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Extended Stay America - San Jose - Edenvale - North
- Hotels
- San Jose, CA
About this business
Location details
6199 San Ignacio Ave., San Jose, CA, 95119, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
. One of the worst hotels I been, first is not a cheap hotel I pay 166 for a single room, the receptionist wasn’t very nice or helpful and they just have one and make you wait a lot, second the room are old and the bathroom had a lot of hair in the bathtub not well clean, I call for an extra pillow since there were only 3 pillow for 2 people and I call asking for one and they didn’t have more. The breakfast is a joke is just coffee, cereal bar and oat meal that the breakfast they offer. and if you ask for and invoice they do... read more
Business response:
Mercedes, we would like to offer our sincere apologies for not living up to your expectations. Although we make every effort to be perfect, sometimes we fall short. We will be reviewing our guidelines to provide a better experience for every guest entering our doors. We truly regret the inconvenience caused, and please give us another chance to make it up to you on your next visit to our area. Sincerely, Hotel Management
Bad experience We had no normal breakfast.just coffee. Very dirty bathtub.windows were not possible to open.receptionist never smiled.didnot even greet us. I had to go pick every plate.cups by myself... Didn't even say good bye when we left.
Business response:
Our number one priority is to make sure you have a comfortable stay, so we sincerely apologize for the cleanliness and service issues you experienced during your stay. We truly regret the inconvenience these caused. We never want our guests to leave unhappy, and we are sorry for letting you down. We appreciate the feedback as it will help us to improve our future guest experiences. We hope you will give us another chance to demonstrate the excellent service we strive to provide every guest. Sincerely, Hotel Management
DO NOT GET A ROOM HERE!!! I normally read reviews prior to booking this time I forgot cause I was in a hurry and did I paid the price for it..worst stay ever..staff is rude, place smells, bed are hard as a rock..for $100+ stay pay the extra and book rooms elsewhere..
Business response:
Chung, we would like to offer our sincere apologies for not living up to your expectations. Although we make every effort to be perfect, sometimes we fall short. We will be reviewing our guidelines to provide a better experience for every guest entering our doors. We truly regret the inconvenience caused, and please give us another chance to make it up to you on your next visit to our area. Sincerely, Hotel Management
Room wasn’t very clean. Had no cups/ plates/ silverware in the cupboards to use. Complimentsry breakfast is disappointing
Business response:
Shey, please accept our sincere apologies that we failed to provide you with the clean and comfortable room that you deserved and regret the inconvenience caused. We take the cleanliness of our rooms very seriously and steps are already underway with our housekeeping team to ensure this does not happen again. We will also make a note of your feedback with regard to our complimentary grab-and-go breakfast as we plan any changes to it. Please note, kitchenware and toiletries are available at the front desk as per the brand sta... read more
Business response:
Jose, thank you for your rating. Please accept our sincere apology for the inconvenience that you experienced during your stay. We appreciate your feedback and hope you will choose us again so we can provide you with a much improved visit. Sincerely, Hotel Management
Business response:
Mari, we hope you will accept our apologies for not providing the exceptional service you should have received. Everything we do is aimed at providing you with an excellent hotel experience. We would like to regain your trust and hope you will give us that chance in the future. Sincerely, Hotel Management
just not clean - breakfast was granola bars and coffee
Business response:
Thank you for sharing your thoughts about your stay with us. We sincerely apologize for the cleanliness issue you encountered, and we are working with our housekeeping team to see where we dropped the ball and are reviewing them so that this does not happen again. We have made a note of your feedback as we plan any changes to our breakfast offerings. We hope you will give us the opportunity to redeem ourselves on a future stay and look forward to welcoming you back. Sincerely, Hotel Management
Can't even ask for a towels I ask for some fresh towls, the hotel manager Chris keep telling me his employee did not show up, this and that, he keep giving me one excuse after another, I keep thinking your problem is not my, my problem is I need to take a shower, your problem is to fix it.
Business response:
Thank you for being our guest. We sorry for the issues you experienced and regret the inconvenience caused. Please note, to respect the privacy of our guests staying for long periods of time, fresh linens and towels are always available at the front desk. Although we provide this services at your request for a minimal fee. Your comments will help us as we continually improve our amenities and facilities moving forward. Thanks again, and hopefully we will have the opportunity to make it up to you during your future stay. Sin... read more
What a mess Coming and going into the hotel I was asked for spare change. Rear door area smelled like pee. Room smell was bad. Mold around top of shower. Tv had 3 working channels ,phone diddnt work. Hotel was filthy. Expeadia recomended this for me and I’m very disappointed.
Business response:
David, please accept my sincere apology for the difficulties you encountered with your room. We appreciate you bringing these issues to my attention and assure you that corrective measures have been taken. Our team's first priority is making sure that every guest has a comfortable stay, and this time we really missed the mark. We truly regret the inconvenience it caused. We hope you will consider and give us an opportunity to serve you in the near future. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - San Jose - Edenvale - North
How is Extended Stay America - San Jose - Edenvale - North rated?
Extended Stay America - San Jose - Edenvale - North has a 2.9 star rating with 2,452 reviews.
When is Extended Stay America - San Jose - Edenvale - North open?
Extended Stay America - San Jose - Edenvale - North is open now. It will close tomorrow at 12:00 a.m.