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Extended Stay America - San Diego - Sorrento Mesa
- Hotels
- San Diego, CA
About this business
Location details
9880 Pacific Heights Blvd., San Diego, CA, 92121, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Good
There was no hair dryer in room, tried calling front desk telephone doesn’t work, so I couldn’t get Wi-Fi number
Business response:
Dear Kenneth, Thank you for your feedback. We’re sorry to hear about the issues you faced with the hair dryer and the front desk phone. This is not the experience we aim to provide. We are addressing these concerns to ensure better service in the future. Please accept our apologies for the inconvenience, and thank you for bringing this to our attention. We hope you will consider staying with us again, and we’ll strive to make your next visit much more enjoyable.Sincerely,Hotel Management
Need to have shampoo, better soap and body lotion
Business response:
Dear Julio, Thank you for your feedback. We appreciate your suggestions regarding the shampoo, soap, and body lotion. We strive to provide high-quality amenities for our guests and will review these items to enhance our offerings. Your input helps us improve, and we’re committed to making your stay as comfortable as possible. We look forward to the opportunity to serve you better. Sincerely,Hotel Management
Happy Customer This is our first stay, we ususally stay with any Hilton properties, but because we weren't here for fun (visiting family in UC San Diego Hospital) and limited on budget, this was the best option with kitchen. Saff were friendly and away from freeway, we were ablle to sleep like there was no tomorrow.. Overall, loved it and will return again. Thank you and mostly to Eugene.
Business response:
Dear Maritez, Thank you for your kind words. We’re delighted to hear that you enjoyed your stay and found our staff friendly and accommodating. It’s wonderful to know that the kitchen and peaceful location met your needs during your visit. We’re especially grateful for your recognition of Eugene; we’ll be sure to pass along your thanks. We look forward to welcoming you back to Extended Stay America in the future. Sincerely,Hotel Management
Muy sucios sus cuartos, sus servicios por ejemplo de TV, son muy antiguos y no tienen aplicaciones con Netflix u otro, no tienen un valor agregado, muy mal servicio en todo y sobretodo muy pero muy sucio, no descansas a gusto que es lo que buscas, no tienen utensilios de cocina y se supone que así te ofrecen tu estancia, sus servicio al cliente es muy malo
Business response:
Dear Samuel, Thank you for providing your feedback. We are sorry to hear that your recent stay did not meet your expectations. Your comments about cleanliness and amenities are taken seriously, and we are committed to addressing these concerns appropriately. We strive to enhance our facilities and services to better serve our guests. We hope you will consider staying with us again to experience the improvements we are making.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - San Diego - Sorrento Mesa
How is Extended Stay America - San Diego - Sorrento Mesa rated?
Extended Stay America - San Diego - Sorrento Mesa has a 4.2 star rating with 1,415 reviews.
When is Extended Stay America - San Diego - Sorrento Mesa open?
Extended Stay America - San Diego - Sorrento Mesa is open now. It will close tomorrow at 12:00 a.m.