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Extended Stay America - San Francisco - San Carlos
- Hotels
- San Carlos, CA
About this business
Location details
3 Circle Star Way, San Carlos, CA, 94070, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Don’t book this hotel What a terrible experience. We did not get to stay at this hotel. I called at 3 pm And said that we would not be able to check in until after 8:30 pm and wanted to confirm our rooms. We had to rooms reserved. They stated no problem. We arrived at the property at 9. No rooms available for us. Recommended we go to the next town of Belmont and call the manager for credit., we are traveling with small children. Super frustrating. The descriptions on hotel.com is misleading for property.
Business response:
Dear Dawn, We sincerely apologize for the inconvenience you experienced with your recent reservation at our hotel. We completely understand your frustration and the inconvenience this caused you. We try to provide the accommodations requested based on availability; therefore, we regret not meeting your expectations. Please rest assured that we take this matter seriously and are actively reviewing these concerns to minimize the chances of such incidents happening again. We hope you will give us another opportunity in the futu... read more
Deplorable I used to stay here a lot, but this was hands down the worst experience I’ve had there. We booked a room with 2 beds. They wouldn’t give us the room we booked and then 2 days into the stay, moved us to a room with 2 beds. To top things off, the shower wouldn’t drain, nor the sinks so I ended up skipping a day of showering because of it. Even bought draino to try to fix the problem to no avail. This place has turned into a low class apt building and the staff (manager included) simply don’t give a crap. There’s bet... read more
Business response:
Dear Guest, First and foremost, we are very thankful for choosing our hotel as a loyal guest of our brand. However, we are sorry for not meeting your expectations this time. We always aim to provide every guest with the excellent experience expected of us, so it is disheartening to read that we could not make that happen for you. We realize that no explanation of these issues can change your recent experience. Still, please rest assured that we will take appropriate measures to address these problems to ensure future guests ... read more
Broken Bathtub - Extremely Poor Customer Service We checked in and out bathtub was broken. Went to the front desk right away. After waiting over 20 minutes for the front desk staff to show up and help us they were extremely rude and refused to offer a solution. Later when we called to ask again if there was any way to be put in a different room the front desk staff HUNG UP on us TWICE. Unbelievable and Unacceptable.
Business response:
Dear Guest, Thank you for being our guest and sharing your feedback. We apologize for your disappointment with the bathtub and our staff being rude. We assure you that what you experienced does not represent our standard, and we will address the concern to our respective team for appropriate action, as we are committed to providing every guest with a wonderful experience. We hope to regain your trust and look forward to seeing you again. Sincerely, Hotel Management
Broken Bathtub-Very Disappointing Customer Service The bathtub in the room was broken. Front desk staff refused to offer a solution. Told us the manager would be in the next day (the day we were checking out) and we could call them then… Front desk also hung up on us twice when we called to see if there was any other room to put us in. Unreal and disappointing to say the least.
Business response:
Dear Guest, Thank you for your feedback. We uphold all of the brand standards for quality and service. We are so sorry that our hotel fell short of your expectations that the bathtub was broken, and how the staff handled with issues was very disappointing. We are committed to providing the best experience for every guest; therefore, we apologize this was not your experience. We thank you for bringing your concerns to our attention so we can look into it and take appropriate action. We hope you will continue to choose us so y... read more
This unit is not so clean.
Business response:
Dear Manikandan, please accept our apologies if we did not provide you with a clean and comfortable room. We aim to exceed our guests' expectations; therefore, we are disappointed that this was not your experience. It was a pleasure to have you as our guest, and we hope to see you again soon.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - San Francisco - San Carlos
How is Extended Stay America - San Francisco - San Carlos rated?
Extended Stay America - San Francisco - San Carlos has a 3.7 star rating with 2,036 reviews.
When is Extended Stay America - San Francisco - San Carlos open?
Extended Stay America - San Francisco - San Carlos is open now. It will close tomorrow at 12:00 a.m.