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Extended Stay America - San Jose - Edenvale - North
- Hotels
- San Jose, CA
About this business
Location details
6199 San Ignacio Ave., San Jose, CA, 95119, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The room was dirty, toilet had feces from previous guest, sink was moldy, bathroom mildew smelled up the entire room. We were going to stay at the same hotel when we're back in the area in 2 months, but have canceled due to the condition of the hotel. However, I do want to share that the staff was very pleasant.
Business response:
Angela, thank you for being our guest. We apologize that our facility fell short of your expectations for a perfect stay. Your feedback regarding the cleanliness issue has been shared with the concerned team, and we will take the appropriate steps to prevent these issues from happening again. We hope you’ll give us a chance to regain your trust and earn your highest marks in the near future. Sincerely, Hotel Management
Do not stay here Although for the most part Extended stay in America is a good chain this hotel did not have a pool and the lobby smelled of cannabis, not a good place for children
Business response:
Thank you for taking the time to write a review of your stay. We take these matters very seriously and appreciate you bringing this to our attention. We will take the necessary actions to ensure these issues are properly addressed. Hotel Management
- Check in was simple and easy. Two staff members greeeted me. - Left the hotel and was back around 5pm. There is now only 1 staff member taking care of ALL the laundry as well as front desk duties. - My Room (133) had some red something spilled all over the carpet by the bed, as well as some black goop dried on the floor. - My comforter had some nasty dried brown crust on part of it. It was extremely gross. - The ONE hotel staff member told me to come bring the comforter to the desk and she would replace it. - The staff mem... read more
Business response:
James, thank you for choosing to stay at our hotel. Please accept our apologies for the cleanliness issues you encountered in your room. We have discussed your concerns with our housekeeping team, and we’re working on our protocols to ensure that this does not happen again. We hope you will give us an opportunity to redeem ourselves in the future. Sincerely, Hotel Management
One of the worst While waiting in line to check in, front desk staff indifferent and unfriendly. Witnessed and experienced rude staff during our stay. Dirty bathroom, hole in wall, 2 electric sockets broken, no breakfast tho it was promoted on web and in room, sparse amenities. On the positive side, a/c worked great.
Business response:
Please accept our apologies for failing to provide you with a pleasant stay. Your comments have prompted us to double our efforts so we can be sure to meet the high standards you expect from us every single stay. We are committed to making sure we don't repeat what you experienced. We would like to regain your trust and hope you will give us that chance in the future. Sincerely, Hotel Management
Dirty and damaged Booked room was to be clean . But not the case, stains on the carpet, oil or tar, floor unswept, damaged to walls, counter top, bathroom floor dirty, towels seemed unlaundered, stained perhaps ? Overall would not recommend . Should have realized things were not right as at check in the lobby smelled. On arrival went into the north building , pleasant new construction, told we were in the south building. Entered and immediately noticed the smell. Pleasant check in, elevator dirty, then the room surprise. At ... read more
Business response:
Jack, thank you for choosing us. We know that a fresh, clean hotel sets the tone for a wonderful stay, and we regret this was not your experience. Our hotel is committed to ensuring cleanliness for all of our guests, and we are concerned that this did not occur. Please visit us again so we can restore your faith in our hotel and provide you all with the hospitality you should always expect from us. Sincerely, Hotel Management
maybe get helped, maybe get mugged in your room I was standing around 10-15 minutes in front of the front desk employee who never helped me. I had to thank her sarcastically for finally helping me. When I arrived to my room 5 minutes later someone started pounding on my door. I felt very unsafe. No one came to check on me or my room. At 1am the hotel started calling my cell phone. I expect full reimbursement for my stay. It was horrible to say the least.
Business response:
Thank you for evaluating your visit. We are sorry for the unpleasant issue you experienced during your stay. We are pleased to say that the security and safety of our guests are of utmost importance to us, and it was extremely distressing for us to know you were frightened by an individual on our property. Reports such as yours are taken very seriously, and steps were taken that night to remove the individual from our premises. Please be assured this was an isolated incident. We want you to feel comfortable returning to our ... read more
Never again!!! I was so disappointed with my stay at this place. It was so dirty. No dishes,silverware or even a coffee pot for coffee. And te so-called Continental breakfast was a joke. Nothing but coffee. Motel 6 would be a lot better-and that is scrapping the bottom of the barrel.
Business response:
Evelyn, please accept our sincerest apologies for the cleanliness issues you had while here. We have addressed this matter with the head of our Housekeeping Department and housekeeping associates to take corrective action so that this does not happen again. Please note, kitchenware is available at the front desk as per the brand standard and are always complimentary. We will make a note of your feedback with regard to our complimentary grab-and-go breakfast as we plan any changes to it. We hope to have the opportunity to red... read more
The carpet looked old, the sheets were stained.
Business response:
Please accept our sincere apologies for not living up to your expectations. Cleanliness is a top priority for all of our employees, and we do not take these issues lightly. We will address this matter with our housekeeping team in order to ensure changes are made immediately to solve these problems. We truly hope you will consider giving us another opportunity to serve you better in the future. Sincerely, Hotel Management
Old and Outdated At check in Crystal ,at the front desk was very helpful and polite, but the fact that her young toddler kept running around behind the counter and distracting her and taking away from her attention to me and the other two guys checking in was pretty frustrating. Then there was a problem with my two colleagues’ reservation. Not her fault. The three rooms that we stayed in were all terrible: dirty, old and outdated, uncomfortable, and had items missing such as drinking glasses.
Business response:
Thank you for choosing to stay at our hotel. We apologize for the service and cleanliness issues you experienced while you were here. Your feedback has been shared with the respective teams, and we’re working with our housekeeping department regarding the procedures which they missed before you checked-in. Also, know that kitchenware for your suite is available and kept at the front desk to ensure cleanliness, and our team gladly delivers these items to your suite. We’re sorry if this was not communicated at the time of your... read more
Frequently asked questions about Extended Stay America - San Jose - Edenvale - North
How is Extended Stay America - San Jose - Edenvale - North rated?
Extended Stay America - San Jose - Edenvale - North has a 2.9 star rating with 2,452 reviews.
When is Extended Stay America - San Jose - Edenvale - North open?
Extended Stay America - San Jose - Edenvale - North is open now. It will close tomorrow at 12:00 a.m.