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Extended Stay America - San Diego - Oceanside
- Hotels
- Oceanside, CA
About this business
Location details
3190 Vista Way, Oceanside, CA, 92056, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Smelly Checked into the hotel and immediately noticed a stale smell. Does not smell very pleasant. I would not recommend.
Business response:
Mike, thank you for taking the time to share your comments. We make effort to deliver exceptional service, and we apologize that you had a disappointing experience with us. We have shared your feedback with our housekeeping team to prevent these mistakes from being repeated in the future. We truly hope you will give us another chance to prove that we are committed to providing outstanding guest service. Sincerely, Hotel Management
Rude unfriendly Very unfriendly no eye contact durring check in and purposley put us in room with 2 dbl beds. We were clearly a couple. I will NEVER stay here again.
Business response:
Thanks for the feedback. We are happy to know you found us to be a good value and that you had an overall pleasant stay. However, we are sorry for the service issue you experienced and regret the inconvenience caused. We have shared your concern with the front desk staff and are reviewing the situation as a training tool to improve our procedures and to ensure this does not happen again. We understand the frustration and truly hope you will consider giving us another opportunity to serve you again when in the area. Sincerel... read more
Thieves After paying through Expedia, this hotel asked for my card for incidentals and I reminded them that I prepaid but they still charged my card for the room and did not refund my money. DO NOT STAY AT THIS HOTEL.
Business response:
Thank you for being our guest and for taking time to leave feedback. We apologize for the misunderstanding regarding your bill. We're sorry our team did not provide you with a clear explanation of the charges during the check-in process. f how your , we do require a credit card or debit card for incidentals. We place a hold on the account to make sure that the card is valid, which is standard industry practice. In the event no incidentals are incurred, we release the hold back into your account. Depending on your banking ins... read more
It stinks. Dirty room. Drapes falling off the walls.floor not cleaned under the bed. Tv didn't work. Don't waste your money. I saw a dog pee on the wall on the tile floor on Sunday and when I checked our on the following Saturday the pee was still there.
Business response:
Thank you for staying with us and for taking the time to post your review. We apologize for the cleanliness issues you experienced in your both the rooms and regret the inconvenience this caused. We are working with our housekeeping team to tighten procedures to ensure we deliver a superb stay every time. Again, please accept our apologies, and we hope you will visit us soon so that we can have another chance to impress you in the future. Sincerely, Hotel Management
A smoker's dream This hotel was smelly and dirty!! We checked in late in the evening and my family was tired after a long day at Legoland so we stayed the night. Housekeeping did a horrible job of cleaning this room. As soon as you walked in the room you could smell someone's BO. There were crumbs or particles in the dresser drawers and visible grime on the chairs.. It had a small kitchen but no cookware or dinnerware; you have to ask for it at the front desk. Breakfast was a joke, bad coffee and a granola bar. When making r... read more
Business response:
We sincerely apologize for the odor and cleanliness issue you experienced while being here. Your experience has been brought to the attention of our housekeeping department for review and action. Also, your concern regarding our breakfast will be discussed with our Brand Leaders when updating our selections moving forward. Kindly note, to ensure cleanliness of kitchenware upon check-in, brand standards require us to keep dishware at the front desk. Please give us a chance to regain your trust and earn your highest marks in t... read more
Had fleas in the room they allowed pets to stay in room won't stay their again pets should not be allowed in hotels you never know insect they bring to the room.
Business response:
James, please accept our sincerest apologies for our hotel not living up to your expectations. The cleanliness of the hotel has to be priority #1 and we regret falling short. We have addressed this matter with the head of our housekeeping department and housekeeping associates to take corrective actions. We hope to have the opportunity to make it up to you on a future visit. Sincerely, Hotel Management
The hotel didn't seem to have any services, no ice, wifi didn't work properly and the front didn't care.
Business response:
Rick, thank you for the feedback. We are sorry you experienced so many difficulties during your stay with us, and please accept our sincerest apology for what transpired. Our respective team members are taking steps to ensure future guests do not encounter the same issues. We regret the inconvenience caused and truly hope you will give us another chance to prove that we are committed to providing outstanding service. Sincerely, Hotel Management
Not worth the rate My boyfriend and I stayed for 2 nights. The guy who checked us took way too long. The room was clean, but had a very nasty odor maybe because of the previous tenants cooking. Some of the lights in our room didn't work. We were told there would be breakfast but there was never any breakfast. It wasn't a horrible stay but you can find better for the price. I won't be coming back.
Business response:
Kim, we are very sorry to read about your disappointment with our hotel. I apologize and regret the inconvenience for all the said remarks. We will ask our housekeeping department to revisit our deep cleaning program to see where we can make improvements so future guests are not similarly impacted. We would like to regain your trust and hope you will give us that chance in the future. Sincerely, General Manager
Worse ever!!!!! I travel a lot, last year over 6 six months, so I know hotels. I had to stay at this hotel for almost a month until my escrow closed. The description allowed dogs. I have two little dogs both under 15 lbs. The place was inundated with fleas. I total the front desk and she informed there were over 20 dogs in the hotel at that time. I have a 16 year old dog who is blind and is highly allergic to fleas and I had to spend over $600.00 to treat him. We had to carry him everywhere after the vet visit. With not only... read more
Business response:
Thank you for taking the time to write a review of your stay. We take these matters very seriously and appreciate you bringing this to our attention. We hope to have the opportunity to provide you with a better stay in the future. General Manager
Frequently asked questions about Extended Stay America - San Diego - Oceanside
How is Extended Stay America - San Diego - Oceanside rated?
Extended Stay America - San Diego - Oceanside has a 3.5 star rating with 2,086 reviews.
When is Extended Stay America - San Diego - Oceanside open?
Extended Stay America - San Diego - Oceanside is open now. It will close tomorrow at 12:00 a.m.