Extended Stay America - San Francisco - San Mateo - SFO

Business response:

Thank you for your recent stay and for your candid feedback. We want all of our guests to enjoy their stay, and we apologize for any inconveniences you experienced. On a future visit, we would be very appreciative if you would alert the front desk of any issues so they can be resolved immediately. Our entire team is dedicated to ensuring a positive experience for our guests while they are away from home. Thank you again for your feedback, and we would love to welcome you back soon. Sincerely, Hotel Management 

Business response:

Thank you for staying with us and providing a feedback. We are happy you had an overall satisfactory stay. However, we are sorry we couldn't meet some of your expectations. We hope you will give us another chance so that we can make it up to you. Sincerely, Hotel Management 

Business response:

Thank you for choosing us for your overnight stay. We are glad to read our location was perfect for your needs and that you had an overall pleasant time with us. It was a pleasure to have you as our guest, and we hope to see you again soon. Sincerely, Hotel Management 

Business response:

Julie, though we are pleased you had a pleasant stay with us, we're sorry you were disappointed in the cost of your stay. Our pricing is competitive with other hotels in the area. We hope the positive aspects of your stay will bring you back to us the next time you are in this part of the city. Sincerely, Hotel Management 

Business response:

Thanks for taking the time to post your rating online. We are delighted to know we made your stay enjoyable and that you were left with a positive impression. It was a pleasure to have you as our guest, and we hope to see you again soon at Extended Stay America. Sincerely, Hotel Management 

Business response:

Jennifer, thank you for staying at Extended Stay America and for giving us the outstanding rating! It was a pleasure to see we met all of your expectations and you had an absolutely fantastic experience! We enjoyed having you as our guest and look forward to welcoming you back on a future visit. Sincerely, Hotel Management 

Business response:

David, thank you for taking the time out of your busy schedule to post your complimentary rating regarding your experience at Extended Stay America. We appreciated having you as our guest and look forward to welcoming you back on your next trip to the city. Sincerely, Hotel Management 

Business response:

Andrea, thank you for being our guest and for recommending us. It’s a pleasure knowing you loved the excellent service provided by Gilbert. I will surely share your compliments. We hope to see you again soon at Extended Stay America. Sincerely, General Manager 

Business response:

Thanks for the wonderful feedback. We are delighted to know our location worked well according to your needs and that you were satisfied with all our offerings. It was a pleasure serving you at Extended Stay America, and we look forward to welcoming you back soon. Sincerely, General Manager