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Extended Stay America - San Diego - Sorrento Mesa
- Hotels
- San Diego, CA
About this business
Location details
9880 Pacific Heights Blvd., San Diego, CA, 92121, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
I have to wait 15 mins to check in because there was no one at the front desk.
Business response:
Elcee, we're very sorry you were not happy with our hotel and staff. We're working with my entire team to ensure our guests are warmly welcomed upon arrival and are treated with courtesy and respect.We hope you will give us another chance the next time your travels bring you this way. Sincerely, Hotel Management
Grab and go breakfast items had nothing without a lot of sugar
Business response:
Philip, we appreciate you being our guest and providing your feedback. We know how important it is to start your day off right with a good breakfast, so we are sorry our selections at our complimentary grab-and-go breakfast didn't live up to your expectations. We will certainly share your feedback to the appropriate team regarding food and beverage selections at our hotel. Thank you for your feedback, and we look forward to welcoming you back soon. Sincerely, Hotel Management
Comfortable and good location Overall the experience was decent. Location was great, price was very good for the location relative to other hotels in the area. Easy access to the I805. Close to grocery stores and shopping.
Business response:
David, thank you for being our guest. We are happy to know you liked our location and had a good time here. We also appreciate your observation and have taken a note of the same. It was a pleasure hosting you and we hope to see you again soon. Sincerely, Hotel Management
Ok, but a bit tired. Not the best hotel. Needs updating.
Business response:
Thank you for staying with us. We're sorry our hotel did not meet your expectations. We agree there are areas within the hotel which are beginning to show their age.We will share your feedback with appropriate individuals in our organization as we begin formulating plans for future renovations. Until those plans are approved, our goal is to deliver the best service of any hotel in the area, and we hope you'll make plans to stay with us again! Sincerely, Hotel Management
Lost, important pillow The room and the general behavior of the employees was fine. But, I accidentally left my pillow there. The pillow is very important to me, since I have arthritis in my neck and this pillow is especially comfortable. That is why I take it to hotel rooms. The hotel has lost this pillow; it apparently is not in lost-and-found, and no employee can find it. They said that the maid no longer worked there, and they apparently have not been able to reach her. I can't imagine how something like this could happe... read more
Business response:
Thank you for being our guest and for taking time to leave feedback. We apologize for the unfortunate incident of you losing your pillow. Please be assured that we are investigating this issue. Any property left behind in the room is always brought down to the reception area when rooms are serviced, and we hold it for 60 days. Our staff is well-trained in these procedures and reliable to follow through. Again, we apologize for the inconvenience, and we hope you will consider giving us another chance in the future. Hotel Mana... read more
Business response:
Olga, thank you for staying at Extended Stay America. We are glad to know you enjoyed everything that we have to offer. It was our pleasure having you with us. We look forward to welcoming you back soon. Sincerely, Hotel Management
Good location I have stayed here before, staff was really welcoming in. Great location if you want to visit good breweries.
Business response:
Thanks for returning to Extended Stay America and for the awesome feedback. We are glad to know our location was perfect for your needs and that you were satisfied with all that we have to offer. It was a pleasure having you here, and we look forward to many more visits from you. Sincerely, Hotel Management
Business response:
Thank you for the 5-star rating. We are delighted your visit with us was exceptional and hope you plan to come and see us again at Extended Stay America. Sincerely, Hotel Management
Business response:
Nenita, we appreciate you being our guest. We want every guest to have a comfortable experience, and regrettably, we did not succeed in your case. I hope you will give us a chance to impress you on a future visit. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - San Diego - Sorrento Mesa
How is Extended Stay America - San Diego - Sorrento Mesa rated?
Extended Stay America - San Diego - Sorrento Mesa has a 4.2 star rating with 1,415 reviews.
When is Extended Stay America - San Diego - Sorrento Mesa open?
Extended Stay America - San Diego - Sorrento Mesa is open now. It will close tomorrow at 12:00 a.m.