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Extended Stay America - San Jose - Downtown
- Hotels
- San Jose, CA
About this business
Location details
1560 N. 1st St., San Jose, CA, 95112, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
My wife and kids had to share two towels between the four of them. The whole weekend. The free breakfast was not ready in the morning when the family was leaving. The sofa sleeper was uncomfortable.
Business response:
Thank you for the feedback. It is always our intention to provide our guests with a truly memorable stay. Please accept our sincere apologies that your time with us did not meet our high standards of service and for any inconvenience you experienced. We hope to have another opportunity to welcome you back so that we can provide you with a stay that is nothing short of exceptional. General Manager
DO NOT STAY HERE the location was decent, but the staff was rude and could barely speak English. My room smelled like meth and crack, to the point I even found some drug paraphernalia remnants in the room..... I had checked in after 2300 PDT, and ended up sleeping on top of the bed comforter as no way I wanted to sleep inside the sheets. I got up and left the hotel at 0600 never to return.
Business response:
Thank you for sharing your feedback. We apologize for the situations you described which caused your dissatisfaction. We will make the necessary corrections to be sure our guest experience is top notch. General Manager
Worst place ever. The front desk girl was pleasant. The room appeared clean until you really started looking. People were in and out all hrs of the night. You could here everything. I do not recommend this hotel.
Business response:
Thank you for sharing your feedback. We always want to improve so our gusts have a pleasant experience each time they stay with us. Based on your feedback we will continue to improve in our housekeeping department to be sure our suites are up to standard and guest expectations. Thank you for bringing this to our attention and we look forward to your next visit. General Manager
Don't do it Stay was terrible didn't get room i paid for was full of smoke
Business response:
In our continuous effort to provide the best experience possible, the most important feedback comes from our guests. Thank you for sharing your feedback. We apologize we were unable to honor your request for non smoking and that it overshadowed your overall great stay with us. Thank you for being our guest, and we hope to have the opportunity to serve you again. Sincerely, General Manager
Disappointing I've stayed at Extended Stays before - this one was not up to par. We arrived at 5:00 pm - 2 hours after check-in time - and there were no rooms that were ready. When we asked to use a restroom, we were told we could go down the street to Denny's and use the restrooms there. The employee then let us know that she was going to go check in with the housekeepers to see if she could find a room for us. She came back after 10 minutes, and assigned us to one of the 2 rooms that we had reserved so that we could at lea... read more
Business response:
Valerie, Thank you for the feedback. It is always our intention to provide our guests with a truly memorable stay. Please accept our sincere apologies that your time with us did not meet our high standards of service and for any inconvenience you experienced. We hope to have another opportunity to welcome you back so that we can provide you with a stay that is nothing short of exceptional. General Manager
Close to Airport Late evening check in was friendly and accommodating. Surprised that room was clean and new looking. Bathroom was well done and shower was excellent. Morning checkout crew was friendly and accommodating. Day Crew was angry, hostile and arrogant. Left the desk unattended for long periods of time. Breakfast Bar was not attended to. Ran out of cups etc. I asked for a rest room and they replied in a very arrogant tone that they had no public rest rooms. I said I was not the public, I was a guest who had checked ... read more
Business response:
Jim, Thank you for your candid feedback about your recent stay with us. While you had some positive aspects of your stay it was disturbing to read about your experience with our staff at our hotel. This is not the impression we like our guests to leave with. I assure you a "rude" staff is not acceptable and I will be working with my team to correct this. We hope you will consider this an isolated incident and come back for another stay. We would love the opportunity to provide you with the hospitality you should have experie... read more
Overprice and Underperform. To start the hotel didn't get my reservation right and gave me a one bed when a two bed was reserved. Once in the trash was overflowing and the smell was overwhelming. Bad service and bad response to request. My room was cleaned and the ac didn't work. Do not book this hotel.
Business response:
In our continuous effort to provide the best experience possible, the most important feedback comes from our guests. Thank you for sharing your feedback. Our goal is to welcome every guest to a clean, comfortable, well maintained suite, combined with excellent service. We apologize for the errors received from Travelocity regarding your reservation, and for the less than clean status of your suite. Your comments have initiated additional training for our team as we continuously improve. Thank you for being our guest, and we ... read more
Worst hotel I've ever stayed in. Dirty, smelly, poorly managed. Great checkin experience but room smelled of spoiled food, staff switched us quickly. Trash all over carpets in hallways. Needs new paint everywhere and to be cleaned more often. Needed more towels (stayed in King suite and only 2 towels were provided...) when I requested more was given 2 poorly folded towels and was told that's all they had.. The grab and go breakfast bar was a joke, nothing was stocked !! Save your $$ and stay away from this place.
Business response:
Jesse, This is disappointing to us, as this is not the impression we want our guests to have when staying with us. All departments are dedicated to creating a home away from home type of experience and we failed you in several ways. We sincerely apologize and want to have you back as our guest so we can show you a positive experience. Thank you for your feedback. General Manager
Loud - had room by side door and people were coming in and out till all hours of night. Bathroom door in room did not close?? Beds are hard and very noisy when moving around.
Business response:
Thank you for the feedback in your review. I sincerely apologize for the late night noise which interrupted your sleep and we were not able to address this to your satisfaction. Your comfort is very important to us and we are sorry for the less than comfortable bed. I will be reviewing your feedback with our front office staff to make sure we are doing everything possible to avoid a repeat of this type of situation. We hope to have the opportunity to welcome you again soon. Sincerely, General Manager
Frequently asked questions about Extended Stay America - San Jose - Downtown
How is Extended Stay America - San Jose - Downtown rated?
Extended Stay America - San Jose - Downtown has a 3.2 star rating with 2,335 reviews.
When is Extended Stay America - San Jose - Downtown open?
Extended Stay America - San Jose - Downtown is open now. It will close tomorrow at 12:00 a.m.