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Extended Stay America - San Diego - Sorrento Mesa
- Hotels
- San Diego, CA
About this business
Location details
9880 Pacific Heights Blvd., San Diego, CA, 92121, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
loved the stay.. the breakfast
Business response:
Thank you for being our guest at Extended Stay America. We are pleased to know your stay with us was enjoyable and that you were satisfied with your stay with us. It was a pleasure to have you as our guest, and we hope to be your hotel of choice next time you are in this area. Sincerely, Hotel Management
Adequate, but needs improving In an area of semi-commercial properties, there are few amenities (restaurants, etc.) close by. The breakfast wasn't worth stopping for (even if it was free) - I'd rather pay more and have a better selection and somewhere to sit. The WiFi was spotty. I paid for Premium service but it still dropped the connection a couple of times when downloading a big file. Overall I was disappointed, but I slept comfortably and it was affordable in an area where most hotels are 1.5 to 2 times the prices
Business response:
We are disheartened to read your review. Please accept our sincere apology for the problems you encountered. You deserved a comfortable and stress-free stay, and we did not live up to your expectations. We will personally address these issues with the appropriate teams to ensure happy guests is our number one priority. We truly regret the inconvenience caused and please consider us again so that we can restore your faith in our hotel and provide you with the hospitality you should always expect from us. Sincerely, Hotel Man... read more
Only great for 4 days or less in my opinion First of all when I came in the first day, the room looked clean and organized. I said to myself "so far so good." Then when I went to the bathroom, I saw hairs on the bathtub and sink. I also saw hairs on the kitchen sink. If you don't mind this, then go ahead and stay there. On top of that I gave the guy at the front desk the heads up that I needed 2 extra hours to check out in order to move my stuff to my car because I needed to move that stuff to my new apartment. He offered th... read more
Business response:
We are disheartened to read your review. Please accept our sincere apology for the problems you encountered. You deserved a comfortable and stress-free stay, and we did not live up to your expectations. We will personally address these issues with the appropriate teams to ensure happy guests is our number one priority. We truly regret the inconvenience caused and please consider us again so that we can restore your faith in our hotel and provide you with the hospitality you should always expect from us. Sincerely, Hotel Man... read more
Business response:
Chris, thank you for being our guest at Extended Stay America. We take great pride in providing comfortable facilities and rating like yours let us know we are on the right track. It was so good to have you here, and we look forward to welcoming you back soon. Sincerely, Hotel Management
Business response:
Thank you for the 5-star rating. We are delighted your visit was exceptional and hope you plan to come and see us again at Extended Stay America. Sincerely, Hotel Management
Nice place convenient. Read reviews before arrival so we had planned for any possible shortcomings. Place was quiet and the inside was better than we had read in some negative reviews.
Business response:
Thank you for being our guest at Extended Stay America. We take great pride in providing comfortable facilities and review like yours let us know we are on the right track. It was so good to have you here, and we look forward to welcoming you back soon. Sincerely, Hotel Management
Business response:
Juan, thank you for being our guest at Extended Stay America. We appreciate your rating and are delighted that your visit with us was a great one. It was good to have you here, and we hope you will come and see us again soon. Sincerely, Hotel Management
Good room conditions Everything was good. Wifi and room conditions wise. The only inconvenience is location not near any convenience store and would require a car to get anywhere.
Business response:
Melvyn, it was a pleasure having you as our guest at Extended Stay America. We are delighted to read you had a great stay with us and that our offerings were to your satisfaction. However, we are sorry as our location wasn't to liking. Thank you for the review, and we look forward to welcoming you back soon. Sincerely, Hotel Management
The experience was pleasant. I don’t really have complaints especially for the price. Could it have been nicer? Sure, the place could stand for a fresh coat of paint and the non-smoking room smelled faintly of smoke. But again for the price I was more than satisfied. Also staff was really friendly.
Business response:
Jamie, thanks for being our guest and sharing your review. Although you had an overall pleasant stay and liked our affordable price, we are sorry as we couldn’t meet all of your expectations for a perfect experience. Your feedback for the odor is shared with the housekeeping team to do a deep cleaning of your room. We hope you’ll choose us again on your next trip to our area. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - San Diego - Sorrento Mesa
How is Extended Stay America - San Diego - Sorrento Mesa rated?
Extended Stay America - San Diego - Sorrento Mesa has a 4.2 star rating with 1,494 reviews.
When is Extended Stay America - San Diego - Sorrento Mesa open?
Extended Stay America - San Diego - Sorrento Mesa is open now. It will close tomorrow at 12:00 a.m.