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Extended Stay America - San Jose - Edenvale - North
- Hotels
- San Jose, CA
About this business
Location details
6199 San Ignacio Ave., San Jose, CA, 95119, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
My main disappointment was that there was no hair dryer available. The front desk explained that if there was no hair dryer in the room then to call the front desk to get one. When I called the front desk they said they might have some in the supply closet but only the maintenance person and the manager had the key and neither of them were on site until the next morning at 7 am. Unfortunately I had to check out by 6:30 am to get to work. I know it's a small thing but I think every room should have a hair dryer or all staff s... read more
Business response:
Lisa, please accept our apologies for the issues you experienced and our lack of responsiveness. Your comments will be shared with our team to prevent such shortcomings in future. We appreciate your feedback and hope you will give us another opportunity to provide you with the outstanding service you should always expect from us. Sincerely, Hotel Management
Very dissatisfied! People staying in room near us spoiled our stay. They were so inconsiderate and were talking loudly from 11:00 p.m. until at least 4 a.m. We hardly slept and checked out from the hotel at 5 A.M.
Business response:
Thank you for being our guest. We are very sorry for the disturbance caused due to the noise coming from the neighboring room. On rare occasions we have guests who do not adhere to the property rules concerning noise, resulting in disrupted sleep. We are sorry for the disturbance caused to you. We hope to have another chance so we can deliver you an exceptional experience. Sincerely, Hotel Management
Third floor smelled like fish. Manager entered my room without permission and the tub stopper wouldn’t work, but the front desk clerk wouldn’t help fix it. However, upon check-in, the hotel desk clerks were nice and friendly. Would not recommend due to previously mentioned conditions.
Business response:
Please accept our apology for not living up to your expectations during your visit. We regret that you were not happy with our service and the odor issue you experienced in your room. We have asked our housekeeping staff to make sure this room receives a deep clean to remove the smell. We are reviewing the situation as a training tool to improve our procedures and to ensure this does not happen again. We hope to have the opportunity to make it up to you at a future date. Sincerely, Hotel Management
Awful!! No one at front desk for 45 mins....tried calling anyone from Extended Stay with no help. Will never come back
Business response:
Thank you for your recent stay and comments. Please accept our apologies for the issue you experienced at our front desk. We have service training in place for our associates, so we are sorry this was not handled correctly. We are taking measures to ensure the complete satisfaction of our valued guests going forward. We hope to have another chance to show you our true hospitality the next time you return to this area. Sincerely, Hotel Management
Pior experiência que já vivemos em férias. Chegamos ao Hotel a noite por volta das 20:30, atendimento horrível na recepção, Não conseguirmos ficar neste hotel, pois ao abrir a porta do quarto tinha muita poeira, fezes no banheiro, bicho saindo por um buraco da parede, lençois das camas aparentemente não sido trocadas, toda amarrotadas, não tinha mas quarto.
Business response:
Luiz, a well-maintained room sets up the tone for an excellent stay, but we apologize for the housekeeping issue you encountered while you were here. Your feedback regarding cleanliness is shared with the concerned team to ensure that remedial steps are taken immediately to ensure such a problem isn’t repeated going forward. Please give us another chance to accommodate you so we can deliver you with a better stay. Sincerely, Hotel Management
The sheets were not clean and the room had a foul odor
Business response:
Please accept our apologies for your unpleasant experience during your visit. As the cleanliness of our hotel is a key priority, we are very sorry your room fell short of your expectations. We have checklists in place to inspect every suite after it has been serviced. We will revisit our deep cleaning program so that we can provide a much better experience in the future. We hope you will consider a future stay as we would welcome the opportunity to regain your trust. Sincerely, Hotel Management
I decided to wait to review this property. I had such a horrible stay, I cannot even comprehend. I booked a 2 night stay at this place thru Expedia. We called the inn around 8pm to inform them we would have a late check in since it was Friday and we were stuck in traffic. They said it was fine. We tell the woman on the phone that we wouldn’t ex there around 1am. Again, she says it was fine. We show up, the door is locked. We pick up the phone and we hear the lobby phone ringing. No one picks up the phone. We do this 6x. No o... read more
Business response:
We cannot apologize enough for your experience when staying at our hotel. Your comments have prompted our management team to redouble training efforts so we can be sure to meet the high standards you should always expect from us every single stay. We are all committed to making sure we do not repeat what you experienced. We look forward to welcoming you back to provide the hospitality that you should have experienced during this stay. Sincerely, Hotel Management
Get ready for disappointment. So many issues big and small, broken tables, toilet tank cover, tv cableconnection, kitchen light, and other things too many to list. Most at front desk shouldn't be around people for a living.
Business response:
Blake, thanks for being our guest. We sincerely apologize for the difficulties you encountered while you were here and regret that we couldn’t deliver a perfect stay of your desire. Your feedback holds a lot of importance as it highlights areas of improvement, so it has been discussed with the concerned individuals in an effort to deliver better service and facilities to our guests moving forward. Counting on your kind generosity to accept our apology, we hope you will consider returning to our hotel on your next visit to th... read more
worst hotel experience I ever have. They don't have the hair dryer, the room wasn't clean and out of paper roll; we spend two night in this hotel, they don't even have the house clean sevece.
Business response:
Thank you for your stay with us. We apologize our hotel and amenities were not to your expectations. Our hotel is designed for guests staying a week or more at a time, who prefer a home-like living experience. So we certainly understand why you may have found our amenities a bit different than traditional hotels. We are also sorry if our housekeeping service was not shared at the time of your check-in. This service is done on a weekly basis to respect the privacy of our long-term guests so as to offer minimal intrusion. Plea... read more
Frequently asked questions about Extended Stay America - San Jose - Edenvale - North
How is Extended Stay America - San Jose - Edenvale - North rated?
Extended Stay America - San Jose - Edenvale - North has a 2.9 star rating with 2,452 reviews.
When is Extended Stay America - San Jose - Edenvale - North open?
Extended Stay America - San Jose - Edenvale - North is open now. It will close tomorrow at 12:00 a.m.