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Extended Stay America - San Jose - Downtown
- Hotels
- San Jose, CA
About this business
Location details
1560 N. 1st St., San Jose, CA, 95112, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
the service is poor
Business response:
Dear YUN, Please accept our sincere apologies for any shortcomings you encountered regarding the service during your recent stay. Providing excellent service is a top priority for us, and we regret any inconvenience you experienced. Your feedback is essential, and we will address it with our team to ensure better experiences for our guests in the future. We hope to have the opportunity to welcome you back for a more positive experience.Sincerely,Hotel management
Do yourself a favor and stay away from this filth Where do I start... The only good thing at this hotel was the front desk stuff. They were super polite and apologetic of the hotel's condition. It seems this hotel caters to homeless population that stays there long-term. Why they also rent out the rooms to guests daily is beyond me. We initially paid for 5 nights as we needed the accommodation in the area but ran away the very next morning. That there was garbage strewn out in the coridors and bad smell in the hallway was, I... read more
Business response:
Dear Crystal, Thank you for providing feedback on your recent stay with us. We are genuinely sorry to hear about the challenges you encountered and for the inconvenience caused by the condition of our property. It is disheartening to hear that our efforts didn't meet your expectations. Please rest assured that we are taking immediate steps to address the issues you mentioned, including enhancing our cleanliness protocols and security measures. We appreciate your patience and understanding, and we hope you will consider givin... read more
Terrible
Business response:
Dear Joshua, Thank you for taking the time to post your review. We truly value our guests' comments and opinions. Sorry, we didn't meet your expectations. Your feedback is vital and will be addressed adequately by our concerned team. Considering this a rare incident, please give us another chance to provide our usual service. Thank you again, and we wish you all the best.Sincerely,Hotel Management
Room was dirty, carpet filthy and stained. Cockroaches in the room and bathroom. No trashcans available in the room. Bathroom was dirty, stained and didn’t work (water tank didn’t filled up). Leaking shower.
Business response:
Dear Lupe, Thank you for evaluating your stay with us. We extend our sincerest apologies if we did not meet your expectations regarding the cleanliness and comfort of your accommodation. Our team is committed to exceeding our guests' expectations, and we regret that we have not lived up to our promise in your instance. We acknowledge the significance of providing well-maintained and hygienic lodgings and will conduct a thorough review of our housekeeping procedures to ensure that each room is prepared immaculately for our va... read more
There was plenty of parking.
Business response:
Dear Antonio, Thank you for sharing your feedback. We're pleased to hear that you found ample parking during your visit. Providing convenient and accessible parking options is important to us. We hope this added to the overall ease and comfort of your stay. Thank you for taking the time to share your positive observation. We look forward to welcoming you back in the future for another great experience. Safe travels!Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - San Jose - Downtown
How is Extended Stay America - San Jose - Downtown rated?
Extended Stay America - San Jose - Downtown has a 3.2 star rating with 2,407 reviews.
When is Extended Stay America - San Jose - Downtown open?
Extended Stay America - San Jose - Downtown is open now. It will close tomorrow at 12:00 a.m.