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Extended Stay America - San Diego - Sorrento Mesa
- Hotels
- San Diego, CA
About this business
Location details
9880 Pacific Heights Blvd., San Diego, CA, 92121, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Stay away Smellly room. needed to go to desk 3 times for a simple iron. (First 2 did not work). only 1 pillow. very smelly. run down. WiFi so slow as to be unuseable. VERY cheap constructuion so you can hear everything in every room around you. Didn't even have a glass for water. No coffe machine. / NO WAY is this a 2.5 star. 1.5 star at best. Only positive thing to say is that staff was supportive but they cant make the place liveable. Really, worst US hotel ive stayed in within the last few years.
Business response:
Although we make every effort to be perfect, sometimes we fall short. We apologize that you experienced so many difficulties while being here. It is disappointing to know we couldn't deliver you a perfect stay. Your comments are important to us, so they have been discussed with the concerned individuals' in an effort to improve our service and facilities moving forward. Please give us a chance to redeem ourselves on a future date. Sincerely, Hotel Management
Frustrating Hotel Hotel is a bit worn out, rooms need updating especially the kitchen microwave -- so stained up I was afraid to use it. Stains throughout the carpet--don't go barefoot. The internet is just terrible just use your phone's hotspot because their internet is so slow it doesn't work most of the time. They provide cleaning once a week and forgot to clean my room the first week. The key cards deactivate all the time leaving you stranded trying to get into the room. For the expense I expected a cleaner room, interne... read more
Business response:
Thomas, please accept my sincere apologies for the issues you encountered and regret the inconvenience it caused. We regret not meeting all of your expectations, and please be ensured that corrective actions are being taken. We are committed to making sure that we don't repeat what you experienced. Thanks again for your feedback, and we hope that you'll give us another chance and consider staying with us again in the future. Sincerely, Hotel Management
Can't judge a book by it's cover. Kudos to the groundskeepers. I reserved a queen size bed and received a full. The rom smelled of urine that had soaked into the floor. My wife and I were happy it was just one night.
Business response:
Thanks for choosing us. Please accept our sincere apologies as we couldn’t provide you with the room of your choice and for the cleanliness issue you encountered while you were here. We consider your feedback very important, and thus it has been shared with the concerned teams, and we will take the appropriate steps to prevent such an issue from happening again. Please give us a chance to regain your both's trust and earn your highest marks in the near future. Sincerely, Hotel Management
Unsatisfied customer The room was thoroughly cleaned and left over Chinese food was left in freezer causing room to smell. I will never recommend a stay here.
Business response:
Vanessa, please accept our apologies for your unpleasant experience during your visit. As the cleanliness of our hotel is a key priority, we are very sorry your room fell short of your expectations. We have checklists in place to inspect every suite after it has been serviced. We will revisit our deep cleaning program so that we can provide a much better experience in the future. We hope you will consider a future stay as we would welcome the opportunity to regain your trust. Sincerely, Hotel Management
Not so good accomodations, staff is excellent though
Business response:
We are extremely sorry for not living up to your expectations. This is not the type of review we are accustomed to receiving, and it is very disappointing to read. We regret the inconvenience caused, and please consider coming back so we can make your next trip pleasant in every respect. Sincerely, Hotel Management
What a Dump Room was filthy. First room had no functioning heat/AC. Second room had several burned out lights. The floor was disgusting. I made the mistake of walking barefoot in the room. Within a few minutes my feet were black. The tub/shower combo had been painted at some point and the paint was peeling off in large sheets. The place looks good from the outside, but the rooms are really dumps !!
Business response:
Steven, thank you for bringing these issues to our attention. We sincerely apologize for the cleanliness and maintenance issues you experienced during your stay. This is certainly not acceptable and will be working with the appropriate department heads to see where we fell short and to ensure it does not happen again. We are really sorry for your experience and hope you will consider giving us another opportunity so that we can provide you with an improved visit. Sincerely, Hotel Management
Business response:
Jon, on behalf of our entire team, we would like to offer our sincere apologies for not living up to your expectations. Although we make every effort to be perfect, sometimes we fall short. We hope you will consider giving us a second chance in the future so we can provide you with the superior hospitality you should always expect from us. Sincerely, Hotel Management
Disappointing Staff at check in was friendly and efficient. Friday night we realized our air conditioner wasn't working and reported the problem to the front desk Saturday morning. The issue was never addressed. Also, note that this property does not provide housekeeping services on weekends. Finally, if you are looking for a truly extended stay property, look elsewhere. The rooms do include kitchenettes but there are no cooking or eating utensils in the rooms. No glasses, no cups, no silverware no pots or pans. If I was s... read more
Business response:
William, It is disheartening to read that we did not live up to our usual standards, and we're truly sorry your stay was less than satisfactory. We are taking appropriate steps to ensure future guests do not encounter the same issues. Please know, to ensure cleanliness of kitchenware upon check-in, brand standards require us to make these items available at the front desk rather than leaving them in the suites. We hope you will accept our apologies and consider giving us another chance to show you the outstanding service tha... read more
Don't waste your time The guy at the desk doesn't speak English, and he doesn't know how to check reservations. I ended up spending about an hour with phone calls to get a new reservation.
Business response:
Thank you for your feedback. We are sorry for the inconvenience you experienced at the time of check-in. It is never our intention to let you down, so we will use your feedback as a training tool to improve our service going forward. We hope you will consider us again the next time you are in this area. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - San Diego - Sorrento Mesa
How is Extended Stay America - San Diego - Sorrento Mesa rated?
Extended Stay America - San Diego - Sorrento Mesa has a 3.4 star rating with 2,326 reviews.
When is Extended Stay America - San Diego - Sorrento Mesa open?
Extended Stay America - San Diego - Sorrento Mesa is open now. It will close tomorrow at 12:00 a.m.