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Extended Stay America - San Jose - Edenvale - North
- Hotels
- San Jose, CA
About this business
Location details
6199 San Ignacio Ave., San Jose, CA, 95119, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
oh,well noise from other rooms was distracting and sleep was difficult
Business response:
We apologize for the noise issues you experienced from other guests on our property and regret the inconvenience caused. Our front desk is available to resolve such issues, so we regret we were not aware of the problem, as we would have been happy to try and resolve it or move you to another suite. We are terribly sorry you had an uncomfortable night and hope you will consider giving us a chance to serve you better in the future. Sincerely, Hotel Management
Outlook okay, but inside was bad Toilet not working, hand sink plugged up, internet terrible slow and could not make a connection, door lock broken, TV with no remote control, nothing in breakfast bar except coffee
Business response:
We are sorry to know you were inconvenienced by the maintenance issues in your room. We have notified our Engineering team, and they are fixing the problems. Again, we are terribly sorry for this. Please visit us again so we can restore your faith in our hotel and provide you a hospitality you deserve. Sincerely, Hotel Management
It smell like wet dog. Extremely order of dog . Gross over all . Dishes weren’t clean still had food . Cups we’re cracked.
Business response:
Please accept our sincere apologies for the odor and cleanliness issues you encountered while being here. We are very concerned about your experience and have immediately brought this to the attention of our housekeeping department. Please be assured that remedial steps are underway to ensure this problem isn’t repeated going forward. Counting on your kind generosity to accept our apology, we hope you will consider returning to our hotel on your next visit to this area. Sincerely, Hotel Management
F'mm! Extended stay America I will never stay at a extended stay again . The towel rack was coming off the wall when I checked in and two days later I extended my stay one more night and the and the person at the counter told me he couldn't rent me a room cause I'm on the do not rent to list for damages to the room which is the towel rack
Business response:
John, we are sorry for the difficulties you experienced. We want all our guests to have a pleasant and home-like stay with us, and we are reviewing the incident you mentioned to see what went wrong. We hope you will give us another chance to provide you with a better experience. Sincerely, Hotel Management
Not good but ok at best I first want to give the front desk staff a positive review. They seemed to try hard working with limited resources. I had to get my room exchanged as it was dirty with visible garbage in the room. They gave me a different room without any issues. I had to request cookware, plates, utensils, etc. then got started making dinner. I was concerned that the stove would not heat up high enough to cook my food, but it ended up taking a long time to get hot. WiFi works but was slow with an offer to upcharge y... read more
Business response:
Erik, please accept our apology as well every assurance we will be working to address the concerns you outlined. We have shared your feedback with the concerned teams to take corrective actions and ensure a better experience for all our guests. We hope you will consider giving us another chance to make it up to you at a future date. Sincerely, Hotel Management
Very bad hotel, wouldn't recommend to anyone! I am a Marriott Platinum member but had to book a non-Marriott property due to availability and stay in hotels 2-3 nights/week. I Booked 6 rooms for a business trip at this extended stay, we checked in at 6:00pm and (3) rooms were not ready/cleaned due to the house keeping staff "walking off". Hotel staff was nice considering circumstances... We went to Dinner at and came back around 10pm, fortunately, the (3) rooms were ready. Each guy complained about smell of the room and disc... read more
Business response:
We sincerely apologize to you for the difficulties you encountered during your visit with us. It is disappointing to read that your stay with us was less than an exceptional experience to you. We assure you that what you experienced is not acceptable by our standards and your feedback will be used to make sure that we deliver much better service and facilities going forward. Please give us a chance to showcase you our improved side on a future date. Sincerely, Hotel Management
Disgusting Dirty Dive Nice staff, but...key cards kept not working, two light bulbs and a piece of art were missing, the walls were gross with dried drip marks, disgusting, no breakfast in my building, had to goto other one, TV was grainy, WiFi slo, refrigerator scraped/dirty/loud. 50$ cheaper and it shows.
Business response:
Archie, thank you for taking the time to review our hotel. We're sorry you experienced so many difficulties during your stay with us and please accept our sincerest apology for what transpired. Our respective team members are taking steps to ensure future guests do not encounter the same issues. We truly hope you will give us another chance to prove that we are committed to providing outstanding service. Thanks once more, and we look forward to having you visit again so we can provide you and your family with a much better e... read more
Clean room but noisy and too expensive Clean room with minimal amenities. The window didn't work therefore I couldn't close it preventing me from having a descent night sleep.
Business response:
Thank you for choosing our hotel and for the feedback. We are sorry for the noise that have disturbed your night and regret the inconvenience this caused. Our front desk is available to resolve issues, and I'm sorry we were not aware of this issue as we would have been happy to resolve or move you to another suite. Thanks again for being our guest, and we hope you will return to have a much better experience on your next trip. Sincerely, Hotel Management
Not good
Business response:
Jose, thank you for choosing our hotel for your stay. Please accept our apologies for not living up to your expectations. We hope you will consider staying with us again the next time you're in our area. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - San Jose - Edenvale - North
How is Extended Stay America - San Jose - Edenvale - North rated?
Extended Stay America - San Jose - Edenvale - North has a 2.9 star rating with 2,452 reviews.
When is Extended Stay America - San Jose - Edenvale - North open?
Extended Stay America - San Jose - Edenvale - North is open now. It will close tomorrow at 12:00 a.m.