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Extended Stay America - San Diego - Sorrento Mesa
- Hotels
- San Diego, CA
About this business
Location details
9880 Pacific Heights Blvd., San Diego, CA, 92121, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
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Business response:
Dear Melanie, Thank you for taking the time to share your feedback. We are disappointed if you had any issues which kept you from thoroughly enjoying your stay. We would welcome another opportunity to show you our outstanding hospitality. We appreciate the feedback and hope to see you the next time you visit the area.Sincerely,Hotel Management
Our room had a heavy cigarette odor even tho it was a non smoking property. Other than that the room was okay considering we booked last minute on a weekend with an air show in town. I would book again if the nicer hotels had nothing left but it wouldn’t be my first choice.
Business response:
Dear Angie, Thank you for your feedback! We sincerely apologize for the heavy cigarette odor in your room, as we strive to maintain a clean, smoke-free environment for our guests. Your comments are important to us, and we will address this issue to prevent it from happening in the future. We appreciate your understanding, especially during a busy weekend with the air show. We hope to provide a better experience during your next stay and look forward to welcoming you back!Sincerely,Hotel Management
The property was a little run down for $135 a night. The staff was nice and professional to some extent. Not many options for dining in the area. The grab and go breakfast was bad. There was limited coffee and not refilled on time. The grounds were not maintained propey. Trash under the stairwell. I could go on...
Business response:
Dear Charles, Thank you for sharing your feedback. We regret that your stay did not meet your expectations, particularly regarding the condition of the property, breakfast offerings, and grounds maintenance. We are committed to improving these areas and will address the cleanliness issues and breakfast service immediately. On the positive side, it is nice knowing that our staff's politeness is greatly appreciated, and we will strive for a more consistent, high-quality experience in the future. We appreciate your remarks and ... read more
As an extended stay property, which I overlooked, the property does not provide such amenities as shower gel, shampoo, conditioner etc. But I realized if I was going to stay for a long time, I would probably be bringing that with me. The carpet in the living area is dated and the room would benefit from a change to laninate flooring, or something similar. Otherwise, it did the job for a one night stay.
Business response:
Dear Ray, Thank you for your feedback. We appreciate your understanding regarding our extended stay amenities, which typically do not include shower gel and shampoo. We also acknowledge your suggestion about updating the carpet and exploring laminate flooring options. Your comments are valuable as we continuously strive to enhance our guest experience. We’re glad the room met your needs for a one-night stay, and we hope to welcome you back to Extended Stay America for a longer visit in the future!Sincerely,Hotel Management
quite and good safety
Frequently asked questions about Extended Stay America - San Diego - Sorrento Mesa
How is Extended Stay America - San Diego - Sorrento Mesa rated?
Extended Stay America - San Diego - Sorrento Mesa has a 4.2 star rating with 1,415 reviews.
When is Extended Stay America - San Diego - Sorrento Mesa open?
Extended Stay America - San Diego - Sorrento Mesa is open now. It will close tomorrow at 12:00 a.m.