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Extended Stay America - San Diego - Oceanside
- Hotels
- Oceanside, CA
About this business
Location details
3190 Vista Way, Oceanside, CA, 92056, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
They didn't offer housekeeping for 3 nights, they didn't even offer to pick up the trash. Although we were a family of 4 they only provided two of each when we requested dishes. One more thing, they didn't even offer papertowels.
Business response:
Thank you for taking the time to write a review of your stay. I sincerely apologize that our housekeeping policy was not explained properly at check-in. We provide housekeeping services to guests staying eight or more nights; however, these services are always available upon request for an additional fee. To prevent this from happening again, I will make sure we are clearly communicating our amenities during guest arrivals. Thank you again for providing us with your feedback. I do hope that you will return to our hotel, or a... read more
MAL SERVICIO La habitaciones huelen mal y estan sucias todo el tiempo. A pesar de que estuve en area de no fumar huele a cigarro. Lo que no me gusto nada y me molesto que no me dijeron a la hora de hacer el check inn que debo de pagar mas dias de noches para que me limpien la habitación, si yo voy a trabajar no a limpiar.
Not a good hotel at all. This hotel is a mess. Couldn't park in their on site lot as they were repaving for 3-days. Had to fight for parking. Other tenants seedy characters at best. Dogs barking, non guests bracing the security doors open to let countless people in.... Non guests. Real security concerns. Morning breakfast was a real joke. Embarrassing the lack of good quality food. Practically no staff around... Had to take my own dirty towels to the desk to change out for clean. No room service for the entire 5-days.
Business response:
Thank you for taking the time to write a review of your stay. I sincerely apologize that you did not have an enjoyable stay. Please know that guest safety is our number one concern, and I will be taking steps to ensure that each guest has a safe and comfortable stay. In response to your feedback, I am going to make sure we have more parking spots available for our guests as well as passing your comments about our grab-and-go breakfast along to our corporate office. I appreciate you bringing this to our attention. We hope tha... read more
Not so good extended stay hotel This facility is old & outdated. Decor is awful; windows didn't work; the cover on the kitchen light was damaged & falling off. A/C worked poorly. Need to request amenities for the kitchen; bathroom supplies (soap, shampoo etc) were meager altho' there were enough towels. TV channels were very limited. There were 2 tables where one could sit outside. No pool.
Business response:
I appreciate you taking the time to write a review of your experience with us. I am sorry to hear that your stay was not satisfactory. To make sure this doesn't happen again, my team and I will continue to strive to provide each guest with a clean and comfortable room with great customer service. Thanks to your feedback, we can continue to work on providing an exceptional stay for all of our guests. We hope that you will give us the opportunity to provide you with a better stay the next time you're in the area.
Pictures are deceiving. Spent two nights too many at this "hotel". Room was dirty, and not supplied with enough washcloths and towels. If you needed more, you had to bring your old ones down to exchange. Unfortunately, they didn't have enough washcloths to replace the ones we brought them, so we had to wait until they were washed. The staff was rude and laughed at the situations. The last straw was when I tried to open the curtains in our room and the curtain rod fell. No maintenance staff on duty, and the only person was th... read more
DO NOT STAY HERE! There was an intolerable rancid smell in the room so we could not stay there. That was Saturday. Had to wait until Monday for the manager to call me about a refund. She promised I would be receiving it within a week. After a week with no refund I called Expedia myself and they said there is no record of her ever calling to refund my money. Great. Today is Saturday. Have to wait until Monday for her to call them back again. Seriously what kind of establishment has a manager that doesn't work on weekends / do... read more
Great location to the SoCal Soccer Complex. The hotel was very dirty. The lobby smelled stale and the carpet was filthy. The room was dark and because it offered smoking on the 3rd floor you get the second hand smoke in your room. The carpet in the room was dirty and the bedskirt was soiled.
Business response:
I appreciate you taking the time to write a review of your experience with us. I sincerely apologize that the cleanliness of the property was not great during your stay. I appreciate you bringing this to our attention and the positive feedback about our guest service team member, Carlos. We would love to have another chance to provide you with a better experience at our hotel the next time you're in town.
Not a great place to stay with family Room was high with bad smell. We asked for a change, they gave a new room. It was already late night and AC in this new room was not working so we spent whole night without AC, they offered some refund, we had not recieved it as of now.
Business response:
Thank you for your recent review of your stay. I am so disappointed that your room had a bad odor and your air conditioning unit was not working. Please accept my apology. I will be working with my housekeeping and maintenance staff to review our cleanliness and inspection procedures to ensure that your experience is not repeated. We continually work to improve our hotel, so I really appreciate your feedback. We hope that you will give us the opportunity to provide you with a better stay the next time you're in the area.
A bad experience We checked in around 9pm. The guy at the reception had a unfriendly look. The room's decor, wall paint, kitchen was no better (or probably worse) than a cheap motel. The worst part was the bedding....the bed sheet was not clean, unkept and crushed. Had a real unpleasant experience and that too for a price of 90 per night!
Business response:
Thank you for taking the time to write a review of your stay. I sincerely apologize about the condition and cleanliness of your room. I will be working with my housekeeping staff to ensure that we are cleaning and inspecting our rooms properly moving forward. As well, I am sorry to read that you found our free grab-and-go breakfast to be lacking, and that you received lackluster service from our front desk staff. I will be meeting with my team to review our customer service standards to ensure that this does not happen again... read more
Frequently asked questions about Extended Stay America - San Diego - Oceanside
How is Extended Stay America - San Diego - Oceanside rated?
Extended Stay America - San Diego - Oceanside has a 3.5 star rating with 2,011 reviews.
When is Extended Stay America - San Diego - Oceanside open?
Extended Stay America - San Diego - Oceanside is open now. It will close tomorrow at 12:00 a.m.