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Extended Stay America - San Diego - Sorrento Mesa
- Hotels
- San Diego, CA
About this business
Location details
9880 Pacific Heights Blvd., San Diego, CA, 92121, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Quiet New Year’s Eve celebration! It was great place to relax. I was sick with pneumonia n slept all weekend. It was nice n quiet, plus had a kitchen n all the amenities. Would go back again
Business response:
Armina, thank you for being our guest and for your wonderful feedback. It was a pleasure to read you had a delightful stay with us and loved everything we offer. On behalf of everyone here at Extended Stay America, we invite you to stay with us again. Sincerely, Hotel Management
OK hotel, good location The kiten amenities were not updates, the stove was "just" working, heating a pan of water took 20 min, so we could not expect to cook much.
Business response:
Sidd, thanks for being our guest. We are happy to read you had an overall pleasant stay and that you liked our convenient location close to the points of your interest. However, we are sorry we missed meeting some of your expectations and regret the inconvenience caused. It was a pleasure hosting you, and we hope to have the opportunity of welcoming you back soon. Sincerely, Hotel Management
okay for business travel I stay here often and my only complaint is how smelly the rooms are. I cannot describe the smell but as soon as you open the doors its there in your face and strong. I cannot tell where the smell comes from, the old carpets, the drapes, maybe the bed, its everywhere. There is a small kitchenette with a large refrigerator and a good size bathroom. The bed is comfortable but the sheets are a bit scratchy. Its not the most convenient location but it is priced fairly.
Business response:
Lesli, thank you for returning to stay with us. We are glad your overall visit was pleasant and that you liked our affordable rates. That being said, we are sorry for the issues you experienced in your room. We have shared your feedback with our housekeeping team for review and action. We hope to have the opportunity to make it up to you at a future date. Sincerely, Hotel Management
The staff was friendly and helpful. The room was clean and comfortable. Only bad thing, when we laid out the sofa bed the floor underneath was dirty. Housekeeping should remember to clean that area!
Business response:
Pamela, thanks for choosing Extended Stay America for your stay. We are happy to know your stay with us was comfortable and that you were impressed with our courteous associates. We have shared your concerns with the housekeeping team to ensure a review of our processes. We hope you will come and see us again the next time you are in this area. Sincerely, Hotel Management
Business response:
Thank you for staying with us and taking the time to share your rating. Our goal is to maintain the highest standards, and we apologize for falling short of this. We hope to have the opportunity to make your next visit perfect in every respect. Sincerely, Hotel Management
Rate 3 hotel Nice and clean hotel, however room service is poor
Business response:
Thank you for taking the time to share your feedback. We are pleased to know you liked your clean room, but we are sorry for the poor service you received while here. I have shared your review with my team to ensure happy guests is our number one priority. Please visit us again so that we can restore your faith in our hotel and provide you with the hospitality you should always expect from us. Sincerely, Hotel Management
Quiet place to stay After a long day needed a quiet place to relax. Check in was smooth. They already had my paper work ready before I got there and in no time I was in my room resting. The room had kitchenette with fridge, microwave and gas stove.
Business response:
Jas, it was a pleasure to have you as our guest at Extended Stay America. We are delighted to read you were impressed with your well-appointed room as well as our outstanding service. Reviews such as yours mean a lot! We look forward to welcoming you back. Sincerely, Hotel Management
Everything went smoothly. Room was fine.
Business response:
Many thanks for sharing your 5-star rating of Extended Stay America. We are delighted we exceeded your expectations for a fun-filled visit to our area. We hope to have the pleasure of welcoming you again soon. Sincerely, Hotel Management
good location, close to beach, shopping & freeways Staff was excellent, room was nicely equipped but carpet had several large stains.
Business response:
Thank you for making our hotel a part of your travel plans. We are happy you had an overall comfortable stay and that our location was convenient for your needs. Being said that, we regret the inconvenience you had with the cleanliness. We have shared your feedback with our housekeeping team so that they can be more accurate in their work. We enjoyed having you as our guest and hope to welcome you back soon. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - San Diego - Sorrento Mesa
How is Extended Stay America - San Diego - Sorrento Mesa rated?
Extended Stay America - San Diego - Sorrento Mesa has a 4.2 star rating with 1,415 reviews.
When is Extended Stay America - San Diego - Sorrento Mesa open?
Extended Stay America - San Diego - Sorrento Mesa is open now. It will close tomorrow at 12:00 a.m.