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Extended Stay America - San Diego - Sorrento Mesa
- Hotels
- San Diego, CA
About this business
Location details
9880 Pacific Heights Blvd., San Diego, CA, 92121, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
For the price I paid. I was very disappointed. I've stayed here once before and it wasn't like this. The floor was wet like something was leaking when I took my shoes off my socks were soaked. We were visiting family in the area and when we got back to our room which was in the middle of the night, we tried to call housekeeping and our phone was not working so we had to walk out to find someone to help us. Breakfast was not what I expected it was just muffins and oatmeal. Don't think I will be staying here on my next visit.
Business response:
Dear Sherelle, Thank you for choosing to stay with us again and for letting us know how we fell short this time. We regret that your comfort was disrupted by the damp flooring and the inoperative room phone, and that our morning offerings did not satisfy your expectations. Please know your experience has prompted a review of our maintenance and service procedures. We value your continued patronage and hope you might give us another opportunity to restore your confidence, providing a visit that reflects the standards you’ve c... read more
I'm not sure if they are short-staffed but waited about 15 minutes for someone to come to the front desk to check us in. A line formed. The room had one towel, one soap, no shampoo or conditioner or lotion or anything! I went to front desk for towels and he said they didn't have any clean towel! Another person was also asking for a towel. We walked away that night hoping to get a towel in the morning. Room was hot, getting the air to work took some time. We can hear the cars from the busy street. Get ready the next morning a... read more
Business response:
Dear Tina, Thank you for taking the time to provide detailed feedback about your stay. We sincerely apologize for the delays during check-in and the lack of essential amenities in your room, which fell far below our standards. We understand how uncomfortable these issues must have been, including the difficulties with air conditioning and restroom facilities. Please be assured that your comments will be shared with our team to ensure a better service moving forward. We hope you will give us a second chance to deliver the typ... read more
No ice machine and the “breakfast” was a disappointment, to say the least. Please stock rooms with soap and shampoo.
Business response:
Dear Guest, Thank you for sharing your experience with us. We regret that some aspects of your stay did not meet your expectations, particularly regarding amenities and breakfast. Your feedback is important and has been shared with the appropriate teams to enhance our services. We apologize for any inconvenience caused and appreciate your understanding. We hope you will give us another opportunity to provide a more satisfying stay in the future. Sincerely, Hotel Management
The door really stuck, no USB ports, the floor was filthy, holes in the sheets, not enough pillows, no paper towels in the kitchen. Have stayed at Extended Stay in Burbank and it was good - no problems so thought this would be the same.
Business response:
Dear Guest, Thank you for taking the time to share your thoughts. We are glad to hear you had a positive impression from a previous visit, and we truly regret that this recent experience did not meet the same expectations. We apologize for the inconvenience you encountered during your stay. Your comments have been shared with our team for review. We hope to welcome you back for a more comfortable and seamless visit. Sincerely, Hotel Management
The staff are not experienced. check in process was big mass. They even run out shampoo. The room didn’t have extra sheets for sofa bed
Business response:
Dear Guest, Thank you for taking the time to share your feedback. We truly appreciate your comments and regret that your stay did not meet expectations. Please accept our sincere apologies for the inconvenience you encountered. We understand how important a smooth and well-prepared experience is, and your concerns have been shared with the appropriate teams. We hope to welcome you back for a more comfortable and seamless visit in the future. Sincerely, Hotel Management
Upon check in the room card key was inoperable, took several hours for the issue to be resolved. Although breakfast is included, I was advised by the front desk clerk, the following morning, that 'there was no food'. I was not offered anything to compensate me for the above circumstances. Very disappointed with the whole experience. I will not stay at this property again and I will caution friends and family, of the above.
Business response:
Dear Guest, Thank you for taking the time to share your experience. We understand how delays and unmet expectations can be especially frustrating when simply looking for a smooth, comfortable stay. We are sorry for the inconvenience you encountered and for the impression it left. While there are times when certain services may be limited, we recognize how important communication and timely assistance are. Your feedback is valued and will help us better understand where we can do more. We hope you reconsider in the future and... read more
The floors were dirty and didnt seem they wiped more than weeks.
Business response:
Dear Guest, Thank you for taking the time to share your experience. We appreciate your feedback and are sorry to learn that the cleanliness of your accommodations did not meet expectations. Maintaining a welcoming and well-kept environment is important to us, and your comments have been shared with our housekeeping team for review and improvement. We hope you’ll consider returning so we can provide you with a better stay. Sincerely, Hotel Management
First of all the propery advertises Includes Breakfast and they did not have any thing to eat. Only coffee on Sunday morning and I had to drive out of the property for few miles to find breakfast on a sunday morning also the rooms are outdated and no shampoo and smell smoke cigarette. I will never stay in here.
Business response:
Dear Guest, Thank you for sharing your feedback. We are glad you chose to stay with us, though we regret that your experience did not meet your expectations. We sincerely apologize for the breakfast and room conditions you encountered. Please be assured that we are addressing your concerns and continuously working to improve our amenities. We would appreciate the opportunity to welcome you back for a more comfortable and satisfactory stay in the future. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - San Diego - Sorrento Mesa
How is Extended Stay America - San Diego - Sorrento Mesa rated?
Extended Stay America - San Diego - Sorrento Mesa has a 3.4 star rating with 2,325 reviews.
When is Extended Stay America - San Diego - Sorrento Mesa open?
Extended Stay America - San Diego - Sorrento Mesa is open now. It will close tomorrow at 12:00 a.m.