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Extended Stay America - San Jose - Downtown
- Hotels
- San Jose, CA
About this business
Location details
1560 N. 1st St., San Jose, CA, 95112, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Disappointing I've stayed at Extended Stays before - this one was not up to par. We arrived at 5:00 pm - 2 hours after check-in time - and there were no rooms that were ready. When we asked to use a restroom, we were told we could go down the street to Denny's and use the restrooms there. The employee then let us know that she was going to go check in with the housekeepers to see if she could find a room for us. She came back after 10 minutes, and assigned us to one of the 2 rooms that we had reserved so that we could at lea... read more
Business response:
Valerie, Thank you for the feedback. It is always our intention to provide our guests with a truly memorable stay. Please accept our sincere apologies that your time with us did not meet our high standards of service and for any inconvenience you experienced. We hope to have another opportunity to welcome you back so that we can provide you with a stay that is nothing short of exceptional. General Manager
Close to Airport Late evening check in was friendly and accommodating. Surprised that room was clean and new looking. Bathroom was well done and shower was excellent. Morning checkout crew was friendly and accommodating. Day Crew was angry, hostile and arrogant. Left the desk unattended for long periods of time. Breakfast Bar was not attended to. Ran out of cups etc. I asked for a rest room and they replied in a very arrogant tone that they had no public rest rooms. I said I was not the public, I was a guest who had checked ... read more
Business response:
Jim, Thank you for your candid feedback about your recent stay with us. While you had some positive aspects of your stay it was disturbing to read about your experience with our staff at our hotel. This is not the impression we like our guests to leave with. I assure you a "rude" staff is not acceptable and I will be working with my team to correct this. We hope you will consider this an isolated incident and come back for another stay. We would love the opportunity to provide you with the hospitality you should have experie... read more
Overprice and Underperform. To start the hotel didn't get my reservation right and gave me a one bed when a two bed was reserved. Once in the trash was overflowing and the smell was overwhelming. Bad service and bad response to request. My room was cleaned and the ac didn't work. Do not book this hotel.
Business response:
In our continuous effort to provide the best experience possible, the most important feedback comes from our guests. Thank you for sharing your feedback. Our goal is to welcome every guest to a clean, comfortable, well maintained suite, combined with excellent service. We apologize for the errors received from Travelocity regarding your reservation, and for the less than clean status of your suite. Your comments have initiated additional training for our team as we continuously improve. Thank you for being our guest, and we ... read more
Worst hotel I've ever stayed in. Dirty, smelly, poorly managed. Great checkin experience but room smelled of spoiled food, staff switched us quickly. Trash all over carpets in hallways. Needs new paint everywhere and to be cleaned more often. Needed more towels (stayed in King suite and only 2 towels were provided...) when I requested more was given 2 poorly folded towels and was told that's all they had.. The grab and go breakfast bar was a joke, nothing was stocked !! Save your $$ and stay away from this place.
Business response:
Jesse, This is disappointing to us, as this is not the impression we want our guests to have when staying with us. All departments are dedicated to creating a home away from home type of experience and we failed you in several ways. We sincerely apologize and want to have you back as our guest so we can show you a positive experience. Thank you for your feedback. General Manager
Loud - had room by side door and people were coming in and out till all hours of night. Bathroom door in room did not close?? Beds are hard and very noisy when moving around.
Business response:
Thank you for the feedback in your review. I sincerely apologize for the late night noise which interrupted your sleep and we were not able to address this to your satisfaction. Your comfort is very important to us and we are sorry for the less than comfortable bed. I will be reviewing your feedback with our front office staff to make sure we are doing everything possible to avoid a repeat of this type of situation. We hope to have the opportunity to welcome you again soon. Sincerely, General Manager
Do not stay This is by far the worse hotel I've ever stayed in. The two ladies who worked in the lobby were nice but the manager literally walked out and quit in front of everyone. The rooms were over booked. We were down graded. I ended up leaving our vacation early and going home and I still haven't been given a refund. I 10/10 DO NOT recommend this hotel.
Business response:
Thank you for staying with us and for providing your feedback. We regret that you had a less than satisfactory stay with us as our goals are to provide our guests with the kind of stay they will want to come back again and again. We let you down in a number of ways and we apologize. We can absolutely do better. Our teams have refocused and recommitted to our goals and will deliver a much better experience the next time you stay with us. Thank you, General Manager
Not nice. Staff were very rude, 20 minutes waiting at front desk, two ladies came after, acting like "I don't care " hallways was full of dirty bed clothing. Inside the room smells horrible.
Business response:
Thank you for your candid feedback about your recent stay with us. It was disturbing to read about your experience at our hotel. I will share your review with my housekeeping staff in an effort to establish better practices and procedures for maintaining order in the hallways as they go about their cleaning duties and refreshing the rooms. I will also remind all team members in our next staff meeting of the importance of courtesy and respect to our guests. A rude or disrespectful staff member is not acceptable and will not b... read more
The clerk was no help......no ice machine......to bad you can't pay cash .....
Business response:
I am sorry to hear my staff was not able to resolve the problem you had with your suite and you were disappointed with your stay because our services and amenities were not what you expected. Amenities and services at an extended stay facility are a bit different from other hotels with which you might be more familiar, and I apologize if this was inconvenient for you. We hope you will come back to visit us again the next time your travels bring you this way. Sincerely, General Manager
Nasty! Dirty! Felt unsafe!Dont stay there! Doors were locked and the rent a cop asked what we wanted, did we have a reservation? Like we were homeless or something ? Very strange.Then the hotel staff was not very friendly, never asked for a I'd or tag number of car. Then sent us to our room, which when we opened the door was dirty and bed spread in the floor and was never cleaned from last guest! It was nuts! Then we had to go back to find the staff, no one at the front desk , to get another room! Very bad experience! I'll n... read more
Business response:
Thank you for choosing our hotel for your recent lodging needs. It is certainly disappointing to read about your experience from arrival at our front door to entering your first guest room. This is definitely not the first impression we want our guests to have of our hotel, and I cannot apologize enough for these unfortunate incidents. Although you stated you do not intend to return to our hotel, we extend the offer for you to come back and enjoy the positive stay experience you deserve. Sincerely, General Manager
Frequently asked questions about Extended Stay America - San Jose - Downtown
How is Extended Stay America - San Jose - Downtown rated?
Extended Stay America - San Jose - Downtown has a 3.2 star rating with 2,345 reviews.
When is Extended Stay America - San Jose - Downtown open?
Extended Stay America - San Jose - Downtown is open now. It will close tomorrow at 12:00 a.m.