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Extended Stay America - San Jose - Edenvale - North
- Hotels
- San Jose, CA
About this business
Location details
6199 San Ignacio Ave., San Jose, CA, 95119, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
We found two bugs in our room
Business response:
Thank you for your review. We sincerely apologize for the situation you described. You are absolutely correct to expect a comfortable, clean and bug free environment when staying with us. Although we have regular pest control service at our hotel, we have contacted them for an immediate visit to address the issue quickly. We hope you will consider giving us another chance to prove we are up to the task of delivering excellent service and accommodations. Sincerely, Hotel Management
Staff is Everything When we walked into the room at 3:00 we discovered there were no towels, the toilet was dirty inside, there was a dirty wash rag hanging from the shower rod,and it looked like it hadn’t been cleaned in a week. I called the front desk and was told the housekeeping staff had just walked out. If I wanted towels I would have to come to get them. When I walked up the new desk person appeared to be offended I was taking her away from her phone. She said they had clean towels but they were not folded. I told her... read more
Business response:
Thank you for your feedback. It was disappointing to read about your experience at our hotel. Our staff genuinely cares about providing an enjoyable stay to all of our guests, so this incident is not a reflection of our usual service standards. Our leadership team has spoken with this associate to remind him/her our main goal is to provide outstanding customer care to our guests. We hope you will consider giving our hotel another chance so we can leave you with a much better impression on your next visit. Sincerely, Hotel M... read more
Major issue was there was cigarette smell in the room but we were pressed for time so just unpacked and got ready to leave for the wedding we traveled to San Jose for. Minor issue the cooktop was rusted. Cleanliness an quality was good for the price.
Business response:
I apologize for the disappointing stay you had with us. We are extremely sorry to know you were not pleased with the cleanliness of your room and the inconvenience it caused. Our housekeeping director has been informed and will take whatever action is needed to prevent a future occurrence. I truly hope this unfortunate situation will not prevent you from staying with us again. Sincerely, Hotel Management
I booked for the free breakfast but there was nothing but coffee. Very frustrating
Business response:
Jeffrey, I am very sorry we failed to deliver the exceptional stay you deserved. We regret our complimentary grab-and-go breakfast did not meet your satisfaction. When we receive this type of valuable feedback, it is always shared with our Brand Leaders so they have knowledge of our guests' desires regarding breakfast choices and assists them in determining new future offerings. I hope you will give us a chance to impress you on a future visit. Sincerely, Hotel Management
Dirty The hotel was dirty and smelly. The customer service was not professional. I would not recommend this home to anyone.
Business response:
Please accept my sincerest apologies for the cleanliness and service issues you encountered while here. I have shared your concerns with my Housekeeping and front desk teams, and we have taken actions to ensure that we do not repeat these issues in the future. We are reviewing the situation as a training tool to improve our procedures and to ensure this does not happen again. We understand the frustration and truly hope you will consider giving us another opportunity to serve you. Sincerely, Hotel Management
Business response:
On behalf of our entire team, I sincerely apologize for not living up to your expectations or ours. Although we make every effort to be perfect, sometimes we fall short. We hope you will consider giving us a second chance in the future so we can provide you with the superior hospitality you should always expect from us. Sincerely, Hotel Management
Staff needs retraining! This hotel is whatevers. Wouldnt stay there again. Not many stores around. Close to the middle of nowhere. They do have a stove so I would assume they'd provided atleast one pot, pan and a set of dishes with utensils, but I was wrong. Stayed for 2 days and 2 nights and we got no room service/cleaning done! Very mad about that. And when it came time to check out I was at the front for 5 minutes waiting to be attended but the employee was too busy somewhere in a back room on a personal call laughing all... read more
Business response:
Thank you for your review. Please accept our apologies, as we never mean to disappoint our guests in any way, and we definitely failed in this attempt. We can assure you that what you experienced is not acceptable by our standards, and we will be reviewing and altering our guidelines to provide a more wonderful experience for every guest entering our doors. We hope you will accept our apologies and consider giving us another chance to show you the outstanding service that we typically provide. Sincerely, Hotel Management
way worse than expectations dirty room, dirtier bathroom, no promised kitchen comforts available, no hair drier, no breakfast other than coffee even if included in paid rate
Business response:
Thank you for your feedback. Please accept our apologies as well every assurance we will be working to address the concerns outlined in your review. Normally our staff does a terrific job of responding to our guest’s needs, and in your case, that did not happen. We value your feedback and will use it to ensure we are more consistent in our service levels. Please know, kitchenware for your suite is available and kept at the front desk to ensure cleanliness. We hope you will consider giving us another chance so we can make thi... read more
Smelled like smoke, not clean Hotel staff yelling at their own children who were in the back office. Dirty dishes from previous guest outside the door as I walk up. Dirty footprints all over floor in room. Top sheet has brown stains. Smells like smoke, bad. Hotel staff said “oh it used to be a smoking room, we switched it to non smoking recently”. I can’t breathe well. Not happy.
Business response:
Thank you for your feedback. Please accept our apologies, as we never mean to disappoint our guests in any way, and we definitely failed in this attempt. We can assure you that what you experienced is not acceptable by our standards, and we will be reviewing and altering our guidelines to provide a more wonderful experience for every guest entering our doors. We hope you will consider giving us another chance to prove we are up to the task of delivering excellent service and accommodations. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - San Jose - Edenvale - North
How is Extended Stay America - San Jose - Edenvale - North rated?
Extended Stay America - San Jose - Edenvale - North has a 2.9 star rating with 2,452 reviews.
When is Extended Stay America - San Jose - Edenvale - North open?
Extended Stay America - San Jose - Edenvale - North is open now. It will close tomorrow at 12:00 a.m.