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Extended Stay America - San Jose - Edenvale - North
- Hotels
- San Jose, CA
About this business
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.
Location details
6199 San Ignacio Ave., San Jose, CA, 95119, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
It was dusty throughout.
Business response:
On behalf of our housekeeping team, please accept our sincerest apologies for the cleanliness issues you had with your accommodations during your visit. We do not take cleanliness issues lightly, as we firmly believe this is a vital priority in the hospitality industry. We are working with our housekeeping department to make sure that we deliver a superb stay every time. Again, we apologize, and we hope you will stay with us again so we can have a chance to provide you with the flawless visit you deserve. Sincerely, Hotel Ma... read more
First Impression First impression was the hotel was dirty due to the hallways and elevator were dirty. The room was clean, but seeing dirty hallways and elevator makes you think the rest of the hotel will be the same.
No curtains The room was good, but for some reason it didn't have a curtains, so it was very bright in the morning,
Business response:
Adolfo, it was a pleasure to read your fantastic review of Extended Stay America. We are glad to know you liked your room. We hope to be your hotel of choice every time you visit the city. Sincerely, Hotel Management
I LIKED THE KITCHEN AND THE QUIET. THE ROOM WAS CLEAN BUT THERE WERE SOME AREA'S OVER LOOKED. THE BEDSTAND DRAWER HAD CRUMBS INSIDE THE REFRIDGEATOR INSIDE RIM HAD A LITTLE FOOD THE BATH TUB HAD A RIG AROUND THE BOTTOM EDGE.THERE WAS A SPOT ON THE CARPET THAT COULD HAVE BEEN CLEANED LOOKED LIKE DRIED FOOD AND A FEW SMALL PIECES OF PAPER ON THE FLOOR . MINOR THINGS BUT LEAVES A BAD IMPRESSION.
Business response:
Thank you for your review. We are glad you liked having a kitchen in your suite. However, we apologize that your room was not serviced to the level it should have been and for the inconvenience this caused you. We will share your feedback with our housekeeping department so that they are more diligent going forward. We hope to have another opportunity to welcome you back soon for a flawless experience. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - San Jose - Edenvale - North
How is Extended Stay America - San Jose - Edenvale - North rated?
Extended Stay America - San Jose - Edenvale - North has a 4.1 star rating with 1,093 reviews.
When is Extended Stay America - San Jose - Edenvale - North open?
Extended Stay America - San Jose - Edenvale - North is open now. It will close tomorrow at 12:00 a.m.