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Extended Stay America - San Jose - Downtown
- Hotels
- San Jose, CA
About this business
Location details
1560 N. 1st St., San Jose, CA, 95112, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Don't stay here Going in the room looked nice but once you settled in you could notice the dirtiness. The sheets smelled dirty and has stains from what looked like coffee and was still kinda sticky. The towels smelled dirty as well. The bathroom has rust in every corner and the hotel it self smelled. Since people live there you can hear them throughout the night coming in and out. I wouldn't stay at this hotel again in any area
Business response:
We want to thank you for your recent stay with us and for taking the time to post your review. We sincerely apologize for the service and housekeeping issues you experienced. We have procedures in place so these types of situations do not occur. Regrettably we failed during this process and for that I am sorry. We can absolutely do better and we hope you will give us the opportunity in the future to prove that to you. Sincerely, General Manager
Nice staff poor hotel conditions I left 1 night early. Room smelled like marijuana and cigarettes. Got in late so I didn't care. Next day went on appointments all day. Got back to hotel at 5pm. Room not cleaned. I was not happy. BUT The Staff walkers very nice and refunded my 2nd night.
Business response:
Thank you Jason for staying with us and for providing your feedback. We appreciate hearing the good along with the bad as it lets us know how we are doing and if we need to make improvements. We apologize for the less than fresh smell during your stay, and that our staff didn't communicate our housekeeping service is provided on a weekly basis unless requested otherwise for a nominal fee. Our staff will be pleased to see your kind comments. They work hard to make our guests stay pleasant and memorable. Please come back to st... read more
Dirty dirty dirty. I will never stay there nor another Extended Stay America property again.
Business response:
Thank you very much for staying at our hotel. We failed you in the most basic of ways by not providing a clean and comfortable guest room and for that we are very sorry. Be assured we take the cleanliness of your suite and the entire hotel very seriously. Even though this is not a frequent occurrence we recognize that even one time is too many. Remedial steps within our housekeeping department are underway to ensure this does not happen again. We truly hope this unfortunate situation will not prevent you from staying with us... read more
When we arrived there was a guy standing outside drinking a beer and smoking a cigarette. There was no one to check use in except the security guard. When the front desk person did show up he was wearing purple medical gloves. Then informed us that the room a double with two queen beds I reserved was not available because someone ruined it. He gave us what he called a deluxe room with a king and a pull out couch that we had to make and ask for bedding there was a standard size refrigerator thatnever stopped running. It was r... read more
Business response:
Your feedback is important to us, so thank you for taking the time to share your experience. The description of your arrival is not the type of warm, welcoming and friendly greeting we aim to provide. We apologize we were not able to provide you with a proper check in experience and we were not able to provide you with the suite type reserved. We want you to come back and stay the next time you are in the San Jose area so we can give you the experience you should have had during this stay. Sincerely, General Manager
Not a place for us Nothing much to tell about the stay. Checked in late the evening before and left the next morning. It hadn't changed since we were the week prior. As stated in the previous review, we will not use this property again. The staff although somewhat friendly, were rude in my opinion. No breakfast--just breakfast "on the go" whatever that means. Not a place for us.
Woefully Inadequate!!! We arrived mid to late afternoon. Our room was what we asked for. This property seems as though it caters to Asian guests. The employees are pleasant at best however rude. When asked if I could use their business center, I was informed that they didn't have a business center. I merely wanted a boarding pass. I asked if I could use the computer at a neighboring Extended Stay and was told "NO". This property does not serve breakfast. They have a "Grab N Go" type of set up. Rudimentary at best. This prope... read more
Stayed for a week. Hotel is in disrepair, not very high quality. Feels old. one of two elevators was out of service the whole week, and the other was out of service one day, as well. My room had a kitchen (the reason I chose the hotel) , but no pots, pans, utensils, plates, etc. When I asked for those, I did not get pots and pans. Fridge was leaking water and was replaced when I notified them. Entrance is not on the street the hotel address is on - confusing for taxi/uber drivers. My room was clean, but two people in front o... read more
Not what I expected. Elevator didn't go up to the 3rd floor, so had to carry luggage up the stairs. Side entrance did not work with key card so had to go to front entrance every time. Halls had a bad smell. I would never be able to stay there more than 1 night!
Colt Dirty
Frequently asked questions about Extended Stay America - San Jose - Downtown
How is Extended Stay America - San Jose - Downtown rated?
Extended Stay America - San Jose - Downtown has a 3.2 star rating with 2,345 reviews.
When is Extended Stay America - San Jose - Downtown open?
Extended Stay America - San Jose - Downtown is open now. It will close tomorrow at 12:00 a.m.