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Extended Stay America - San Jose - Edenvale - North
- Hotels
- San Jose, CA
About this business
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.
Location details
6199 San Ignacio Ave., San Jose, CA, 95119, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The grab and go breakfast consisted of coffee and packaged oatmeal. No juice, fruit, milk or anything else. There was no creamer for the coffee. In my room, no coffee pot and no coffee. No hair dryer. No tissue.
Business response:
Kimberly, we appreciate your taking the time to leave feedback. We are happy you had an overall pleasant stay. However, we are sorry our complimentary grab-and-go breakfast were not to your liking. We will make note of your feedback as we plan any changes to our breakfast offerings. We would like to inform you that our toiletries and kitchenware are available upon request at the front desk and are complimentary. We hope to see you again soon. Sincerely, General Manager
Good Location-Acceptable Accomodations acceptable
Business response:
Lyn, thank you for choosing to stay at our hotel. We are pleased to know you enjoyed your overall visit and that our location close to various attractions of the city worked well for your needs. It was a pleasure hosting you, and we look forward to welcoming you back soon! Sincerely, General Manager
Not happy. The room thermostat was on 72 degrees at 9:30 at night. I couldn't turn it down or turn on fan to cool things down. It said low battery. I opened one of the two windows, because only one had a screen in it. When I got up at 7 it was 74 degrees in the room and under 40 outside. The room smelled like it was originally a smoking room and the bathroom fan/light was so noisy I used my phone light so not to bother my neighbors, who had a busy night from what I heard through the thin walls. Also they must not know that t... read more
Business response:
Dave, I am very sorry we failed to deliver the exceptional stay you deserved. We apologize for the service and cleanliness issues you experienced while you were here. We agree there are areas within the hotel which are beginning to show their age. Please be ensured we will share your feedback with appropriate individuals in our organization as we begin formulating plans for future renovations. We hope you will give us another opportunity to provide a better experience on your next visit. Sincerely, General Manager
not a clean hotel. The appearance of dirt and debris on the floor of the hotel when we walked in was not attractive. And it only got worse as we got to our room. The room was okay, but the fixtures in the bathroom needed some TLC. The sink stopper was broke, as well as the drain stopper in the tub. There is no way the cleaning staff could possibly have overlooked that, unless the room didn't get thoroughly cleaned to begin with. There was nobody present at the desk when we left on the morning of 1 March. I left the keys on ... read more
Business response:
Dave, I am very sorry we failed to deliver the exceptional stay you deserved. We apologize for the service and cleanliness issues you experienced while you were here. We agree there are areas within the hotel which are beginning to show their age. Please be ensured we will share your feedback with appropriate individuals in our organization as we begin formulating plans for future renovations. We hope you will give us another opportunity to provide a better experience on your next visit. Sincerely, General Manager
Business response:
Kimberly, thank you for taking the time to share your wonderful rating. We are glad you enjoyed your stay and that our facilities and services were to your satisfaction. We hope the Extended Stay America - San Jose - Edenvale - North will be your first choice every time you visit this area. Sincerely, General Manager
Not bad Good quiet hotel. Several tweeters staying in the hotel and around the ouuside
Business response:
James, Thank you for being our guest and taking the time to review your experience at Extended Stay America - San Jose - Edenvale - North. Our goal is to make your stay as comfortable as possible and to assist you in any way, so we are glad we accomplished this during your stay. We also appreciate your observation and hope to welcome you again in the near future. Sincerely, General Manager
Quiet and clean I was very satisfied and will stay again in future
Business response:
We appreciate your fantastic feedback about your stay at Extended Stay America San Jose - Edenvale – North. We are glad to see that you had a great time with us. It was our pleasure to have you as our guest, and we look forward to your next stay! Sincerely, General Manager
Business response:
Thank you for choosing to stay with us and taking the time to give your complimentary ratings. We work hard to make sure our guests enjoy every aspect of their stay, so feedback such as yours tell us that we are succeeding. Thank you again for your business. We look forward to your next stay at Extended Stay America - San Jose - Edenvale - North. Sincerely, General Manager
Great coffee! Conveniently located right off the freeway. Nice hotel and good price. The bed was comfortable but the floor very sticky.
Business response:
Thank you for staying at Extended Stay America San Jose - Edenvale – North. We are happy that our location close to freeway was perfect for your needs and you enjoyed the coffee we serve. We also appreciate your observation and I have addressed your concern with my housekeeping team, so that they can take care of it. It was a pleasure to have you as our guest, and we hope to see you again soon. Sincerely, General Manager
Frequently asked questions about Extended Stay America - San Jose - Edenvale - North
How is Extended Stay America - San Jose - Edenvale - North rated?
Extended Stay America - San Jose - Edenvale - North has a 4.1 star rating with 1,094 reviews.
When is Extended Stay America - San Jose - Edenvale - North open?
Extended Stay America - San Jose - Edenvale - North is open now. It will close tomorrow at 12:00 a.m.