This profile has been claimed by the business owner or representative.
Extended Stay America - San Jose - Downtown
- Hotels
- San Jose, CA
About this business
Location details
1560 N. 1st St., San Jose, CA, 95112, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
worst hotel ever!!!! just rats missing...
Business response:
Thank you for taking the time to review your stay with us. Our staff strives to make every guests' stay a great one, but unfortunately we did not get it right during your stay with us. I do hope that you will give us a try again in the future so that we may show you the level of hospitality that you have come to expect from our hotel. General Manager
Dirty Hotel No A/C, filthy telephone, smell like grease. Common Areas were filthy. I had to leave 20 minutes after I checked in.
Business response:
Thank you for taking time to review your stay as your comments are very important to us. I am sorry to hear your first impression of our hotel was not a great one as we want everyone to enjoy their stay with us. Your comments will be shared among our staff in order to help us improve. Again, we appreciate your feedback and hope that you will consider giving us another try in the future. General Manager
Needed updating Wasn't very comfortable, needs updating. I was expecting more for the price. This couch was on the corner, on the street, the entire time I stayed there.
Business response:
We agree there are areas of our hotel which need updating. We are in conversation with our brand leadership regarding such future upgrades. We appreciate your feedback and hope for another chance to exceed your expectations. General Manager
Bad sleep with poor/old mattress Very slow internet Grab and go (run) breakfast is ridiculous... Nobody at desk at 11pm (deeply sleeping in one room...) Price is expensive for such overall quality
Business response:
The complete satisfaction of our guests is our goal. We are sorry we did not meet your expectations in several areas. We hope you will select our hotel again when you are in the San Jose area so we can have the opportunity to impress at every level. General Manager
A quick and inexpensive night's sleep It was okay for a nights sleep. I arrived at midnight and had a flight st 8am, so I checkout at 6:30. the bed was not comfortable but it was okay for the night.
Business response:
Guest feedback is important to us to better our hotel, and we appreciate your comments. It's nice to hear that your overall stay worked well for your travels, but we do wish that you were fully satisfied in all aspects of your visit. It's our hope that we can welcome you back the next time you are in town. General Manager
The room smell like cigarette smoke I originally booked it for a non-smoking.. The only good thing I can really say is Lilly front desk with understanding and helpful
Business response:
We do wish that your recent stay with us had been more impressive. Thank you for sharing your rating which lets us know more attention is needed to improve our guests experience. Lily will be thrilled to know her efforts have a positive impact. We value feedback such as this and we invite you to come stay with us again. General Manager
Most Horrible Motel Ever I arrived a few hours after check in time and the room was still being "cleaned." There were no towels, soap, nothing. I told the desk clerk that I had to leave but would be back so as long as there were towels when I came back that was fine. There were no towels and the night clerk told me that was my tough luck, the room was filthy, the AC didn't work. I had to check out. I'm currently waiting for me refund.
Business response:
Thank you for taking the time to leave feedback. We are sorry you encountered some issues with your guest suite and front desk at time of check in. It is very unusual for our Front Desk team to be unresponsive to the needs of a guest when a request is made, and our housekeeping staff delivers outstanding service so hearing that your room was filthy is concerning to us. We have shared your feedback with our housekeeping team as well as our front desk team, and will use this as a training opportunity to improve our service del... read more
Ok for longer stays but not great Property is a bit run down, peeling paint and my roomed a bed smell. But for longer stays it had rooms set up more like a small studio apartment.
Business response:
Thank you for your stay with us and for providing your feedback. We apologize our hotel did not live up to your overall expectations. It is true our hotel is designed for guests staying a week or more at a time, who prefer a home-like living experience. Regardless of the length of stay, our goal is to provide a clean, comfortable and well maintained hotel with a friendly staff at a good value. We can do better. Thank you again for staying with us and we hope to welcome you back soon for a much improved experience. Sincerely... read more
I was very disappointed with this hotel. I checked into my first room and after resting a bit, I discovered the closet area was soaked with water. Maintenance checked it and discovered there was a problem with the toilet. The front desk agent agreed to put me in a new room, but mentioned they were overbooked so it would be difficult. I checked into my second room, and took a shower to get ready to attend a football game. After exiting the shower, I discovered the carpet next to the bed and air conditioning was also soaked. ... read more
Business response:
We apologize for the many inconveniences you experienced during your visit to our hotel. This is not the typical experience our guests have and it is disappointing that you left less than satisfied. We would greatly appreciate another opportunity to get it right and have you stay with us again. Thank you for your feedback, we have some improvements to make and will make the necessary corrections. General Manager
Frequently asked questions about Extended Stay America - San Jose - Downtown
How is Extended Stay America - San Jose - Downtown rated?
Extended Stay America - San Jose - Downtown has a 3.2 star rating with 2,407 reviews.
When is Extended Stay America - San Jose - Downtown open?
Extended Stay America - San Jose - Downtown is open now. It will close tomorrow at 12:00 a.m.