Extended Stay America - San Jose - Downtown

Anonymous 

on Expedia

9 years ago

When we arrived there was a guy standing outside drinking a beer and smoking a cigarette. There was no one to check use in except the security guard. When the front desk person did show up he was wearing purple medical gloves. Then informed us that the room a double with two queen beds I reserved was not available because someone ruined it. He gave us what he called a deluxe room with a king and a pull out couch that we had to make and ask for bedding there was a standard size refrigerator thatnever stopped running. It was r... read more

Michael 

on Expedia

9 years ago

Not a place for us Nothing much to tell about the stay. Checked in late the evening before and left the next morning. It hadn't changed since we were the week prior. As stated in the previous review, we will not use this property again. The staff although somewhat friendly, were rude in my opinion. No breakfast--just breakfast "on the go" whatever that means. Not a place for us. 

Michael 

on Expedia

9 years ago

Woefully Inadequate!!! We arrived mid to late afternoon. Our room was what we asked for. This property seems as though it caters to Asian guests. The employees are pleasant at best however rude. When asked if I could use their business center, I was informed that they didn't have a business center. I merely wanted a boarding pass. I asked if I could use the computer at a neighboring Extended Stay and was told "NO". This property does not serve breakfast. They have a "Grab N Go" type of set up. Rudimentary at best. This prope... read more

Anonymous 

on Expedia

9 years ago

Stayed for a week. Hotel is in disrepair, not very high quality. Feels old. one of two elevators was out of service the whole week, and the other was out of service one day, as well. My room had a kitchen (the reason I chose the hotel) , but no pots, pans, utensils, plates, etc. When I asked for those, I did not get pots and pans. Fridge was leaking water and was replaced when I notified them. Entrance is not on the street the hotel address is on - confusing for taxi/uber drivers. My room was clean, but two people in front o... read more

Mom of 2 

on Expedia

9 years ago

Not what I expected. Elevator didn't go up to the 3rd floor, so had to carry luggage up the stairs. Side entrance did not work with key card so had to go to front entrance every time. Halls had a bad smell. I would never be able to stay there more than 1 night! 

James 

on Expedia

9 years ago

Colt Dirty 

Anonymous 

on Expedia

10 years ago

Comparable to a run down Motel 6 Staff was friendly, hotel is in disrepair, furnishings and décor is circa 1984. A comparable option would be a rundown Motel 6. Usually Extended Stay Americas are average. I suspect this is a case of bad hotel management. During my 2 day stay my room was never cleaned. The towels & sheets were not washed, the bed wasn't made and the trash cans were never emptied. Shame on the hotel manager. 

Anonymous 

on Expedia

10 years ago

room not cleaned, smelled of beer, afternoon clerk rude. Night clerk and security person great and were embarrassed that room given to us was a mess. 

V. 

on Expedia

10 years ago

Any port in a storm... I was attending a convention in San Jose over the weekend; available hotels were minimal. I elected Extended Stay due to price per room night. It was ok--clean and dry with wi-fi and free parking. One of the reasons I chose Extended Stay was the concept of breakfast; what it turned out to be was coffee and breakfast bars. Nothing hot except coffee. I can't say that I would stay there again if there were other available hotels in the same price range with better ameniitities.