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Extended Stay America - San Jose - Edenvale - North
- Hotels
- San Jose, CA
About this business
Location details
6199 San Ignacio Ave., San Jose, CA, 95119, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Not clean enough So expensive Not clean enough So expensive Not clean enough So expensive
Business response:
Wisam, thank you for your review. We apologize for the cleanliness issues you encountered and that you feel we did not merit the rate you paid. Please be assured that we have discussed your feedback with our housekeeping team to be more diligent with their efforts moving forward. Also, know we conduct regular surveys to make sure we are competitively priced with hotels of the same caliber in our area. We would like to regain your trust and hope you will give us that opportunity in the future. Sincerely, Hotel Management
They are dirty smelly can not you leave Expedia recommended this property to me. They have homeless people around the property the management walked into my room without asking while I was getting dressed and said he lost some headphones was his excuse also had broken toilet dirty everything I would never recommend this place
Business response:
Thank you for being our guest. We apologize for the difficulties you encountered while you were here. Please be assured that we have discussed your feedback with our housekeeping team to be more diligent with their efforts moving forward. We have also shared your feedback with our team to make sure such incidents do not occur again. We would like to regain your trust and hope you will give us that opportunity in the future. Sincerely, Hotel Management
Very dirty.. towels had hair. Counters were not wiped. Not happy at all.
Business response:
Thank you for evaluating your stay with us. We apologize for the cleanliness issues you encountered in your room. Please be assured that we have discussed your concerns with our housekeeping team, and we're working with our them to reiterate the importance of our daily checklists to make sure this isn't repeated. We hope you will give us another opportunity to provide a better experience on your next stay. Sincerely, Hotel Management
COCKROACHES!! Stay elsewhere, this place is disgusting! I was in town on business and I chose Extended Stay based on the proximity. The hallways were stinky and walls were dirty. The bathroom was not clean, the base of the toilet had not been wiped down and hair was in the sink. Floors and walls sticky. Bedding thin and cheap. I had to beg the front desk for kitchen items. Thankfully I brought my own coffee press because they didn’t any coffee makers available. The best part was the biggest cockroach I have ever seen in my l... read more
Business response:
Rodney, thank you for choosing our hotel for your stay. We are disheartened to see the rating and sincerely apologize for not living up to your expectations. We value your business and truly hope you will give us another chance to prove that we are committed to providing an excellent experience. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - San Jose - Edenvale - North
How is Extended Stay America - San Jose - Edenvale - North rated?
Extended Stay America - San Jose - Edenvale - North has a 2.9 star rating with 2,452 reviews.
When is Extended Stay America - San Jose - Edenvale - North open?
Extended Stay America - San Jose - Edenvale - North is open now. It will close tomorrow at 12:00 a.m.