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Extended Stay America - San Diego - Oceanside
- Hotels
- Oceanside, CA
About this business
Location details
3190 Vista Way, Oceanside, CA, 92056, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Economy hotel People sleeping in cars in the parking lot People smoking around hotel entrances Noisy freeway location
Business response:
Thank you for being a guest at our hotel. Although you found us to be a great value in the area, we are very sorry you were not able to experience a quiet and relaxing stay. It is unfortunate our Front Desk was not informed at the time so we could have resolved the situation to ensure a more enjoyable stay for you. We appreciate your feedback and hope you will stay with us again in the future. Sincerely, General Manager
You don't get what you pay for Great price for the room. With that said, it was not clean. Bugs on the nightstand, sticky floors, bedding smelled. Got a non smoking room & it smelled like smoke just like the hallways. I think people expect a clean room regardless of price, this was definitely not one of those hotels. And could not get over the smell of the smoke, even in the lobby.
Business response:
Becca, thank you for the constructive comments. It is disheartening to read about the cleanliness issues you encountered on our property. We take these concerns seriously and place great emphasis on maintaining a clean and healthy environment for all of our guests. Your concerns have been relayed to our housekeeping staff and together we will make sure steps are taken so this doesn't happen again. We value your feedback. The next time you are in the area, I hope you will give us a second chance. Sincerely, General Manager
Business response:
Kevin, thank you for your feedback. We certainly apologize for the issues you encountered which led to a disappointing stay. We would appreciate knowing from you regarding the specifics of your visit, so we can make the appropriate changes and determine what is necessary to rectify the situation. I hope you will give us a chance to impress you on a future visit. Sincerely, General Manager
Would not stay again You can hear a lot of noise from other rooms. The room had an odd smell, like old. Grab and go breakfast, bad.
Business response:
Carmeen, thank you for being our guest. We are sorry to know you were not satisfied with your visit and that our amenities and accommodations fell short of your expectations. Your feedback is important to us as we continually make improvements. We hope you will consider us again. Sincerely, General Manager
Disgusting!!!! I had reserved the hotel for a week but could only stay for one day Because This hotel is by far the filthiest hotel I have ever stayed at. The carpets looked like they hadn't been vacuumed in a long time. There were cob webs all over the walls. The sheets were stained. The worst part of it all is that this hotel has roaches!!! Yes, be aware! As soon as those lights go out, those night critters are all over the kitchenette area. I ended up checking out early because Of it's condition. I can't believe the busin... read more
Business response:
I was disheartened to read your review. Please accept our sincere apologies for the housekeeping issues you encountered and for the inconvenience it caused. Our staff is 100% committed to providing fresh, clean accommodations for all of our guests, and I am sorry this was not the case for you. I will address this matter with the Head of our Housekeeping Department for review and action. I hope that you will consider staying with us again so that we can have a chance to impress you in the future. Sincerely, General Manager
Hotel had bedbugs We booked multiple rooms for a crew of workers that were working on MCB Camp Pendleton. One of the workers woke up covered in bed bug bites. He alerted the staff who were very apologetic. They cleaned his clothes and bought him new luggage and "deloused" his room. However, as you can imagine, this was a painful and embarrassing experience for the employee and we wouldn't take the chance of ever booking rooms here again.
Business response:
Thank you for letting us know about the experience of your team member while they were our guest. We apologize for this isolated incident, and appreciate that they brought it to our attention so we could take quick action to assist and correct. We did take the suite out of order, and had our pest control company inspect the suite and the surrounding suites. We are happy to report there was no activity identified. We are sorry for any inconvenience this may have caused. We do hope you will reconsider booking our hotel in the ... read more
Filthy, black mold in a/c, bloody entry,dirty qtip Worst stay yet, very disappointed and dissatisfied. May not use Expedia as a result either. People waiting for you to open the door as they sneak in. Carpet is atrocious, place is a joke. Not worth half the money. Black mold in a/c visible with your cell phone light. Got me sick....never again.
Business response:
Thank you for taking the time to post your review. We are sorry for your disappointing stay and apologize for all the difficulties you encountered during your visit. I am very concerned about your experience and have shared your comments with our housekeeping department to make sure that this will not be repeated again. Thanks again for being our guest, and we hope you will give us another opportunity so that we can make it up to you. Sincerely, General Manager
DIRTY I had been many times at this Hotel,something happened, from one nice hotel went down to really dirty.The stuff is really nice ,especially Receptionist,but hotel is in very bad condition,I could not believe ,when i wanted to sit on chair,was so nasty dirty ,i tried to change with other chair but same dirty ,it was like for years was not cleaned with white dirty spot from a food or what ever was in that chair ,than floor carpet smell ,dusty,with brown dirty spot ,refrigerator door dirty ,inside smell,bathroom dirty and ... read more
Booked this place with high expectations as I had stayed at 2 other locations of same brand and was pleased. However, with this location, I won't be going back to this one again. I was in a nonsmoking room but woke up in the middle of the night and smelled cigarette smoke in my room. It was bad enough that it exacerbated an asthma episode. Called the front desk about it but wasn't really sure what action to take. And some of the guests' dogs were barking at different times. It was just not a pleasant experience overall.
Frequently asked questions about Extended Stay America - San Diego - Oceanside
How is Extended Stay America - San Diego - Oceanside rated?
Extended Stay America - San Diego - Oceanside has a 3.5 star rating with 2,011 reviews.
When is Extended Stay America - San Diego - Oceanside open?
Extended Stay America - San Diego - Oceanside is open now. It will close tomorrow at 12:00 a.m.