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Extended Stay America - San Jose - Downtown
- Hotels
- San Jose, CA
About this business
Location details
1560 N. 1st St., San Jose, CA, 95112, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Horrible Customer Service Spoke to 3 different people before I cheked in and they all wouldnt help me and pushed my questions to someone else. Ultimately got an answer that I would have an early check in because they said the hotel was full. I can understand that but when I got there it was completely empty. Why lie? I can see why this was rated a 2.5 star hotel. Garbage was left next to my door for a whole day. What the heck? Bathroom was not cleaned when I checked in and had to ask them to come plean it. WIndow would not c... read more
The outside looks better than the inside! Service wasn't the best at check in. Rooms had no silverware, plates, etc.. in cabinets and it's supposed to be an extended say. They don't make up your room every morning, which is odd because I've stayed at other Extended Stay hotels and they make up your room every morning there. Not many cable channels to choose from. No alarm clock either.
TERRIBLE EXPERIENCE DO NOT STAY HERE EVER This place was a huge disappointment. I will never stay at an Extended Stay America again due to the poor quality, out dated room, terrible service. I wouldn't recommend Extended Stay America to anyone and hope that it goes out of business. I was over charged for this room. Here are the reasons; Upon checking in, the man checking me in, was very overwhelmed with the amount of people checking in a lack of additional support staff. My key package came in an already used key package wit... read more
Avoid This Hotel at ALL Cost Very Disappointing Property. Hotel hall ways had unpleasant odor. Could not plug in my medically prescribed CPAP machine due to a lack of electrical plugs. Poor selection of television channels. No safety mat for bath tub. Took approximately one minute to get hot water for showering. Lamp not working. No one at front desk for check out. Had to leave room key with note. Several attempts to call hotel to verify check out with NO ANSWER.
Terrible. Party hangout for locals. A fight broke out.
Stinky room The room was stinky.
Business response:
I appreciate you taking the time to write a review of your experience with us. Please accept our apologies for the cleanliness issues you experienced. To uphold our company’s high standards, I will be reviewing our cleaning and room inspection procedures with our staff. Our team is committed to satisfying our guests, so we are very thankful for your feedback. We would love to have another chance to provide you with a better experience at our hotel the next time you're in town.
Stay away! It was terrible. The toilet tank broke and leaked water all over. The hotel staff didn't seem to care; only offered me extra towels. Once the water seeped into the hall they then seemed to care.
It was ok...nothing great about it...hella hard bed
Smelly room. Toilet gurgles. Changed to an ok room Nice staff. No brkfst
Frequently asked questions about Extended Stay America - San Jose - Downtown
How is Extended Stay America - San Jose - Downtown rated?
Extended Stay America - San Jose - Downtown has a 3.2 star rating with 2,345 reviews.
When is Extended Stay America - San Jose - Downtown open?
Extended Stay America - San Jose - Downtown is open now. It will close tomorrow at 12:00 a.m.