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Extended Stay America - San Diego - Sorrento Mesa
- Hotels
- San Diego, CA
About this business
Location details
9880 Pacific Heights Blvd., San Diego, CA, 92121, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Smelly but ok The hotel originally had us in a smoking room, when we had requested nonsmoking. They thankfully were able to correct this, but the room we were provided seemed to have lacked ventilation, as the room smelled very bad. I am unsure as to what it was, but since the window was open when we first arrived, I assume the management knew that it was not very fresh.
Business response:
Kelly, we certainly apologize for the issues you encountered which led to a disappointing stay as it is never our intention to lose focus on providing you with the hospitality you deserve. We will be sure to share your feedback with the entire team and will use it as a training tool to improve our performance. We truly regret the inconvenience caused, and please give us another opportunity to make a better impression on your next visit to our area. Sincerely, General Manager
Couldn't cook in kitchen! We had a room with a kitchenette. Was very disappointed that the kitchen had NO dishes, cookware, utensils, etc. Was planning on having several meals of our 4 day trip in the room but had to eat out instead which drove the cost of our trip up significantly.
Business response:
Jasmine, thank you for choosing Extended Stay America - San Diego - Sorrento Mesa. Although you had an overall pleasant stay, we are sorry that we missed meeting some of your expectations. Please be informed, to ensure cleanliness of kitchenware upon check-in, brand standards require us to make these items available at the front desk rather than leaving them in the suites. Your feedback is appreciated, and we will remind our front desk to communicate this more clearly going forward. It was our pleasure hosting you, and we ho... read more
Business response:
Edward, thank you for staying with us and taking the time to share your review. Our goal is to maintain the highest standards, and we apologize for falling short of this. We hope to have the opportunity to make your next visit perfect in every respect. Sincerely, General Manager
Would stay again This hotel was so nice. The area was very quiet and the shower had great pressure we stayed after a fishing trip so I wanted a shower asap and this one was perfect.
Business response:
Thank you for being our guest at Extended Stay America - San Diego - Sorrento Mesa. It’s our pleasure knowing you loved our property and our facilities made your stay perfect. We look forward to welcoming you back soon. Sincerely, General Manager
Business response:
Wow - Andre, many thanks for taking the time to post your rating online. Impressing our guests is our top priority, so we are glad that you were left with a good memory. It was a pleasure to have you as our guest, and we hope to see you again soon at Extended Stay America - San Diego - Sorrento Mesa. Sincerely, General Manager
Central location for weekend stay My brother and I met in San Diego for a family celebration and Padres baseball game. Extended Stay was in a good location for both events and airport/train stations. Trae at the front desk was warm, welcoming and professional. The room was comfortable and clean, but showed some wear. For a three-night stay it was more than adequate.
Business response:
Kathleen, thanks for evaluating your stay. We are glad you had an overall pleasant experience and that our location was perfect for your travel plans. I will share your compliments with Trae. We also acknowledge your concerns and have taken a note of it. Thank you for your business, and we look forward to your next visit. Sincerely, General Manager
Great deal for the location! I was very happy with the price and it's location
Business response:
Wow - Christopher, thanks for the awesome feedback. We are delighted to know you thoroughly enjoyed our convenient location and that you were impressed with the great value we offer. It was a pleasure having you here at Extended Stay America - San Diego - Sorrento Mesa, and we look forward to welcoming you back soon. Sincerely, General Manager
Great Value Nice clean rooms and friendly staff. Great value
Business response:
Jesse, it was our pleasure having you as our guest at Extended Stay America - San Diego - Sorrento Mesa. We are so happy you were overwhelmed not only by our friendliness but also with your comfortable room. We hope to see you again soon. Sincerely, General Manager
Decent hotel We were upgraded from two queens to one king and a pullout bed. I wouldn't say that's an upgrade for the person stuck in the twin size pullout bed. There were no extra pillows, blankets or sheets for the pullout bed. Had to call the office to be told the laundry was closed. However, they did bring all the supplies needed about 20 minutes after we called. It would have been better customer service to tell us they would take care of it instead of going through telling us the laundry was closed as if they couldn't ... read more
Business response:
Thank you for staying at our hotel and posting your review. Although you liked our spotless property and in-room amenities, I am sorry for the inconvenience you had regarding our customer service which is our top priority. I will be sure to discuss your concerns with my management team as to avoid such issues in the future. We hope you will give us another opportunity to serve you better. Sincerely, General Manager
Frequently asked questions about Extended Stay America - San Diego - Sorrento Mesa
How is Extended Stay America - San Diego - Sorrento Mesa rated?
Extended Stay America - San Diego - Sorrento Mesa has a 4.2 star rating with 1,415 reviews.
When is Extended Stay America - San Diego - Sorrento Mesa open?
Extended Stay America - San Diego - Sorrento Mesa is open now. It will close tomorrow at 12:00 a.m.