Extended Stay America - San Jose - Downtown

Greg 

on Expedia

9 years ago

Below standard for Extended Stay. They clearly don't live up to the advertising. The rooms do not have pots, and and plates and utensils unless you ask. It took almost 30 minutes to get them. The woman at the front desk was awesome - but clearly overworked. This place needs to spend some of it's money on more front desk help. They easily could have used 3 people to keep up with the # of people registering. 

Nosa 

on Expedia

9 years ago

Bad employees =Bad service. The front desk staff are the worst people you will ever want to meet if you're in the business of customer service; the staffs are rude, judge mental, to the point of having undesirable, hitted conversation with one of the staff for stay in line for wash towers. I have been, and stay at many different hotels, but my experience at this particular Extended stay America San Jose (1560 N. 1st street) was a nightmare. 

Anonymous 

on Expedia

9 years ago

If you have better alternate skip this hotel. 

Anonymous 

on Expedia

9 years ago

Don't stay here Going in the room looked nice but once you settled in you could notice the dirtiness. The sheets smelled dirty and has stains from what looked like coffee and was still kinda sticky. The towels smelled dirty as well. The bathroom has rust in every corner and the hotel it self smelled. Since people live there you can hear them throughout the night coming in and out. I wouldn't stay at this hotel again in any area 

Jason 

on Expedia

9 years ago

Nice staff poor hotel conditions I left 1 night early. Room smelled like marijuana and cigarettes. Got in late so I didn't care. Next day went on appointments all day. Got back to hotel at 5pm. Room not cleaned. I was not happy. BUT The Staff walkers very nice and refunded my 2nd night. 

Anonymous 

on Expedia

9 years ago

Dirty dirty dirty. I will never stay there nor another Extended Stay America property again. 

Anonymous 

on Expedia

9 years ago

When we arrived there was a guy standing outside drinking a beer and smoking a cigarette. There was no one to check use in except the security guard. When the front desk person did show up he was wearing purple medical gloves. Then informed us that the room a double with two queen beds I reserved was not available because someone ruined it. He gave us what he called a deluxe room with a king and a pull out couch that we had to make and ask for bedding there was a standard size refrigerator thatnever stopped running. It was r... read more

Michael 

on Expedia

9 years ago

Not a place for us Nothing much to tell about the stay. Checked in late the evening before and left the next morning. It hadn't changed since we were the week prior. As stated in the previous review, we will not use this property again. The staff although somewhat friendly, were rude in my opinion. No breakfast--just breakfast "on the go" whatever that means. Not a place for us. 

Michael 

on Expedia

9 years ago

Woefully Inadequate!!! We arrived mid to late afternoon. Our room was what we asked for. This property seems as though it caters to Asian guests. The employees are pleasant at best however rude. When asked if I could use their business center, I was informed that they didn't have a business center. I merely wanted a boarding pass. I asked if I could use the computer at a neighboring Extended Stay and was told "NO". This property does not serve breakfast. They have a "Grab N Go" type of set up. Rudimentary at best. This prope... read more