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Extended Stay America - San Jose - Edenvale - North
- Hotels
- San Jose, CA
About this business
Location details
6199 San Ignacio Ave., San Jose, CA, 95119, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Condition of the facility not good.
Business response:
Dear Ivan, Thank you for the review. We apologize for anything other than a completely satisfying stay and appreciate the feedback. Your honest comments will be shared with our associates, and we will use them for future improvements. We hope you will give us another opportunity to provide you with the great visit you deserve.Sincerely,Hotel Management
David at the front desk was very attentive and friendly 👍
Great place and staff we have 5 kids and are second day there we didn’t have the money for the room again and we didn’t have it 530 6 pm that day and not once did they sweat us that was so right on thank you guys again for that not a lot of hotel understand how hard life can be these guys here are great
Business response:
Dear Guest, Thank you for choosing Extended Stay America for your recent accommodation. We are delighted to read that you had such a wonderful experience, from our comfortable accommodation to your interactions with our excellent team, who endeavor to go above and beyond to ensure our guests have an exceptional experience. Your compliments are not only rewarding but also encouraging. It was a pleasure having you as our guest, and we hope to see you again soon.Sincerely,Hotel Management
It's hard to choose the worst thing about this hotel. Was it the fact that front desk staff was courteous but nearly impossible to get ahold of? Was it the fact that you get the room, and nothing else - and if you want toiletries or kleenex or dishes you have to go try to get the attention of a front desk person? Don't bother calling, they won't answer. You have to go up front and tap on the desk for a while and call out to them, and then they might come talk to you. Was it the black spots (I hope they were stains) all over ... read more
Business response:
Dear Chrystalyn, Thank you for taking the time to share feedback about your recent stay. We are disappointed to learn of the issues you experienced, so we apologize for not meeting your expectations or our high standards. We do not take these concerns lightly, especially with the cleanliness of our hotel, as this is an essential priority. Your comments have helped us identify areas where we may need additional attention, and we will take any necessary action. We hope you will visit again and allow us to demonstrate the outst... read more
Frequently asked questions about Extended Stay America - San Jose - Edenvale - North
How is Extended Stay America - San Jose - Edenvale - North rated?
Extended Stay America - San Jose - Edenvale - North has a 2.9 star rating with 2,391 reviews.
When is Extended Stay America - San Jose - Edenvale - North open?
Extended Stay America - San Jose - Edenvale - North is open now. It will close tomorrow at 12:00 a.m.