Extended Stay America - San Diego - Oceanside

Business response:

Dear Ilyas, We appreciate you being our guest and leaving your valuable comments. We know how important it is to start your day with a good breakfast; therefore, we are sorry our selections at our complimentary grab-and-go breakfast didn't meet your expectations. We will certainly pass along your feedback to the appropriate team members, as we are always grateful to hear how we can improve a guest's experience.Thank you again for your feedback, and we look forward to welcoming you back soon.Sincerely,Hotel Management 

Business response:

Dear ruth, Thank you for your recent review of your stay at our hotel. Please accept our sincere apologies for not meeting your expectations. We regret any inconvenience with towel delivery and the AC noise. Your feedback is invaluable, and We will address this matter with our housekeeping and maintenance team to ensure that it does not happen again. We regret any disappointment you had with our breakfast and that it did not meet your expectations. Your comfort is our priority, and we hope you'll consider giving us another o... read more

Business response:

Dear Andrew, Thank you for taking the time to share your feedback with us. We are sorry to hear about the issues you experienced with your reservation and the service you received from our staff. We understand this must have been frustrating, and we apologize for any inconvenience caused. Please feel free to reach out to our customer service team so we can address your concerns directly. We do hope you will stay with us another time so we can provide you with a much more satisfying experience.Sincerely,Hotel Management 

Business response:

Dear qing hua, We appreciate you choosing us and providing your feedback. It is very disappointing to read about your experience at our hotel. This is not the impression we like our guests to have when staying with us, and we sincerely apologize for letting you down. We hope you will consider this an isolated incident and return for another stay. We would love the opportunity to provide you with the outstanding hospitality we strive to give all of our guests.Sincerely,Hotel Management 

Business response:

Dear Stephen, It was disappointing to read that we did not meet your expectations, and we are truly sorry your stay was anything other than perfect. We are taking appropriate steps to ensure future guests do not encounter the same issues. We hope you will accept our apologies and consider giving us another chance to show you the outstanding service that we typically provide.Sincerely,Hotel Management