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Extended Stay America - San Jose - Edenvale - North
- Hotels
- San Jose, CA
About this business
Location details
6199 San Ignacio Ave., San Jose, CA, 95119, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Stay somewhere else. The hotel is close to the freeway so it's convenient for travelers but the room had trash and food left underneath the bed and the behind furniture. The room usually has cookware utensils and plates but this property had bare cabinets and empty drawers. Most tragic was the squeaky bed every time you move the bed squeaked or squawked or whined it was terrible.
Business response:
Please accept my sincere apologies for the issues you encountered and regret the inconvenience it caused. We regret not meeting all of your expectations, and please be ensured that corrective actions are being taken. We are committed to making sure that we don't repeat what you experienced. Thanks again for your feedback, and we hope that you'll give us another chance and consider staying with us again in the future. Sincerely, Hotel Management
I do not recommend anyone to stay at this hotel. The hotel was dirty and had a bad odor. The staff were very rude and didn't seem to know what they were doing. Every day i would get a call from the hotel asking me if i had check in or check out and then at night i would always have to request a room key. There was never any one at the front desk. Also, i did my booking through hotel.com and when i was checking out, the front desk told me i had to pay my stay, when i showed her my reservations, she told me she took care of an... read more
Business response:
Thank you for being our guest and for taking time to leave feedback. We are sorry for the issues you had with your bill and the inconvenience it caused. We want all of our guests to have a comfortable and stress-free stay, and we apologize for the mix up. Our front-desk team is always available to help you, so please feel free to reach out to them for any queries that you may have. We hope the positive aspects of your visit will encourage you to choose us again in the future. Hotel Management
Bed not comfortable I’ve stayed at many extended stays, but this location had very cheap, uncomfortable beds. The frame was flimsy and squeaked every time I moved. The mattress was way too firm, felt like sleeping on cardboard. Other than the bed, the staff was friendly and the hotel seemed clean. But I would not stay here again.
Business response:
Thank you for your review of our hotel. We want our guests to have a comfortable stay and to get a restful night’s sleep, so we're sorry that you found the beds uncomfortable. Our front desk is available 24 hours a day, so we would have been happy to move you to another room at your request. We hope that you will stay with us again, and we will do our best to provide you with a better experience. Sincerely, Hotel Management
Poor Check in was slow, staff overwhelmed. Paid for a room with 2 bed & advertised with free breakfast. I was given a room with 1 bed & had to change everything. Free breakfast was a coffee bar with minimal snacks. Toilet & microwave were dirty but everything else ok. Not good value for money
Business response:
Brenda, we are disheartened to read your review. Please accept our sincere apology for the problems you encountered. You deserved a comfortable and stress-free stay, and we did not live up to your expectations. We assure you that what you experienced is not acceptable, and we will take immediate action to identify why we failed so we can prevent these issues from occurring again. We truly hope you will consider giving us the opportunity to make it up to you on another visit. Sincerely, Hotel Management
Worst stay ever!!!! Will never stay here again. Beds are full of bed bugs, my family got itchy right after 1st night, the next day our skin all got red and itchy. We had to buy anti itch cream at target. Request many many times for new towels and hair dryer, staff promised but never showed up. We ended up buying our own towels at target. Bathroom was full of urine smell when we checked in like it never got cleaned. Breakfast was okay. Overall service are the worst here, it seem like not enough staffs. We had to use disinfect... read more
Business response:
Thank you for being our guest and for taking time to leave feedback. Please know that we have strict policies and procedures in place to prevent issues of this nature. However, we would appreciate additional information to identify the room you occupied so we may properly investigate and follow up if needed. Thank you again for your feedback, and we hope you will consider giving us another chance to make a better impression in the future. Hotel Management
Horriable hotel. Don't waste your money.
Business response:
Tina, we are very sorry we failed to deliver the exceptional experience you deserved. We never want our guests to leave unhappy. We apologize for not being at our best while you were with us and hope you will give us an opportunity to restore a favorable impression the next time you visit us. Sincerely, Hotel Management
No cups, no dishes, no coffee maker No cups no coffee maker, no silverware.....sketchy peoole staying, not a clean area...
Business response:
We apologize for your disappointment with the in-suite amenities and with the cleanliness of our property. To ensure cleanliness of kitchenware upon check-in, brand standards require us to make these items available at the front desk rather than leaving them in the suites. We have shared your feedback with the respective teams and will certainly step up our efforts to improve our guest experience moving forward. We hope you will give us another chance so we can serve you much better. Sincerely, Hotel Management
this place was horrible I arrived and my room was disgusting, it hadn't been cleaned. there was still soap marks in the tub and the ticket was dirty. The t.v was broken so they decided to move me rooms. The 2nd room did not have a remote for the t.v and the phone didn't work, then moved to a 3rd room that was still dirty.
Business response:
Please accept our apology as well every assurance we will be working to address the concerns you outlined. We have shared your feedback with our housekeeping and maintenance teams to take corrective actions. We hope you will consider giving us another chance to make it up to you at a future date. Sincerely, Hotel Management
Business response:
Daniel, thank you for your rating. Please accept our sincere apology for the inconvenience that you experienced during your stay. We appreciate your feedback and hope you will choose us again so we can provide you with a much improved visit. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - San Jose - Edenvale - North
How is Extended Stay America - San Jose - Edenvale - North rated?
Extended Stay America - San Jose - Edenvale - North has a 2.9 star rating with 2,452 reviews.
When is Extended Stay America - San Jose - Edenvale - North open?
Extended Stay America - San Jose - Edenvale - North is open now. It will close tomorrow at 12:00 a.m.