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Extended Stay America - San Jose - Downtown
- Hotels
- San Jose, CA
About this business
Location details
1560 N. 1st St., San Jose, CA, 95112, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
worst hotel ever No towels, expected to go to front desk for towels, rooms smelled, front desk no service till after 7:00 AM
Business response:
Thank you for staying with us and for your review. We are so sorry for the service issues you encountered. We do keep all linens at the front desk to make sure they remain clean. I am so very sorry for the inconveniences you encountered. We do hope the remainder of your stay was enjoyable and we hope to welcome you back for a much improved experience. Safe travels. General Manager
Filthy room Toilet w used toilet paper and fecal stains; someone's leftovers in fridge, used tissues in trash, potato chips on floor.
Business response:
Thank you for staying with us and taking time to share your thoughts. We are sorry for the cleanliness issues you experienced during your stay. Your comments will be shared with our team in an effort to elevate the overall guest experience. We hope you will return for the flawless stay you deserve. Sincerely, General Manager
Business response:
Creating a home away from home environment for our guests is one of our top priorities. Although unclear where we missed the mark for your expectations and satisfaction it is clear we need to make some improvements. Thank you for providing your rating and we would like a second chance and invite you back to be our guest. General Manager
Room was not made, nor cleaned. There was not trashcan in the room, breakfast very simple, coffee, muffin or cereal bars.
Business response:
We do wish that your recent stay with us had been more impressive. Thank you for sharing the areas of your stay where you feel more of our attention is needed. We value feedback such as this as it is a guiding factor to determine our future breakfast offerings. We hope the remainder of your trip was enjoyable and thank you for taking a moment to post your review. General Manager
Booked this hotel last minute for a concert at Levi Stadium. The door handle to the bathroom was broken and the door did not close all the way. Both queen bed comforters were spotted with black stains. When we got back to the room after the concert we found ants everywhere! The walls, the desk, in our beds. We checked out/left around 1am and made the 2 hour drive home. I'm still waiting for a refund.
Business response:
Thank you for staying with us and sharing your comments. Please accept our apologies for the issues you experienced with your suite. I am sorry we were not aware of this while you were here as we would have been happy to move you to a different suite. Although we have regular pest control services and will have our hotel treated to be sure this is not an issue going forward. We will follow up on your refund and will have that resolved as soon as possible. Thanks again for being our guest, and we hope you will stay with us ag... read more
Dirty/Terrible Service Don't stay here. The room was dirty. Not normal dirty, it was like it wasn't cleaned from the last person. There was a CONDOM wrapper on the floor and clumps of hair all over the room. When I tried to get a refund, the manager was never around to speak to so I had to chase him for almost a week. Also would not refund the full amount, maybe they needed the money to persuade the cleaning staff to do their job.
Business response:
We regret falling short of ensuring your complete satisfaction during your stay with us and for that we sincerely apologize. Our management team will re-emphasize our high standards of cleanliness with our housekeeping staff. It's our hope you will reconsider so we can provide you with an experience that is beyond your expectations. General Manager
Extended Stay America When I arrived I was told my King size non smoking room was unavailable and was given a Queen size smoking room instead. The room was poor quality and the bathroom door had a hole in it that had not been repaired.
Business response:
We do wish your recent stay with us had been more impressive. Thank you for sharing the areas where you feel more of our attention is needed. We value feedback such as this to continuously improve for our guests. We hope the remainder of your trip was enjoyable and thank you for taking a moment to post your review. General Manager
Extended Stay but No Services Got to the Extended Stay hotel with my family of 4 at 10 pm. We were looking forward to eating the food we had brought with us but there was absolutely no kitchenware - not even a glass to drink water. The reception said everything was being washed and we could not get anything till the next day. Expected a hot breakfast but was told the next day they only have coffee and pastries - what a ripoff as I had paid a premium for this place. Never again.
Business response:
Your feedback indicates our staff needs to be more consistent in providing our guests information about our dishware process. We apologize for the issues and the dissatisfaction this caused. We hope to have another opportunity to show you a better stay the next time you are in San Jose. Thank you for sharing your rating and comments. General Manager
Not really a Hotel This company is more of an apartment than a hotel. After day 1 I called requesting maid service and I was informed they only come once a week. I called and asked for additional towels and was told I had to get them from the front desk. When I went to the front desk, I was told that no one had done the laundry and I would have to come back. I called for bedding for the sofa sleeper when my wife and daughter got to town and was told I had to come to the desk to get the bedding, of which they had no fitted sh... read more
Business response:
We appreciate you being our guest and providing your feedback. It is clear a key component of our communication with our guests was not shared with you during the check in process and we apologize for the inconvenience this caused you and your family. We can absolutely do better and we ask that you come and stay with us again so we can show you we are committed to our guests satisfaction. Sincerely, General Manager
Frequently asked questions about Extended Stay America - San Jose - Downtown
How is Extended Stay America - San Jose - Downtown rated?
Extended Stay America - San Jose - Downtown has a 3.2 star rating with 2,407 reviews.
When is Extended Stay America - San Jose - Downtown open?
Extended Stay America - San Jose - Downtown is open now. It will close tomorrow at 12:00 a.m.