This profile has been claimed by the business owner or representative.
Extended Stay America - San Jose - Edenvale - North
- Hotels
- San Jose, CA
About this business
Location details
6199 San Ignacio Ave., San Jose, CA, 95119, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Business response:
On behalf of our entire team, we would like to offer our sincere apologies for not living up to your expectations or ours. We hope you will consider giving us another chance in the future so we can provide you with the superior hospitality you should always expect from us. Sincerely, Hotel Management
Business response:
Doreen, on behalf of our entire team, we would like to offer our sincere apologies for not living up to your expectations. Although we make every effort to be perfect, sometimes we fall short. We hope you will consider giving us a second chance in the future so we can provide you with the superior hospitality you should always expect from us. Sincerely, Hotel Management
Management needs to start fixing up the little things in rooms that need fixing. Our microwave tray wasn't secure so always made loud noises; parts of the chair was loose and hanging; front desk didn't have any forks, mismatched bowls, plastic glasses; had to ask for tp for the room. For the price they're charging and the fact that customers have to ask for dishes set-ups, at least have enough items and ones that match. If the room's just been cleaned in preparation for new customers, at least put an extra roll of tp in the ... read more
Business response:
Thank you for the review of our hotel. We sincerely apologize that you encountered so many difficulties during your stay with us. Your comments have been shared with the appropriate team members, so we can take action to prevent these issues from happening again. Everything we do is aimed at providing you with a better hotel experience. We would like to regain your trust and hope you will give us that chance in the future. Sincerely, Hotel Management
I booked my room and paid in advance. When I arrived they had no rooms available. They put me in a suite but I had to pay for 100% of the cost of the suite and had no benefit for the prepayment through orbitz.
Business response:
Thank you for choosing our hotel for your stay. We are so sorry for not being able to give you the room of your choice and for the reservation issues you had with the third party website. We would be glad to assist you with any of your queries, so please feel free to reach out to us anytime regarding any difficulties. We hope you give us another chance to serve you better in the future. Sincerely, Hotel Management
Staff very unprofessional,nobody at the front desk
Business response:
It is disappointing to read about your experience at our hotel. This is not the impression that we like our guests to leave with. As you may have noticed from previous reviews, this is not normal for our hotel. We hope you will consider this an isolated incident and come back for another stay. We would love the opportunity to provide you with the hospitality that you should have experienced during this stay. Sincerely, Hotel Management
The room was disgusting! Super dusty holes in the wall the bathtub shower head was dirty the cabinets look like they weren’t clean the sheets had stains and on top of everything they had to refund me back my money because they booked me for the wrong days! The staff had no hospitality everything about this hotel was horrible!
Business response:
Lita, please accept our apologies for the experience you shared in your feedback. We are disappointed to see that you felt your accommodations were not clean. We take pride in providing a clean, fresh environment for our guest and we are sorry we overlooked something during your stay. We will discuss your feedback with our staff to ensure this does not occur in the future. We hope you will give us another chance the next time your travels bring you back our way. Sincerely, Hotel Management
My terrible experience started when checking in at around 5pm. Chris, the front desk employee was nothing but rude. I waited in line to be checked in for 20 mins, once it was my turn Chris asked for my ID and CC and then went over to another computer without saying a word. 8 mins went by and I asked what was the issue, he said: "I have to check someone out to check you in" and proceeded to ask how much longer it will take since i had someone waiting for me outside in the car and he said "i don't know, several mins". the chec... read more
Business response:
Thank you for choosing to stay with us on your trip to the area. We're extremely sorry that you had a negative experience here, and we assure you that all of your concerns are being taken seriously. We have no excuses to offer, but we do extend our sincerest apologies and want you to know that we are making adjustments and working to deliver better hospitality going forward. Please consider staying at our hotel again in the future so you can experience the terrific service you should always expect from us, every visit. Sinc... read more
Worst place to stay It was very dirty we found a bed bug in the bed plus bed had previous guests hairs so that means sheets were not changed room had finger prints all over the door it was just a complete mess that place needs a whole new make up the whole second floor smelled bad. When I was going to check-in their was a lady complaining she checked out right then and also got her refund
Business response:
Thank you for being our guest and for taking the time to leave feedback. Please know that we have strict policies and procedures in place to prevent pest control issues. However, we would appreciate additional information to identify the room you occupied so we may properly investigate and follow up if needed. Thank you again for your feedback, and we hope you will consider giving us another chance to make a better impression in the future. Hotel Management
Dirty room and rude Lily We didn’t stay. We left and asked for a refund. When we arrived there was no toiletries, no towels. Bed linens hasn’t been changed. When we ask for all your those mentioned above, a lady named Lily was so rude and make up a story that my wife is making a scene. They can check the CCTV if my wife is really making a scene. My wife got mad because she overheard Lily to whoever she’s talking to the phone that my wife was making a scene. That’s the only time my wife raised her voice. She should be fired f... read more
Business response:
Thank you for taking the time to write a review of your stay. Your feedback will assist us in our efforts to continually improve our service and guest experience. We hope to have the opportunity to provide you with a better stay in the future. Hotel Management
Frequently asked questions about Extended Stay America - San Jose - Edenvale - North
How is Extended Stay America - San Jose - Edenvale - North rated?
Extended Stay America - San Jose - Edenvale - North has a 2.9 star rating with 2,452 reviews.
When is Extended Stay America - San Jose - Edenvale - North open?
Extended Stay America - San Jose - Edenvale - North is open now. It will close tomorrow at 12:00 a.m.