This profile has been claimed by the business owner or representative.
Extended Stay America - San Francisco - San Carlos
- Hotels
- San Carlos, CA
About this business
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.
Location details
3 Circle Star Way, San Carlos, CA, 94070, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
While the pricing was reasonable for a one night stay, the cleanliness of the room was inconsistent. The bathroom was fairly clean but the kitchen area was not. The dining table was not wiped down and the refrigerator door shelves still had a baggie of food from the previous guest as well as being dirty. The front desk staff were friendly and helpful, which is why I am giving this property an average rating that otherwise would have been poor.
Business response:
Dear Kristina, Thank you for sharing your feedback with us. We apologize for the inconsistency in cleanliness that you experienced during your stay. Maintaining a high standard of cleanliness is important to us, and we regret that we did not meet your expectations in this regard. Your comments will be addressed with our housekeeping team to ensure improvements are made. We appreciate your understanding and hope to have the opportunity to regain your trust in the future.Sincerely,Hotel Management
Spoiled by corner cutting Hotel seems good but spoiled by little cheap things. Breakfast was advertised, but actually consisted ONLY of instant oatmeal in a plastic cup. (After I checked out, I was told there were muffins in a cupboard, out of sight!) Big surprise, for a business hotel, there were no USB charging ports, nor any charging bricks to loan or rent. Since I assumed there would be, I didn’t bring a charging brick, and could do no work! No shampoo provided except if you ask. Overall, basically good but spoiled by li... read more
Business response:
Dear Stephen, Thank you for your valuable feedback. We apologize for any inconvenience caused by the shortcomings you experienced during your stay. Your comments regarding the breakfast offerings, lack of USB charging ports, and shampoo availability have been duly noted, and we are taking steps to address these areas to enhance the overall guest experience. We appreciate your insight, and we hope to have the opportunity to welcome you back to Extended Stay America in the future, where we aim to exceed your expectations.Since... read more
Very helpful
Clean easy access close to hospital
I would like to see recycling as an option in the trash rooms.
Business response:
Dear Nichole, Thank you for your suggestion regarding recycling options in our trash rooms. We greatly value environmental responsibility. Your feedback serves as a valuable insight into the preferences of our guests, and we will work diligently to implement suitable recycling solutions. We appreciate your commitment to sustainability and assure you that your input will guide our efforts towards creating a more eco-friendly environment. Thank you for sharing your thoughts with us, and we look forward to welcoming you back at... read more
Clean kind employees easy access. Quiet love the kitchen
Business response:
Dear Kimberly, Thank you for your wonderful feedback! We're delighted to hear that you enjoyed your stay with us and that our clean rooms, friendly staff, easy access, and quiet environment met your expectations. We're especially glad that you appreciated the kitchen facilities. Your positive comments inspire us to maintain our high standards of service and hospitality. It was a pleasure hosting you, and we look forward to welcoming you back at Extended Stay America for another enjoyable stay in the future!Sincerely,Hotel Ma... read more
Frequently asked questions about Extended Stay America - San Francisco - San Carlos
How is Extended Stay America - San Francisco - San Carlos rated?
Extended Stay America - San Francisco - San Carlos has a 4.4 star rating with 1,392 reviews.
When is Extended Stay America - San Francisco - San Carlos open?
Extended Stay America - San Francisco - San Carlos is open now. It will close tomorrow at 12:00 a.m.