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Extended Stay America - San Diego - Oceanside
- Hotels
- Oceanside, CA
About this business
Location details
3190 Vista Way, Oceanside, CA, 92056, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
never again Horrible! The room was filthy. We did not end up staying. There was feces on the toilet paper, toilet seat and hand towels.
Business response:
Thank you for your stay and for taking the time to post your review. On behalf of our entire staff, we sincerely apologize for the housekeeping issues you experienced. We have procedures in place so that this does not happen, so we will investigate where we fell short. We only wish that we could have addressed these issues while you were here so that you didn't leave the hotel with a negative impression. We assure you that what you experienced is not the norm and ask that you give us another try whenever you return to the ar... read more
not very happy the room was not cleaned correctly my 2 year old son found a drug pip under the bed while reaching for his toy he droped then my 6 year old found a lighter the sheets were dirty had blood stains and lip stick on the pillow cases the shower was dusty the floor had spots of pee that was really strong the lamp was broke the blankets had burn holes I will never stay at this hotel again
Business response:
Thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to ensure this is properly addressed.
Where is the Breakfast ?? Expedia listed this as a breakfast included hotel. This was not true. There were a few rolls and coffee at a table the staff referred to as a grab and run.
Business response:
Thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to ensure this is properly addressed.
Economy hotel People sleeping in cars in the parking lot People smoking around hotel entrances Noisy freeway location
Business response:
Thank you for being a guest at our hotel. Although you found us to be a great value in the area, we are very sorry you were not able to experience a quiet and relaxing stay. It is unfortunate our Front Desk was not informed at the time so we could have resolved the situation to ensure a more enjoyable stay for you. We appreciate your feedback and hope you will stay with us again in the future. Sincerely, General Manager
You don't get what you pay for Great price for the room. With that said, it was not clean. Bugs on the nightstand, sticky floors, bedding smelled. Got a non smoking room & it smelled like smoke just like the hallways. I think people expect a clean room regardless of price, this was definitely not one of those hotels. And could not get over the smell of the smoke, even in the lobby.
Business response:
Becca, thank you for the constructive comments. It is disheartening to read about the cleanliness issues you encountered on our property. We take these concerns seriously and place great emphasis on maintaining a clean and healthy environment for all of our guests. Your concerns have been relayed to our housekeeping staff and together we will make sure steps are taken so this doesn't happen again. We value your feedback. The next time you are in the area, I hope you will give us a second chance. Sincerely, General Manager
Business response:
Kevin, thank you for your feedback. We certainly apologize for the issues you encountered which led to a disappointing stay. We would appreciate knowing from you regarding the specifics of your visit, so we can make the appropriate changes and determine what is necessary to rectify the situation. I hope you will give us a chance to impress you on a future visit. Sincerely, General Manager
Would not stay again You can hear a lot of noise from other rooms. The room had an odd smell, like old. Grab and go breakfast, bad.
Business response:
Carmeen, thank you for being our guest. We are sorry to know you were not satisfied with your visit and that our amenities and accommodations fell short of your expectations. Your feedback is important to us as we continually make improvements. We hope you will consider us again. Sincerely, General Manager
Disgusting!!!! I had reserved the hotel for a week but could only stay for one day Because This hotel is by far the filthiest hotel I have ever stayed at. The carpets looked like they hadn't been vacuumed in a long time. There were cob webs all over the walls. The sheets were stained. The worst part of it all is that this hotel has roaches!!! Yes, be aware! As soon as those lights go out, those night critters are all over the kitchenette area. I ended up checking out early because Of it's condition. I can't believe the busin... read more
Business response:
I was disheartened to read your review. Please accept our sincere apologies for the housekeeping issues you encountered and for the inconvenience it caused. Our staff is 100% committed to providing fresh, clean accommodations for all of our guests, and I am sorry this was not the case for you. I will address this matter with the Head of our Housekeeping Department for review and action. I hope that you will consider staying with us again so that we can have a chance to impress you in the future. Sincerely, General Manager
Hotel had bedbugs We booked multiple rooms for a crew of workers that were working on MCB Camp Pendleton. One of the workers woke up covered in bed bug bites. He alerted the staff who were very apologetic. They cleaned his clothes and bought him new luggage and "deloused" his room. However, as you can imagine, this was a painful and embarrassing experience for the employee and we wouldn't take the chance of ever booking rooms here again.
Business response:
Thank you for letting us know about the experience of your team member while they were our guest. We apologize for this isolated incident, and appreciate that they brought it to our attention so we could take quick action to assist and correct. We did take the suite out of order, and had our pest control company inspect the suite and the surrounding suites. We are happy to report there was no activity identified. We are sorry for any inconvenience this may have caused. We do hope you will reconsider booking our hotel in the ... read more
Frequently asked questions about Extended Stay America - San Diego - Oceanside
How is Extended Stay America - San Diego - Oceanside rated?
Extended Stay America - San Diego - Oceanside has a 3.5 star rating with 2,086 reviews.
When is Extended Stay America - San Diego - Oceanside open?
Extended Stay America - San Diego - Oceanside is open now. It will close tomorrow at 12:00 a.m.