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Extended Stay America - San Jose - Edenvale - North
- Hotels
- San Jose, CA
About this business
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.
Location details
6199 San Ignacio Ave., San Jose, CA, 95119, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Business response:
Kulbir, we appreciate you choosing our hotel and for providing your rating. It was good seeing you were satisfied with our service and facilities, but we couldn't hit the mark of your expectations for an exceptional stay. Please give us a chance to provide you a much better stay in the near future. Sincerely, Hotel Management
Was alright
Business response:
Lloyd, thank you for visiting our hotel and taking the time to share your review. Our goal is to maintain the highest standards, and we are sorry for falling short of those. Please give us another opportunity to make your next visit perfect in every respect. Sincerely, Hotel Management
Hotel Back door you could sometimes not be able to use. The TV was did not have many stations and was fussy.
Business response:
Thank you for taking time to evaluate your stay and for sharing your feedback. Our goal is to maintain the highest standards, and we apologize for falling short. We appreciate you letting us know how we can improve as well as what we are doing right. We hope to see you again and have the opportunity to make your next stay perfect in every respect. Sincerely, Hotel Management
Business response:
Debbie, we appreciate your feedback. We are sorry there were few issues which kept you from giving us a higher rating. We regret the inconvenience caused and hope you will return for a perfect stay. Sincerely, Hotel Management
Bothered My only qualm was when I first checked in i found hair and marijuana remnants in bed. That tells me housekeeping did a horrible job. Besides that everything else was good.
Business response:
Thank you for taking the time to write a review of your stay. We take these matters very seriously and appreciate you bringing this to our attention. We will take the necessary actions to ensure this is properly addressed. Hotel Management
We waited more than 30 mins for staff to appear in the counter to check us in, even with the line getting long, and some customers walked out. No available kitchen utensils as promised (to ask for kitchen stuff needed), not even available coffee maker. They should not advertise breakfast, since they only serve coffee and tea, instant oatmeal, protein bar or muffin. The room was not pleasing compared to cheaper hotel that we have been.
Business response:
Thank you for staying with us and letting us know you had an overall pleasant visit. However, we are sorry for not meeting your expectations and for the service issue you experienced while here. Your comments have prompted our management team to redouble training efforts so we can be sure to meet the high standards you should always expect from us every single stay. We hope you will consider giving us a second chance to provide the hospitality you deserve. Sincerely, Hotel Management
Business response:
Bob, we appreciate your feedback. We are sorry there were few issues which kept you from giving us a higher rating. We regret the inconvenience caused and hope you will return for a perfect stay. Sincerely, Hotel Management
House cleaning more effort I have a very peace full stay no problems other then the AC/ heater unit it wasn't work correctly filter was very dirty. The unit would not stay on it would go off and on every few mins
Business response:
Evs, thank you for reviewing you stay at Extended Stay America. We're happy overall you had an amazing time with us, but we're sorry for the inconvenience you had with the air conditioning. We have noted your concern and the same has been notified to the maintenance team to ensure its proper maintenance being done time to time. We value your business and hope you will visit us again in the future. Sincerely, Hotel Management
Business response:
Rosalio, thank you for your stay with us, and we appreciate you taking the time to share your rating. Our goal is to provide an excellent experience for every guest, we always want to know if there is anything we can do to improve your experience while you are here as we would love to ensure your 100% satisfaction. We appreciate your business and hope to see you on your next visit to our area. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - San Jose - Edenvale - North
How is Extended Stay America - San Jose - Edenvale - North rated?
Extended Stay America - San Jose - Edenvale - North has a 4.1 star rating with 1,139 reviews.
When is Extended Stay America - San Jose - Edenvale - North open?
Extended Stay America - San Jose - Edenvale - North is open now. It will close tomorrow at 12:00 a.m.