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Extended Stay America - San Diego - Sorrento Mesa
- Hotels
- San Diego, CA
About this business
Location details
9880 Pacific Heights Blvd., San Diego, CA, 92121, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
We were in the non smoking room and yet the room smelled like it was smoked in. No shampoo, conditioner. No fitted sheet, blankets, and pillows for the sofa bed. Free breakfast was ok. Luke warm water for the hot chocolate. Staff was friendly but overall i will not comeback here at this place. Trying to save $30 bucks was not worth it compared to sonesta about 2 blocks away.
Business response:
Dear Guest, Thank you for taking the time to share your experience. We truly appreciate your kind remarks about our team and regret that other aspects of your stay did not meet expectations. Your concerns regarding room freshness and breakfast quality are taken seriously and will be shared with our staff. Please note that additional in-room supplies are available at the front desk upon request. We understand how important comfort and value are when choosing accommodations. Your feedback is invaluable as we continue working t... read more
Nobody in front desk for check in/out. Basic amenities like hair dryer, mugs, etc not avail in room.
Business response:
Dear Guest, Thank you for sharing your feedback regarding your recent stay. We sincerely apologize for the inconvenience you experienced with front desk availability during arrival and departure, as well as the absence of certain in-room items. We understand how important a smooth check-in and access to essential amenities are to your overall comfort. While some items are available upon request as part of our extended-stay model, we regret that this was not clearly communicated. Please know your comments have been shared wit... read more
Drab and worn decor, archaic & unresponsive TV, tepid hot water, ridiculously small microwave barely fits a bag of popcorn. And if you want any shampoo, you have to go to the front desk and ask for it.
Business response:
Dear Guest, Thank you for sharing your candid feedback regarding your recent stay. We sincerely apologize that the condition of the room features and amenities did not meet your expectations. We understand how important comfort and convenience are, and we regret the frustration caused by the in-room equipment, water temperature, and the need to request personal care items at the front desk. While certain brand standards guide how rooms are outfitted, we recognize that your experience should still feel comfortable and seamles... read more
Room was basic, room had no shampoo or conditioner, or hair drier. kitchen no dishes. They required one to go to get them from the office. Furniture was damaged and kitchen had no dish washer. Bath tub was peeling. Room service only every 14 days!
Business response:
Dear Guest, Thank you for choosing to stay with us and for sharing your feedback. We sincerely apologize for any aspects of your experience that fell short of your expectations. Our suites are designed to cater to guests who are staying for an extended period and seek a home-like environment. As such, many guests bring their own amenities, including hairdryers and toiletries. Nonetheless, we do offer these items complimentary at the front desk at any time. In addition, kitchenware for your suite is kept at the front desk to ... read more
Staff was unprofessional to deal with and they charged late checking fee of one day rent. Which was rip off and very unprofessional.
Business response:
Dear Guest, Thank you for sharing your experience with us. We are disappointed that your interaction did not feel respectful and that the charge applied caused frustration, as our intention is always to provide clear communication and fair handling of every stay. We value all feedback and hope you will consider allowing us another opportunity to provide a smoother and more positive visit in the future. Sincerely, Hotel Management
Awful
Business response:
Dear Guest, Thank you for your feedback. It is disappointing to know that we did not meet expectations. Your feedback is important to us and will be shared with our team to ensure we are doing everything possible to improve the overall guest experience. Sincerely, Hotel Management
BED BUGS!
Business response:
Dear Guest, We are disheartened to see your comment, as this is far from what we want our guests to experience. Our promise to our guests includes a commitment to providing a clean and well-maintained environment, and we want to reassure you that we follow the most rigorous industry standards regarding our suites’ cleanliness and pest control. Our top priority is the well-being and satisfaction of our guests, and we are committed to addressing any concerns that may affect their stay. Your input is invaluable to us, and we th... read more
The place is
Business response:
Dear Guest, We are truly sorry to hear about your experience. It is disappointing to know that we did not meet expectations. Your feedback is important to us and will be shared with our team to ensure we are doing everything possible to improve the overall guest experience. Sincerely, Hotel Management
I was put in an accessible room which is usually fine, but this room was terrible. Tiny sink with no hot water in the bathroom. There were gross black stains on the sink and in the shower/tub with mold on the shower curtain that I did not want to use it. There was nothing available in the cabinets to use for the kitchenette... not even coffee mugs. The grab and go breakfast was just some coffee and oatmeal by the office. I tried to change my room but they were not able to help me. Definitely do Not recommend this hotel.
Business response:
Dear Guest, Thank you for sharing your feedback. We sincerely apologize for the condition of the room you were assigned. The issues you described are unacceptable and not reflective of the standards we strive to maintain. We also regret that our grab-and-go breakfast was limited and that our team was unable to assist you with a room change. Your comments are very important to us, and they will be shared with our housekeeping and maintenance teams to ensure corrective action is taken. We assure you we are working hard to impr... read more
Frequently asked questions about Extended Stay America - San Diego - Sorrento Mesa
How is Extended Stay America - San Diego - Sorrento Mesa rated?
Extended Stay America - San Diego - Sorrento Mesa has a 3.4 star rating with 2,503 reviews.
When is Extended Stay America - San Diego - Sorrento Mesa open?
Extended Stay America - San Diego - Sorrento Mesa is open now. It will close tomorrow at 12:00 a.m.