This profile has been claimed by the business owner or representative.
Extended Stay America - San Jose - Downtown
- Hotels
- San Jose, CA
About this business
Location details
1560 N. 1st St., San Jose, CA, 95112, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Not worth the money They had no shampoos/conditioners. They had no pillows. The room was dirty. Food on the floor. I had booked a two queen room. And they gave me a one King. Witch meant I had to sleep on the pullout, that was the worst pullout I have ever slept on. And I can usually sleep on anything.
Business response:
We never like to read that one of our guests left disappointed and less than satisfied. We apologize for not meeting your expectations and for any inconvenience you may have had. We appreciate your feedback as it highlights where we need to improve. Our team is committed to providing a great stay so we will place more focus on the details to get it right for our guests. We look forward to having you as our guest again. General Manager
San Jose extended stay Contract for accommodations for three was no honored. No discount was honored for the mistake.
Business response:
Dianne, Thank you for selecting our hotel and for sharing your feedback. We apologize we were unable to honor your suite type request and for any inconvenience this may have caused. We want each guest to have a great stay and we hope you will choose our hotel the next time you are in the San Jose area so we can give you the stay you expect and deserve. Thank you General Manager
Room had a weird odor
Business response:
We appreciate that you selected our hotel for our recent visit to the San Jose area and for taking the time to share your rating. We sincerely apologize for not meeting your expectations, and for the unusual scent you described. Our front desk team is available to answer any questions or assist with any concerns you may have during your stay, as we want you to have a memorable and enjoyable time with us. Please make our hotel a consideration the next time you are in our area. Sincerely, General Manager
worst hotel for the price,very unhappy will not go back there,no maintenance at all! We were ask to pick up plunger to unclog the commode,dirty room.used socks in bed. Poor customer service in front desk
Business response:
We sincerely apologize our maintenance engineer was assisting other guests during your time of need. We understand why this would be frustrating and cause you to have a negative impression of our hotel and our service. We assure you this is uncommon for our team and we are sorry we did not provide you with a better experience. Thank you for sharing your feedback, and we do invite you to stay with us again when you are in the San Jose area. Sincerely, General Manager
3 times is a charm AC didn't work in the first room. Second room the TV didn't work. I guess 3 times is a charm because the 3rd room both AC & TV worked. It's great that Extended stay hotels have mini kitchen but not cool when you need to ask the front desk for any cooking ware. Doesn't motivate someone from using the kitchen.
Business response:
Thank you for choosing our hotel for your recent stay. We apologize for the issues you encountered in your suite with the air conditioning unit and television. Our maintenance team is already working to solve the issues, so thank you for bringing this to our attention. We appreciate your visit and your comments, and we hope to have another opportunity to welcome you back to our hotel. Thank you, General Manager
When I checked in, the host was on her cell phone...waited on me and on the phone at the same time. My room smelled, walked over to open the window and stepped on something .....DOG FOOD.... I kicked them (2 pieces) into the kitchen but they went under the door.....the hall was never vacuum because those two pieces of dog food were still there 3 days later, when I departed.
Business response:
Thank you for taking the time to comment about your recent visit. We are happy to know you were pleased overall, and you were able to take advantage of our laundry facilities. Our guests find this amenity to be a great value. We apologize for the housekeeping issues you experienced. We've shared your comments with the team to identify where we fell short so the problems can be corrected. Thank you for bringing this to our attention. We hope you will come back soon so we can demonstrate our dedication to our guests. We look f... read more
Below standard for Extended Stay. They clearly don't live up to the advertising. The rooms do not have pots, and and plates and utensils unless you ask. It took almost 30 minutes to get them. The woman at the front desk was awesome - but clearly overworked. This place needs to spend some of it's money on more front desk help. They easily could have used 3 people to keep up with the # of people registering.
Business response:
Greg, Thank you for your kind words about our staff and their efforts to provide our guests with great service. We apologize for the delay in getting the kitchenware items to you and for any inconvenience this may have caused. There are times we are very busy during the check in hours and we normally have multiple staff members to provide the service our guests expect and deserve. We are sorry we were low on staffing when you were our guest. Thank you for sharing your feedback and observations. It helps us to get better. We ... read more
Bad employees =Bad service. The front desk staff are the worst people you will ever want to meet if you're in the business of customer service; the staffs are rude, judge mental, to the point of having undesirable, hitted conversation with one of the staff for stay in line for wash towers. I have been, and stay at many different hotels, but my experience at this particular Extended stay America San Jose (1560 N. 1st street) was a nightmare.
Business response:
We always appreciate feedback from our guests to ensure we are meeting our high standards of service. We sincerely apologize for the service issues you experienced during your stay, and we've shared your comments with our team to ensure a better experience for future guests. Thank you for staying with us, and we would love the opportunity to welcome you back. Sincerely, General Manager
If you have better alternate skip this hotel.
Business response:
Thank you for sharing your review and the details surrounding your recent stay. Our team's first priority is exceptional service to our guests, and we obviously missed the mark. We hope you will give us another chance in the future to show you we appreciate having you as our guest. Sincerely, General Manager
Frequently asked questions about Extended Stay America - San Jose - Downtown
How is Extended Stay America - San Jose - Downtown rated?
Extended Stay America - San Jose - Downtown has a 3.2 star rating with 2,345 reviews.
When is Extended Stay America - San Jose - Downtown open?
Extended Stay America - San Jose - Downtown is open now. It will close tomorrow at 12:00 a.m.