This profile has been claimed by the business owner or representative.
Extended Stay America - San Diego - Sorrento Mesa
- Hotels
- San Diego, CA
About this business
Location details
9880 Pacific Heights Blvd., San Diego, CA, 92121, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
In my estimation, this is a very basic place to stay. It has the basics, but not much more. There was almost nothing in the room. There was not even a coffee maker. Their is a kitchenette, but nothing to use it with (forks, plates, pots, anything to wash something...). I think you had to ask for those things. In addition, I had to wait quite a while when I arrived as the front-desk was not manned when I arrived. Overall, its close to business facilities and seems very basic.
Business response:
Thanks for evaluating you stay. We are glad you had an overall pleasant visit and our facilities were adequate to your needs. That being said, we are sorry for the service issues you experienced while here. We will step up our efforts to make sure we are more responsive going forward. I would like to inform you that kitchenware for your suite is also available and kept at the front desk to ensure cleanliness. Your feedback is appreciated, and we will remind our front desk to communicate this more clearly going forward. It wa... read more
never stay here if you want to check in quickly i tried checking in at 7:45pm and there was a sign saying "on dinner break until 8:25pm". i had a dinner meeting at 8:15pm so i just decide i'll goto it in my current state without freshening up first. i come back around 9:40pm and still need to check in. i go to front desk and there is another sign saying "On break until 9:50pm". at this point i'm just really mad. i had a very long day, was hot, sweaty, and tired and just wanted to goto my room and take a shower but every time... read more
Business response:
Although you liked our location. We cannot apologize enough for the poor service you received during your stay with us. Your comments have been shared with our team to be sure we meet the standards you expect from our brand every single stay. We are committed to making sure we don't repeat what you experienced. We hope you will consider a return visit so we can make a much better impression. Sincerely, General Manager
Business response:
Marianne, thank you on behalf of the Extended Stay America - San Diego - Sorrento Mesa team for your terrific rating on our performance, and we're glad you had a wonderful experience with us. We look forward to having you as our guest again in the near future. Sincerely, General Manager
There's no such thing as a FREE BREAKFAST This hotel is located in an industrial area, so there is not much going on nearby after business hours. This is a good place to stay if you want an inexpensive motel with a kitchenette. The "Free Breakfast" is a scam. In the lobby they have a small kiosk with cheap coffee, cellophane-wrapped danish, and Nature's Valley granola bars. THERE IS NO BREAKFAST.
Business response:
William, we are delighted you chose to stay with us at Extended Stay America - San Diego - Sorrento Mesa. It’s our pleasure knowing you loved our kitchenette and our reasonable rates. However, I am disappointed to know the breakfast we serve was not as per your expectations. We will make a note of your feedback as we plan any changes to our complimentary grab-and-go breakfast. We hope to welcome you back soon. Sincerely, General Manager
Not for me The staff was friendly enough, my issue was with the actual room. It was obviously very old and the back of the bathroom door was filthy. It would have only taken a minute for a maid to spray and wipe it clean. Everything was very "beat up" cabinets, refrigerator dents and paint chipping. I slept on the pull out bed and the linens and blankets didn't seem clean. Thankfully I brought my own. I wouldn't stay here again. Photos online were not what I got. I paid an exorbitant amount for how bad and out of the way thi... read more
Business response:
Thank you for sharing your candid feedback. Please accept my apology for the housekeeping issues you experienced which resulted in a disappointing stay. This is certainly not the type of service our hotel is known for, so I truly regret the inconvenience caused. We take comments like yours very seriously, so we are looking into where we went wrong and making changes to our processes to better serve our guests. We would welcome an opportunity to accommodate you once more and earn your highest marks. Sincerely, General Manage... read more
Business response:
Colleen, thank you for choosing our hotel and for your review. We want all of our guests to enjoy their stay, so we apologize if any inconveniences were experienced. It was our pleasure hosting you, and we hope you give us another opportunity to serve you better in the future. Sincerely, General Manager
Nice Hotel is in better condition than other extended stay hotels.
Business response:
Thank you for taking the time to review your experience at Extended Stay America - San Diego - Sorrento Mesa. We are glad you enjoyed your visit and that you liked our well-kept property. It was a pleasure to have you as our guest, and we hope to see you again soon. Sincerely, General Manager
Comfortable stay. I arrived in the middle of the night after hours and the person that helped me was very pleasant and didn't seem to mind. The room was clean and the bed was comfortable as was the shower. I would stay here again.
Business response:
Thank you for being our guest and for taking time to review your experience at Extended Stay America -San Diego - Sorrento Mesa. It's so nice to know you found your suite comfortable and you were pleased with the exceptional service from our staff.Reviews such as yours mean a lot! We look forward to welcoming you back. Sincerely, General Manager
Nice and quiet We went to visit some friends and family and our stay couldn't have been better. Our room was clean, it had a kitchenette to our surprise, there was good amount of parking and it was also very well lit. The beds were comfortable and clean. I would definitely stay there again as the area is in a business park so it's very quiet and will recommend this hotel to our friends as well.
Business response:
Jasmine, thank you for being our guest and for taking the time to review your experience at Extended Stay America - San Diego - Sorrento Mesa. It's so nice to know you found your suite comfortable and that our facilities were up to your satisfaction. Thanks for recommending us to future guests, and we look forward to hosting you again soon. Sincerely, General Manager
Frequently asked questions about Extended Stay America - San Diego - Sorrento Mesa
How is Extended Stay America - San Diego - Sorrento Mesa rated?
Extended Stay America - San Diego - Sorrento Mesa has a 4.2 star rating with 1,415 reviews.
When is Extended Stay America - San Diego - Sorrento Mesa open?
Extended Stay America - San Diego - Sorrento Mesa is open now. It will close tomorrow at 12:00 a.m.