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Extended Stay America - San Diego - Sorrento Mesa
- Hotels
- San Diego, CA
About this business
Location details
9880 Pacific Heights Blvd., San Diego, CA, 92121, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Warning! Buildings contain toxic lead
Business response:
Dear Terri,We take concerns about safety and well-being very seriously and appreciate you bringing this to our attention. Please know that guest safety is a top priority, and we adhere to all regulations and standards to ensure a secure environment. We encourage you to reach out directly so we can better understand and address your concerns. Thank you for your feedback.Sincerely,Hotel Management
The bed sheets were dirty and the thermostat did not work. We had to unplug the A/C in order to get it to stop. The toilet did not work properly as well. There were no trash cans either.
Business response:
Dear Efren,We sincerely apologize for the inconvenience you encountered during your stay. Your comfort and satisfaction are very important to us, and we regret that we did not meet your expectations. Please know that we take your concerns seriously and will address these issues with our team to ensure improvements. We appreciate your feedback and hope you will give us another chance to provide you with a much better experience in the future.Sincerely,Hotel Management
Bedbugs Bedbugs eating me alive ac smells like mildew shower has mildew yuck but im too tired to complain and I'm just here few more hours itching my ass off being eaten alive
Business response:
Dear Alejandra,We sincerely apologize for the discomfort you experienced during your stay. We understand how distressing it must have been, and we deeply regret the issues with cleanliness and the AC. Our aim is to provide a clean and comfortable environment and apologize this is not what you experience. Please be assured that we will conduct a thorough investigation into these matters and take immediate action to resolve them. Your feedback is important to us, and we are committed to providing a safe and comfortable environ... read more
I would not recommend staying here. It is advertised as an extended stay- the only thing it has is a dingy kind of kitchen. No plates, silverware, pots etc. Nothing to "extend" your stay. The room had a horrible stuffy smell. Linens are worn out, and the entire place is very dated.
Business response:
Dear Guest,We sincerely apologize for the disappointing experience you had during your stay. We regret that the room and amenities did not meet your expectations. Cleanliness and comfort are our top priorities, and we will address the concerns you have raised about the kitchen items, odor, and linens. Your feedback is valuable to us as we continue to improve our services. We hope to have the opportunity to provide you with a more satisfying experience in the future.Sincerely,Hotel Management
Cheap for a reason No hot water the whole stay. Informed front desk who said they'd have maintenance fix it, they did not. Can't recommend.
Business response:
Dear Guest,Thank you for sharing your feedback. We are truly sorry to hear about the hot water issue during your stay. This is certainly not the experience we aim to provide, and we apologize for the inconvenience caused. Our team is addressing this matter with the utmost priority to prevent future occurrences. We appreciate you bringing this to our attention, and we hope to have the chance to provide you with a better experience in the future.Sincerely,Hotel Management
Very loud traffic all night, old school decor & furniture from the 80's. Curtains didn't close all the way. Heater was very loud. Would not stay here again.
Business response:
Dear Linda, Thank you for sharing your experience. We sincerely apologize for the disturbances caused by the noise, as well as the issues with the decor, curtains, and heater. We understand how these factors impacted your comfort and regret that we fell short of your expectations. Please know that your concerns are important to us, and we will be working to address these issues to improve future stays. We hope you will consider giving us another chance in the future.Sincerely,Hotel Management
Bed hurt my back and neck card stopped working
Business response:
Dear Miguel,Thank you for sharing your feedback. We sincerely apologize for the discomfort you experienced with the bed and the issue with your card. We understand how important a good night's rest is, and we regret that we did not meet your expectations. Your concerns will be shared with the team to ensure we address these issues moving forward. We truly hope you will consider staying with us again for a more comfortable experience.Sincerely,Hotel Management
The first room was just dirty, walls stained, chairs with food stains and crumbs, toilet seat broken thick 2 inch layer of dust all around carpet phone not working smoking detector missing and I could go on…. I asked to get moved to a different room the second room had blood in toilet seat and urine droppings, dining chairs were dirty bed frames dirty with gunk, phone once again not working plus more
Business response:
Dear Maribel,Thank you for bringing these issues to our attention. We sincerely apologize for the condition of the rooms you encountered during your stay. This is far below the standard we strive to maintain, and we understand how distressing this must have been. Please know that your feedback is being addressed with our team to ensure immediate improvements in cleanliness and maintenance. We deeply regret the inconvenience caused and hope you will consider giving us another opportunity to provide a more comfortable and posi... read more
Frequently asked questions about Extended Stay America - San Diego - Sorrento Mesa
How is Extended Stay America - San Diego - Sorrento Mesa rated?
Extended Stay America - San Diego - Sorrento Mesa has a 3.4 star rating with 2,325 reviews.
When is Extended Stay America - San Diego - Sorrento Mesa open?
Extended Stay America - San Diego - Sorrento Mesa is open now. It will close tomorrow at 12:00 a.m.