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Extended Stay America - San Diego - Sorrento Mesa
- Hotels
- San Diego, CA
About this business
Location details
9880 Pacific Heights Blvd., San Diego, CA, 92121, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Good! Everything was nice even though the hotel is a bit hidden. The location and comfort was good. We were there for a Mud Run event. We enjoyed our stay. Thank you.
Business response:
Roxanne, we are delighted you chose to stay at Extended Stay America - San Diego - Sorrento Mesa while you were here for a Mud Run event. It is good to know you loved our location and had an overall pleasant visit. We hope to see you again soon. Sincerely, General Manager
Business response:
Rashmi, thank you for your fantastic rating. We're pleased you stayed at Extended Stay America - San Diego - Sorrento Mesa and even more pleased you were completely satisfied. We look forward to having you as our guest again soon! Sincerely, General Manager
wifi very slow
Business response:
Rashmi, thank you for being our guest at Extended Stay America - San Diego - Sorrento Mesa. We are delighted to know you were comfortable here and that you were impressed with most aspects of our hotel. However, I am sorry for the internet issues you experienced while you were here and regret the inconvenience it caused. We appreciate your business and hope to welcome you back soon! Sincerely, General Manager
Carpet was dirty other than that the room was fine
Business response:
Thank you for choosing to stay at our hotel. We are pleased to know you had an pleasant visit. However, I am sorry for the cleanliness issue you experienced during your stay and regret the inconvenience it caused. I have shared your concerns with my housekeeping team to ensure it is fixed immediately. It was a pleasure hosting you, and we hope to have the opportunity to welcome you back soon! Sincerely, General Manager
Business response:
Thank you for sharing your experience. I am glad to read that overall you had a wonderful stay, however I am sorry for not meeting every expectation while you were here. We appreciate your business and hope to have an opportunity to welcome you back soon. Sincerely, General Manager
Extended Stay - sorrento mesa Service was great. Room was clean, but the location wasn't the best. The kitchen was small and cramped. My room was on the ground floor directly across from the stairs. I heard everything, from people going up or down, to people messing with the trash bins tucked next to the stairs. It was bothersome. Also, I had to drive nearly ten minutes to find a grocery store or food place. Maybe there was something closer, but the one I went to was the only one I found. Other than that, the hotel was fine.
Business response:
Ariel, thank you for choosing Extended Stay America - San Diego - Sorrento Mesa. We are glad you liked your room and enjoyed the service provided by our staff. However, please accept my apologies for the inconvenience you experienced during your stay. Our front desk is available to resolve issues, and I'm sorry we were not aware about the problem as we would have been happy to try and resolve the issue or move you to another suite. Thank you for being our guest, and we hope you will return to have a better experience. Since... read more
The overall experience was great. The one compliant I would have is our key card had somehow been deactivated. When we went to the front desk they had no one there to help due to being out for a dinner break. They should of had someone at the front desk to accommodate guest. We had to wait 30min for assistance. But the issue was taken care of right away.
Business response:
Thanks for being our guest at Extended Stay America - San Diego - Sorrento Mesa. We are glad you had an overall pleasant visit. That being said, we are sorry for the issue you had with your key. Your feedback will be share with the front desk in an effort to improve our guest experience. I hope we have the pleasure of hosting you again. Sincerely, General Manager
短期～中期の滞在に適す スーパーマーケットに行くには車が必要だが、徒歩圏内に中華料理屋やレストランなどがあり、快適。 部屋の掃除は毎週月曜日のみだが、タオル等々はフロントに言えば新しいものを貰える。 Wifiは無料だが速度は遅い。高速Wifiを使いたければ追加料金が必要。
Business response:
It's always nice to receive a great review from our guests, so thank you for taking the time to provide your feedback. We are glad you had a comfortable stay and that our location was perfect for your travel needs. We appreciate your observation and have taken a note of it. Thanks for being our guest at Extended Stay America - San Diego - Sorrento Mesa, and we hope to see you again soon. Sincerely, General Manager
Affordable, comfortable hotel close to UCSD. My family of four, including a prospective college student, were visiting UC San Diego. There are many, very expensive luxury hotels near the campus, but we needed instead a simple, affordable, place to stay, and this fit the bill very well, being only a 10 minute drive from UCSD. The room was comfortable and clean, and even included a kitchenette. One drawback - - the free included breakfast was essentially "grab & go" packaged muffins and granola bars.
Business response:
Scott, it was a pleasure to have you as our guest at Extended Stay America - San Diego - Sorrento Mesa. We are glad you found us to be good value and that our location was perfect for your travel needs. Thanks for allowing us to be of service. We hope to have the pleasure of doing so again. Sincerely, General Manager
Frequently asked questions about Extended Stay America - San Diego - Sorrento Mesa
How is Extended Stay America - San Diego - Sorrento Mesa rated?
Extended Stay America - San Diego - Sorrento Mesa has a 4.2 star rating with 1,415 reviews.
When is Extended Stay America - San Diego - Sorrento Mesa open?
Extended Stay America - San Diego - Sorrento Mesa is open now. It will close tomorrow at 12:00 a.m.