to personally respond. I am sorry to hear the housekeeping policy was an issue during your stay. We have trash rooms on every floor and you are always welcome to get clean linen from the front desk. Thank you again for providing us with your feedback. We hope that you will give us the opportunity to provide you with a better stay the next time you're in the area.
the place was very average. smelt of wet dog as soon as i got in, the sheets "felt" dirty and the floor was gross! i got out of the shower only to look down at my feet 5 minutes later and find them black and have dog hair being stuck to them! not a great stay thats for sure!
Frequently asked questions about Extended Stay America - San Diego - Oceanside
How is Extended Stay America - San Diego - Oceanside rated?
Extended Stay America - San Diego - Oceanside has a 3.5 star rating with 2,086 reviews.
When is Extended Stay America - San Diego - Oceanside open?
Extended Stay America - San Diego - Oceanside is open now. It will close tomorrow at 12:00 a.m.