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Extended Stay America - San Diego - Oceanside
- Hotels
- Oceanside, CA
About this business
Location details
3190 Vista Way, Oceanside, CA, 92056, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The room was dirty, there was hair from shaving in the shower, long womens hair in drain, there was a food wrapper under in the corner. It was very outdated and not comfortable at all. I've done extended stays before and was never a problem. I have another reservation with extended stay next week in another part of the country and im cancelling.
Dirty and Smelly The hotel room is overpriced. It smelled bad throughout the building and the room was dirty.
Dirty Dirty room, no lights working by bed side.
Business response:
I appreciate you bringing your experience to our attention. I am sorry to hear that your room was not clean as it should have been. Our staff will be addressed on the proper cleaning standards each room must have. We continually work to improve our hotel, so I really appreciate you providing us with your feedback. We hope that you will give us the opportunity to provide you with a better stay the next time you're in the area.
Was totally unsatisfied. Found dried up animal fecal matter under one of the beds.
Business response:
Thank you for your recent review of your stay. I sincerely apologize for the cleanliness issues you had during your stay. Our housekeeping staff will be further coached on proper room cleaning. We hope that you will give us the opportunity to provide you with a better stay the next time you're in the area.
Very small and outdated, not as pictured online Room carpets were wet, stained, and ripped. Very outdated! Someone (employee?) used a key card and walked right in my room shortly after we checked in. Bedding very cheap like a motel. Did not feel safe at this location . no room cleaning unless you stay 7 days, and they still ask you to reuse your towels and bedding. Continental breakfast is granola bars and muffins. Stayed at Hampton in for 3 nights in Carlsbad - 100% better and only $8 more per night with a free full buffet ... read more
If u love the smell of pet urine and ripped carpe. The room and halls smelled of pets and urine. The carpet were very stained and ripped due to the pets. Bedding also had very strong odors and visual stains. The hotel was over priced. I will never stay there again. Look around for a better place and make this hotel a not on ur list.
My son found a cockroach on the ceiling of our room.
Business response:
Thank you for your recent review of your stay. I am sorry to hear about the issue in your room. I appreciate you bringing this to our attention. OUr housekeeping staff have been addressed to inspect the room and our contractor has been scheduled to treat it. We hope that you will give us the opportunity to provide you with a better stay the next time you're in the area.
Not as expected Floors were sticky, bathroom not completely clean (mold in sink, hair in tub, toothpaste on faucet). Not updated, would not return.
Business response:
Thank you for your recent review of your stay. I am sorry to hear that your room wasn't clean during your stay. We continually work to improve our hotel, so I really appreciate you bringing this to my attention. Our housekeeping staff will be further coached on making sure the rooms are clean to expectations before guests check in. I do hope that you will return to our hotel, or any other Extended Stay Hotels location in the future.
stay away we were checking in late and there were instructions at the entrance to call the desk phone. the person they has working late nights was new and didn't know how to do check ins, so he ignored the phone. another guest was leaving so i was able to get into the property behind her. when I spoke to the employee at the front desk he asked me "how did you get in?" and tried to turn us away. this was resolved, but he didn't know how to find our reservation so he booked us a new one and I was double charged. this hotel was... read more
Business response:
I appreciate you taking the time to write a review of your experience with us. I am sorry to hear that you did not enjoy your stay. The issues with customer service and your room is unacceptable. Our staff have been addressed on the situation and we will be conducting proper training. We would love to have another chance to provide you with a better experience at our hotel the next time you're in town.
Frequently asked questions about Extended Stay America - San Diego - Oceanside
How is Extended Stay America - San Diego - Oceanside rated?
Extended Stay America - San Diego - Oceanside has a 3.5 star rating with 2,011 reviews.
When is Extended Stay America - San Diego - Oceanside open?
Extended Stay America - San Diego - Oceanside is open now. It will close tomorrow at 12:00 a.m.